Iwatsu ENTERPRISE 5.0 Owner'S Manual Download Page 16

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TABLE OF CONTENTS - xii

ANSWERING A CALL THAT RETURNED TO THE ATTENDANT

CONSOLE.......................................................................................................248

MAKING AN OUTGOING CALL.....................................................................248

MAKING AN INTERCOM CALL .....................................................................248

MAKING A PAGE ANNOUNCEMENT ...........................................................248

DIALING AN OUTSIDE PHONE NUMBER FOR A SYSTEM EXTENSION249

ADVANCED FEATURES ............................................................ 250

ALARM CLEAR.................................................................................................250

ATTENDANT AUTOMATIC HOLD ................................................................250

ATTENDANT OVERRIDE ................................................................................250

AUTOMATIC ANSWER MODE .......................................................................251

CALL INTERCEPT ............................................................................................251

CALL SWAP.......................................................................................................252

CLOCK SET/ADJUSTMENT ............................................................................253

DIRECT STATION SELECTION ......................................................................253

FLEXIBLE NIGHT ANSWER ...........................................................................254

GROUP NIGHT ..................................................................................................256

INCOMING CALL TERMINATION .................................................................256

MESSAGE WAITING CONTROL ....................................................................256

NIGHT MODE ....................................................................................................257

OPERATOR PRIORITY.....................................................................................257

OVERFLOW TRANSFER..................................................................................258

RING MUTING ..................................................................................................258

SERIAL CALL....................................................................................................259

STATION CALL FORWARD/DO NOT DISTURB RELEASE........................259

STATION CLASS RESTRICTION CHANGE...................................................261

STATION FORCED RELEASE .........................................................................263

STATION LOCK ................................................................................................265

SYSTEM ANNOUNCEMENT RECORDING ...................................................266

SYSTEM SPEED DIAL REGISTRATION ........................................................268

SYSTEM TEXT MESSAGE REGISTRATION .................................................271

THROUGH DIALING ........................................................................................271

TRANSFER OFF-PREMISE ..............................................................................272

TRUNK ACCESS CONTROL............................................................................272

TRUNK FORCED RELEASE ............................................................................274

SECTION 7 – SIP & SINGLE LINE TELEPHONE USER GUIDE.. 277

SIP AND SINGLE LINE TELEPHONES ..................................... 279

SINGLE LINE TELEPHONES (SLT) ..............................................................279

SESSION INITIATION PROTOCOL (SIP) TELEPHONES ............................279

BASIC FEATURES ..................................................................... 280

MAKING A 911 CALL.......................................................................................280

MAKING AN OUTGOING CALL.....................................................................280

RECEIVING AN INCOMING CALL ................................................................280

MAKING AN INTERCOM CALL .....................................................................280

Summary of Contents for ENTERPRISE 5.0

Page 1: ......

Page 2: ...ng of all telephone call activity frequently changing DISA authorization codes and implementing corrective measures can minimize the possibility of fraud Iwatsu Voice Networks and or its Third Party manufacturers suppliers hereby disclaim any express or implied warranty that its equipment is technically immune from or prevents unlawful and or unauthorized utilization that may result in unauthorize...

Page 3: ... use of this feature Electrical Safety Advisory It is recommended that an AC surge arrestor of the form and capacity suitable for the model of Iwatsu Enterprise CS purchased be installed in the AC outlet to which the system is connected Music On Hold In accordance with U S Copyright Law a license may be required from the American Society of Composers Authors and Publishers or other similar organiz...

Page 4: ... version 5 x software In some cases available feature operations may differ from those listed in this manual depending on the hardware software and programmed functions in your Iwatsu Enterprise CS For more information contact your authorized Iwatsu distributor Iwatsu Voice Networks has used its best effort to ensure that the information in this manual was accurate at the time of printing Iwatsu V...

Page 5: ... TELEPHONE 18 IX 5800 DIGITAL KEY TELEPHONE 19 IWATSU ENTERPRISE PLATINUM SERIES IP SOFTPHONE 19 IWATSU ENTERPRISE 18I PLATINUM SERIES IP TELEPHONE 20 IWATSU ENTERPRISE 12I PLATINUM SERIES IP TELEPHONE 20 IX 12IPKTD E EXECUTIVE MODEL IP TELEPHONE DISCONTINUED 21 IX 6IPKTD E IP TELEPHONE 22 IX 12IPKTD E2 IP TELEPHONE 23 IWATSU ENTERPRISE 18D PLATINUM SERIES DIGITAL KEY TELEPHONE 23 IWATSU ENTERPRIS...

