j5 create JUD530GE, User Manual

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USB3.0 mini ultra station User Manual
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It contains detailed instructions and a troubleshooting section. Many
common issues can be easily resolved by reading the user manual.
2. Online Support
Please visit the j5create website (www.j5create.com) to find the latest
software for your device. If you are still experiencing the same issue,
you can submit a description of your problem via
email
service@j5create.com. Our j5create technical service support
team will reply to you within the next 24 business hours.
3. Telephone Support
Please feel free to call us at 888-689-4088 and one of our support
technicians will be happy to assist you.
Customer Service: Toll free number: 888-988-0488
Technical Support: Toll free number: 888-689-4088
Email: service@j5create.com
Please contact Technical Support during business hours. 10:00AM-6:00PM
E.S.T Monday- Friday for further assistance.
LIMITED WARRANTY
j5create offers a limited 1-year warranty. User’s wear & tear damage is
notincluded.The user shall call or e-mail j5create's customer service with
information regarding the defect(s) of the product and obtain a return
authorization number.Users are responsible for one way return freight cost
and we will take care of one way freight back. In order to obtain a return
authorization number, users should have the following informationhandy
when calling or emailing the service team:
(i) a copy of the original purchase invoice to verify your warranty
(ii) a product serial number
(iii) a description of the problem