September 13, 2016
26
STOVES & FIREPLACES
WARRANTY
J. A. ROBY LIMITED LIFE WARRANTY
– WOOD BURNING STOVES & FIREPLACES
J. A. ROBY’s warranty only applies to the original buyer and is non-transferable. This warranty covers brand
new products only, which have not been altered, modified nor repaired since the shipment from factory. The
products covered by this warranty must be manufactured after the review date indicated at the bottom of
page. Proof of purchase (invoice with the date of purchase), model name and serial number must be
supplied when making any warranty claim to your J. A. ROBY dealer. Registered your warranty is optional.
The appliance must be installed by an authorized service technician or contractor. Installation must be done
in accordance with the installation instructions included with the product and all local and national building
and fire codes. Any service call related to an improper installation is not covered by this warranty. This
warranty applies to normal residential use only. This limited warranty does not cover damages caused by
misuse, improper installation, lack of maintenance, accident during transportation, alterations, power failure,
venting problems, downdrafts, abuse, over firing or neglect. Operating the appliance on high for extended
periods of time is neglect. Any defect or damage caused by the use of unauthorized parts or others than
original parts void this warranty.
This limited warranty does not cover any scratch, corrosion, warping or discoloration. The manufacturer may
require that defective products be returned and/or that digital pictures be provided to support the claim.
Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be
defective, the manufacturer will repair or replace such defect. The transportation fees to ship back the
product to the purchaser will be paid by the manufacturer
2
. The external labour fees related to warranty
repair are not covered. The manufacturer may, at its discretion, decide to repair or replace any part or unit
after inspection and investigation of the defect. The manufacturer may, at its discretion, fully discharge all
obligations with respect to this warranty by refunding to the original warranted purchaser the wholesale price
of any warranted but defective part (s). The manufacturer shall not in no event be liable for any special,
indirect or consequential damages of any nature whatsoever which exceeds the original purchase price of
the product. All parts replaced under this limited life warranty are subject to a single claim.
Any damage to the appliance, combustion chamber, heat exchanger, enameled cast iron cooking plate or
other components due to water, weather damage, long periods of dampness, condensation, damaging
chemical or cleaner will not be the responsibility of J. A. ROBY. Failure of any components which is
attributed to poor maintenance, is not warrantable and will not be covered by this policy. J.A. ROBY neither
assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale
of this product.
The manufacture of your new appliance and the following materials are warranted against defects as
mentioned below:
WARRANTY DESCRIPTION
100%
50% current retail price
Ashtray, handles, doors and cast iron legs
Life
Combustion chamber
5 years
From 5 years to life
Secondary air tubes
5 years
Heat exchanger
2 years
From 2 years to life
Switches, thermodisc, wiring and electrical components, standard blowers and rheostat
2 years
Tempered glass, optional blower and gasketing
1 year
Ceramic glass (thermal breakage only
1
)
1 year
Replacement parts (with proof of purchase)
90 days
Due to on-doing product improvements, all specifications and design are subject to change without prior notice
.
Before shipping your unit or defective component to our plant, you must obtain an authorization
number from J. A. ROBY dealer. Any merchandise shipped to our plant without authorization will be
automatically refused and returned to sender.
1
= Digital pictures required
2
= Shipping cost are not covered outside CANADA
Review janvier 2016