Page 6: ...AD 31 IX STPD 32 IX VTPD 32 IX ADPD 32 IX SREP 32 IX SRPWS 32 IX HSHG 32 POWER SUPPLY DESCRIPTION 32 IX PWSE 32 IX PWSES 33 IX EXPWS 33 IX DCDCM 33 IX PMMSG 33 IX RNGUM 33 IX BACBB 33 BATTERY BACK UP 33 COMMON CONTROL CARDS 34 IX CCU CENTRAL CONTROL UNIT 34 IX CCSU CENTRAL CONTROL SUB UNIT 34 IX MBU MEDIA BRIDGE UNIT 34 IX EXPIFCM ECS EXPANSION CARD 35 IX EXPIFE1 ECS EXPANSION CARD 35 IX EXPIFE2 E...

Page 7: ...IX 8UNTK 43 GROUND START LOOP START TRUNK INTERFACE CARD 43 IX 8LGTK 2 43 CALLER ID TRUNK INTERFACE CARD 44 IX 8CITK 44 EIGHT PORT DIGITAL STATION FOUR PORT CALLER ID TRUNK CARD44 IX 408 44 FOUR PORT DIGITAL STATION FOUR PORT ANALOG STATION CARD44 IX 044 44 FOUR PORT ANALOG CALLER ID TRUNK EXPANSION MODULE 44 IX 400 44 IP NETWORKING CARD 45 IX 8IPNET IX 8EIPNET 45 E M TIE LINE NETWORKING INTERFACE...

Page 8: ...RD 51 IX VMBAK 51 LAN LINX PLUS ETHERNET 52 IX NICLINK 52 LAN LINX PLUS SERIAL 52 IX CTILINK 52 SECTION 2 IWATSU ENTERPRISE CS FEATURES 53 IWATSU ENTERPRISE CS FEATURES 55 911 SUPPORT 55 AUTOMATIC ANSWER 55 AUTOMATIC NIGHT ANSWER 55 ANI ALPHANUMERIC ID 55 AUTOMATIC NUMBER IDENTIFICATION ANI TRUNKS 56 AUTOMATIC OUTSIDE LINE RELEASE 56 BACKGROUND MUSIC 56 BLUETOOTH 56 CALL FORWARDING 56 CALL RECORDI...

Page 9: ...NETWORKING 63 NETWORKING IP NETWORKING 64 NETWORKING T1 CAMPUS NETWORKING 65 NETWORKING T1 AND E M TIE LINES 65 OPTIMIZED ROUTING 66 PERSONAL RING TONES 66 POWER FAILURE BACKUP MEMORY 66 POWER FAILURE BACKUP SYSTEM 66 QUICK FORWARDING USING THE HOLD QUICK FORWARD KEY 67 REMOTE PROGRAMMING DIAGNOSTICS 67 SMDR 67 SELF LABELING KEYS 68 SIMPLE NETWORK MANAGEMENT PROTOCOL SNMP 68 STATION COACHING 68 SY...

Page 10: ...91 ABSENCE MESSAGE 92 SET RETURN TIME 92 SET RETURN DATE 93 SET MEETING TIME 93 SET PHONE NUMBER 93 CLEAR MESSAGE 93 BACKGROUND MUSIC 94 CALL FORWARDING 94 SET DESTINATION 95 SET ACTIVE INACT 96 MODE CHANGE 96 FORWARD CANCEL 97 FOLLOW ME 97 CALL PICKUP 98 DIRECT EXTENSION 98 INTERNAL GROUP 98 EXTERNAL GROUP 99 CANCEL CALLBACK 99 LAST NUMBER REDIAL 99 PERSONALIZED RINGING 100 REMOTE PARK PICKUP 100...

Page 11: ... SELF LABELING DISPLAY 121 IX 5810 DISPLAY MENU FEATURE OPERATION 125 PLATINUM SERIES DIGITAL KEY TELEPHONE FEATURES 132 PLATINUM SERIES MENU KEYS 135 PLATINUM SERIES FEATURE OPERATION 136 BASIC FEATURES 146 MAKING A 911 CALL 146 MAKING AN OUTGOING CALL 146 RECEIVING AN INCOMING CALL 146 MAKING AN INTERCOM CALL 147 RECEIVING AN INTERCOM CALL 147 MAKING AN INTERCOM GROUP CALL 147 MAKING AN E RESPON...

Page 12: ...WARD VIA DIRECT INWARD SYSTEM ACCESS DISA 168 TO CANCEL VIA DIRECT INWARD SYSTEM ACCESS DISA 168 CALL MONITORING 169 CALL PARK SWAP 169 CALL PICK UP 170 DIRECT CALL PICK UP 170 INTERNAL GROUP CALL PICK UP 170 EXTERNAL GROUP CALL PICK UP 170 CALL RECORDING 171 CALLER ID ANI INFORMATION STORAGE 172 CALLER ID DISPLAY CHANGE 173 CAMP ON 173 CLEAR CALL 174 CONFERENCE 174 ADD ON 174 MULTILINE 175 TRUNK ...

Page 13: ...TSIDE LINE QUEUING 189 ON HOOK DIALING 190 OUTSIDE LINE CALL RESTRICTION 190 OUTSIDE LINE PICK UP RESTRICTION 190 PAGING 190 ALL CALL 190 GROUP CALL INTERNAL 191 ZONE EXTERNAL 191 MEET ME PAGE ANSWER 191 PERSONAL RINGING TONE 192 PRESET DIAL BACKSPACE DIALING 192 PRIME LINE ACCESS 193 PRIVACY PRIVACY RELEASE 193 PRIVATE LINE 193 PROTECTED STATION 193 QUICK FORWARDING USING THE HOLD QUICK FORWARD K...

Page 14: ... PAGE 214 WHISPER MONITOR 214 SECTION 5 ATTENDANT POSITION USER GUIDE 215 ATTENDANT POSITION 217 IWATSU ENTERPRISE DSS 217 IX DSS 3 218 BASIC FEATURES 219 MAKING A 911 SUPPORT CALL 219 RECEIVING AN INCOMING CALL 219 TRANSFERRING A CALL TO ANOTHER EXTENSION 220 INFORMING A BUSY EXTENSION USER THAT THE ATTENDANT HAS A SECOND CALL WAITING FOR THEM 220 DISCONNECTING OR RELEASING A CALL 221 MAKING AN I...

Page 15: ... 235 STATION LOCK 236 SYSTEM ANNOUNCEMENT RECORDING 237 SYSTEM SPEED DIAL REGISTRATION 238 SYSTEM TEXT MESSAGE REGISTRATION 238 THROUGH DIALING 239 TRUNK ACCESS CONTROL 239 TRUNK FORCED RELEASE 240 SECTION 6 ATTENDANT CONSOLE USER GUIDE 241 ATTENDANT CONSOLE 243 BASIC FEATURES 245 BASIC FEATURES 245 MAKING A 911 CALL 245 RECEIVING AN INCOMING CALL 245 TRANSFERRING A CALL TO ANOTHER EXTENSION 245 I...

Page 16: ...NTROL 256 NIGHT MODE 257 OPERATOR PRIORITY 257 OVERFLOW TRANSFER 258 RING MUTING 258 SERIAL CALL 259 STATION CALL FORWARD DO NOT DISTURB RELEASE 259 STATION CLASS RESTRICTION CHANGE 261 STATION FORCED RELEASE 263 STATION LOCK 265 SYSTEM ANNOUNCEMENT RECORDING 266 SYSTEM SPEED DIAL REGISTRATION 268 SYSTEM TEXT MESSAGE REGISTRATION 271 THROUGH DIALING 271 TRANSFER OFF PREMISE 272 TRUNK ACCESS CONTRO...

Page 17: ...87 DIRECT CALL PICK UP 287 INTERNAL GROUP CALL PICK UP 287 EXTERNAL GROUP CALL PICK UP 287 CAMP ON 288 CLEAR CALL 288 CONFERENCE 289 ADD ON 289 MULTI LINE 289 TRUNK TO TRUNK 290 CONSULTATION HOLD 290 DO NOT DISTURB 290 FLASH 291 CALL FORWARDING 291 SET FORWARD DESTINATION 291 FORWARD CANCEL 292 FOLLOW ME 292 FLOATING OUTSIDE LINE GROUP ACCESS 292 FORCED VERIFIED ACCOUNT CODE 293 GROUP PARK 293 HOT...

Page 18: ...INCOMING OUTSIDE LINE WARNING TONE 302 UNIVERSAL NIGHT ANSWER 302 VOICE MAIL MESSAGE 302 SECTION 8 DIGITAL DOORPHONE USER GUIDE 303 DIGITAL DOORPHONES 305 SECTION 9 DIRECT INWARD SYSTEM ACCESS DISA USER GUIDE 307 DIRECT INWARD SYSTEM ACCESS DISA 309 SECTION 10 HOSPITALITY FEATURES USER GUIDE 313 HOSPITALITY FEATURES 315 911 SUPPORT 315 INTERCOM CALL RESTRICTION 315 MESSAGE WAITING CONTROL 316 ROOM...

Page 19: ...Section 1 Iwatsu Enterprise CS General Description ...

Page 20: ...GENERAL DESCRIPTION 2 IWATSU ENTERPRISE CS ...

Page 21: ...s The FCC Registration Number and Ringer Equivalence Number REN are printed on the equipment label located on the common equipment cabinet of the system IX CME The largest Ringer Equivalence Number is the sum of the Ringer Equivalence Number REN of each FCC registered device that is connected to the same line The maximum Ringer Equivalence Number that can normally be used without causing faulty op...

Page 22: ...ce No 0 5B Service Order Code 9 0F Facility Interface Code 02LS2 Registered Connection RJ21X RJ11 E M TIE LINE CARD TYPE 1 Facility Interface Codes TL31M Service Order Code 9 0F Registered Connection RJ2GX TYPE 2 Facility Interface Codes TL32M Service Order Code 9 0F Registered Connection RJ2HX T 1 SERVICE SF Facility Interface Code 04DU9 BN Service order Code 6 0P Registered Connection RJ48C T 1 ...

Page 23: ...ent manufactured by Iwatsu meets all FCC requirements for hearing aid compatibility 5 Instruction Regarding the Repair and Refurbishment of Registered Equipment Only the manufacturer or its authorized agents are permitted under FCC rules to make other than routine repairs to registered telephone equipment Repairs made to registered telephone equipment by unauthorized entities are a violation of lo...

Page 24: ...n is a violation of Part 68 of the FCC s rules The equipment returns proper Answer Supervision to the local telephone exchange when DID calls are answered by the called station answered by the attendant routed to a recorded announcement that can be administered by the system user routed to a dial prompt instruction 10 Radio Frequency Emissions The ECS system is registered with the FCC as a Class A...

Page 25: ...nd 3rd 5th 6th Shelf 6 Universal Card Slots 16 port Slots Time Slots 96 Dimensions H x W x D 11 5 x 16 93 x 12 21 Weight 20 lbs Empty 34 lbs Full Capacity Power Supply IX EXPWS IX EXPME2 Expansion Module 1 Maximum 4th Shelf 6 Universal Card Slots 16 port Slots Time Slots 96 Dimensions H x W x D 11 5 x 16 93 x 12 21 Weight 20 lbs Empty 34 lbs Full Capacity Power Supply IX EXPWS IX PWSE Power Supply...

Page 26: ...Start Trunks 02LS2 Ground Start Trunks 02GS2 DID Trunks 02RV2 T E M Tie Lines TL31M TL32M OPS Lines 0L13C T1 SF 04DU9 BN T1 ESF 04DU9 1KN ISDN BRI 02IS5 ISDN PRI 04DU9 1KN Attendant Console Maximum Attendant Positions 32 Loop Keys Incoming Lines 8 Programmable Function Keys 16 DSS Units Max 4 per Attendant 128 Programmable DSS Keys 30 Menu Driven Software Function Keys 8 Call Waiting Indications 1...

Page 27: ...Card IX 8SUBS 3 8 circuits On premise SLT Expansion Card IX 8ESUBS 8 circuits T1 Trunk Card IX DTI T 1 circuit Media Gateway Channels IX MBU 24 Channels IX EMBU 24 Channels IX MBU 3 IX EMBU 96 Channels Software Abandon Call Storage 500 call records Account Codes 12 digits Call Forwarding 10 steps No Answer no limit to steps Call Pick up Groups 250 CO ICM Hunt Groups 250 CO Station Alphanumeric ID ...

Page 28: ... 15 Local Survivability Yes Full Feature Transparency Yes Communications Channels per T1 Span 46 Data Channel Split on T1 Span Yes Resource Sharing Across Network Yes Voice Compression Yes Proprietary Uniform Intercom Dialing Yes PBX To PBX Conventional Networking E M Tie Trunks 140 T1 Cards IX DTI T PBX to PBX Networking 10 IP NET Cards 62 IP NET Maximum Remote Systems 128 Seismic Withstanding 2n...

Page 29: ...h the IX PWSE and IX PWSES Power Supply Capacities1 This table lists the maximum port capacities for an Iwatsu Enterprise CS based on configuration utilizing the IX PWSE or IX PWSES power supply in the IX CME cabinet See Notes on the following page ...

Page 30: ...isted in this category 3 This number indicates the maximum trunk port capacity utilizing no T1RCV cards 4 The ECS supports a maximum of 1024 IP or IP TDM ports this number assumes a minimum of 8 trunk ports supported 1016 station ports 8 trunk ports 1024 total ports 5 The maximum number of TDM station ports per shelf may not exceed 72 This number does not apply to PS6 Portable Stations 6 The total...

Page 31: ...TION 13 Iwatsu Enterprise CS with Iwatsu Enterprise CS Expansion Hardware Capacity1 Maximum port capacities for an ECS with ECS expansion shelves based on configuration and power supply See Notes on the following page ...

Page 32: ...d the number of ports listed in this category 3 This number indicates the maximum trunk port capacity utilizing no T1RCV cards 4 The ECS supports a maximum of 1024 IP or IP TDM ports this number assumes a minimum of 8 trunk ports supported 1016 station ports 8 trunk ports 1024 total ports 5 The maximum number of TDM station ports per shelf may not exceed 72 This number does not apply to PS6 Portab...

Page 33: ...RIPTION 15 Iwatsu Enterprise CS with ADIX APS Expansion Hardware Capacity1 Maximum port capacities for an ECS with ADIX APS expansion shelves based on configuration and power supply See Notes on the following page ...

Page 34: ...Trunk and Miscellaneous ports may not exceed the number of ports listed in this category 3 This number indicates the maximum trunk port capacity utilizing no T1RCV cards 4 The ECS supports a maximum of 1024 IP or IP TDM ports this number assumes a minimum of 8 trunk ports supported 1016 station ports 8 trunk ports 1024 total ports 5 The maximum number of TDM station ports per shelf may not exceed ...

Page 35: ...isplay 1 Platinum 12i d 12 line keys with 2 line LCD display 1 Platinum DSS 50 DSS 20 function keys with display 1 IX 12IPKTD E 12 line keys 24 line keys with IX ELK 3 1 IX 12IPKTD E2 12 line keys 24 line keys with IX ELK 3 1 IX 12KTS 3 12 line keys 24 line keys with IX ELK 3 1 IX 12KTD 3 12 line keys 24 line keys with IX ELK 3 1 IX DSS 3 50 DSS 20 function keys with display 1 IX DDPH Digital Door...

Page 36: ...nine Personal Speed Dial Numbers The enhanced Call Forwarding menu allows the user to program multiple Call Forward destinations to quickly and easily activate call forwarding A Call Log stores the last 10 incoming and 10 outgoing telephone calls with Caller ID ANI or DNIS information This Call Log lets the user view the number trunk and date and time of the call as well as dial the number or dele...

Page 37: ...nits including the IX DSS 3 and the Platinum Series DSS are not compatible with the IX 5810 and IX 5800 Digital Key Telephones Iwatsu Enterprise Platinum Series IP Softphone The Iwatsu Enterprise Softphone IP Telephone is part of the Platinum Series line of telephones from Iwatsu The Iwatsu Voice Networks Iwatsu Enterprise IP Softphone offers all the functionality of a fixed IP phone yet it reside...

Page 38: ...ling the Iwatsu Enterprise 18i at a remote location a VPN or Non VPN router can be used End to end Quality of Service QoS is required on all VPN routers used in the WAN Iwatsu Enterprise 12i Platinum Series IP Telephone The Iwatsu Enterprise 12i IP Telephone is part of the new Platinum Series line of telephones from Iwatsu The Iwatsu Enterprise 12i is equipped with three menu keys 12 line keys and...

Page 39: ...a LAN Because the IX 12IPKTD E IP Telephone is a Layer 2 switch one PC connects to the back of the IX 12IPKTD E IP Telephone and passes all data through the phone When using the switching capabilities of the IX 12IPKTD E IP Telephone voice quality does not suffer However it is important to not use the switching capabilities for high load devices like a file or database server The IX 12IPKTD E IP T...

Page 40: ...ing of data within a LAN Because the IX 6IPKTD E IP Telephone is a Layer 2 switch one PC connects to the back of the IX 6IPKTD E IP Telephone and passes all data through the phone When using the switching capabilities of the IX 6IPKTD E IP Telephone voice quality does not suffer However it is important to not use the switching capabilities for high load devices like a file or database server The I...

Page 41: ...portant to not use the switching capabilities for high load devices like a file or database Server The IX 12IPKTD E2 IP Telephone packages voice data through the UDP datagram and sends the data on a 10 Base T 100 Base T or 10 100 Base T switched Ethernet network Additionally the IX 12IPKTD E2 can be powered over the Ethernet via Power over Ethernet PoE Power Sourcing Equipment PSE Iwatsu Enterpris...

Page 42: ...u keys 12 line keys and a two line 20 character LCD display The Iwatsu Enterprise 12d has a large incoming call MSG indication LED on the top of the telephone The Iwatsu Enterprise 12d includes an integrated pedestal and a wall mount to simplify installation IX 12KTD 3 Executive Digital Key Telephone with Display The IX 12KTD 3 Executive Digital Key Display Telephone offers all the functionality o...

Page 43: ... Wireless Key Telephone has four feature keys Transfer Hold Feature Channel and Redial and four function F1 F4 keys It may be connected directly to a digital station port or it may share a port with a digital telephone All of the keys on this telephone are programmable with the exception of the Talk Channel and Redial keys which are fixed The transmission frequency of the DCKT970 is between 902 an...

Page 44: ...e Attendant Console has keys to adjust the Handset Ringer and Speaker volume The Attendant Console has a 4 line 40 characters per line liquid crystal display The display provides call status information along with the date and time There is a Display Contrast switch on the right side of the Attendant Console to compensate for different lighting conditions The display also provides a second functio...

Page 45: ... The extension is in the Do Not Disturb Call Forward Absence Message Station Forced Release or Station Lock mode Solid red lamp The extension is busy Green flashing lamp The extension has the Message Waiting lamp lit Solid green lamp The extension is talking with the attendant The Attendant Position has all the capabilities described in the Digital Telephone User s Guide IX DSS 3 The IX DSS 3 A ha...

Page 46: ...DPH provides an economical and simple method to allow visitors to make an intercom call to gain entrance to your building SINGLE LINE TELEPHONES Industry standard single line telephones either 500 or 2500 type can be connected as on premise or as off premise extensions ...

Page 47: ...ce THE COMPATIBILITY AND PERFORMANCE OF ANY BLUETOOTH HEADSET NOT MANUFACTURED BY IWATSU IS AS IS AND IS NOT SUPPORTED WARRANTED OR GUARANTEED BY IWATSU IN ANY MANNER AND IWATSU HEREBY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE Bluetooth Headset Make Bluetooth Headset Model DB Programming TX Offset DB Programming RX Offset Motorola H550 8 dB 2 ...

Page 48: ...vailable in both black and white to match the IX 12KTD S 3 Digital Key Telephones The IX 12KTS 3 Digital Key Telephones are field upgrade able to receive the new IX KTLCD 3 unit IX 12ELK 3 EXPANSION LINE KEY UNIT Expansion Line Key Unit IX 12ELK 3 units add an additional 12 keys to your IX 12IPKTD IX 12IPKTD E IP Telephones or IX 12KTD S 3 Digital Key Telephones and are available in both black and...

Page 49: ...as auto dialers It requires one station port IX SNHD Station Noise Canceling Handset Hearing aid compatible Provides comfortable call in noisy areas for the Iwatsu Enterprise CS telephones IX SHHD Station Amplified Handset Provides acoustic receiving voice amplification for hearing impaired people IX SHAD STANDARD HANDSET Station Hearing Aid Handset This is the factory equipped handset and can be ...

Page 50: ...ed to provide local power for two IX SREPs IX HSHG Handset Hanger Assembly The optional IX HSHG is available in both black and white to match the IX 12KTD 3 and IX 12KTS 3 Digital Key Telephones and IX 12IPKTD and IX 12IPKTD E IP Telephones The Handset Hanger Assembly provides a more secure station handset cradle for wall mounted stations POWER SUPPLY DESCRIPTION The IX PWSE is the main power sour...

Page 51: ...C emergency backup battery IX DCDCM This unit provides 48 VDC talk battery Required for off premise single line telephones IX 4SUBL E M Tie Lines IX 4EMTK and Ground Start outside lines IX 8UNTK The IX DCDCM must be installed on the same shelf as the cards mentioned above IX PMMSG This unit is connected to the IX 8SUBM 2 card and provides 90 VDC power required for single line telephones with messa...

Page 52: ...rs for the IX CCSU which is a required component for all ECS applications IX CCSU Central Control Sub Unit The IX CCSU is a required component in all Iwatsu Enterprise CS applications This card mounts on the IX CCU and contains 128MB compact flash memory which stores the master and backup database files This card also has two 10 100 Ethernet connectors one of which is connected to the IX MBU and p...

Page 53: ...ne two four and five and provides support for 96 TDM ports per card The IX EXPIFE1 directly interfaces the IX EXPIFCM expansion card installed in the IX CME cabinet or the IX EXPIFE2 expansion card installed in the IX EXPME2 expansion cabinet The IX EXPMECBL cable is required for a direct physical connection to the IX EXPIFCM card IX EXPIFE2 ECS Expansion Card The IX EXPIFE2 ECS Expansion card is ...

Page 54: ... to the IX HWYL The Iwatsu Enterprise CS will grow to a maximum of 616 TDM ports when the Iwatsu Enterprise CS is expanded using ADIX APS cabinet hardware IX HWYL TDM Highway Expansion Card The IX HWYL TDM Highway Expansion card is required to expand the Iwatsu Enterprise CS TDM resources using legacy Iwatsu ADIX cabinets The IX HWYL card is installed in the CPU slot of the ADIX APS IX CML ADIX M ...

Page 55: ...for IX 12IPKTD Note The IX 8IPSUB IX 8EIPSUB cards are not required for the IX 12IPKTD E IP Telephone EIGHT PORT DIGITAL STATION CARD IX 8PSUB 2 The IX 8PSUB 2 is designed specifically for the IX 5800 and IX 5810 Digital Key Telephones This card is the interface for up to 8 IX 5800 and or IX 5810 digital stations to the ECS Each circuit of the IX 8PSUB 2 card is star connected to an IX 5800 or IX ...

Page 56: ...16PSUB 2 is designed specifically for the IX 5800 and IX 5810 Digital Key Telephones This card is the interface for up to 16 IX 5800 and or IX 5810 digital stations to the ECS Each circuit of the IX 16PSUB 2 card is star connected to an IX 5800 or IX 5810 digital telephone using 22 24 AWG one pair twisted cable Single pair cable allows for bi directional data transmission or ping pong transmission...

Page 57: ...an be extended using IX 4SLREPU star repeaters Ports 16 ports card Stations 2 ports required for IX ATT 1 port required for IX DSS 3 IX DSS A 2 IX BLF IX KTD S 3 IX 12KTD 2 DCKT970 may share a port with a key telephone IX DCKT900 may share a port with a key telephone IX MKT IX COMLINK 2 IX DDPH IX BLF IX MSGU per channel IX BPAD and IX BPCU OMEGATREK WIRELESS SYSTEM INTERFACE CARD IX 4CSUB 3 The I...

Page 58: ...BL mode ports Ports 5 8 only Stations 2500 Touch tone type telephones Additional Power None Loop Limit 700 Ohms EIGHT PORT DIGITAL STATION FOUR PORT CALLER ID TRUNK CARD IX 408 An IX 408 card provides eight digital station ports and four caller ID trunk ports The eight station terminal ports for Attendant Consoles DSS Units and Digital Telephones are connected through star wiring Each port connect...

Page 59: ...TD 2 DCKT970 may share a port with a key telephone IX DCKT900 may share a port with a key telephone IX MKT IX COMLINK 2 IX DDPH IX BLF IX MSGU per channel IX BPAD and IX BPCU OMEGA VOICE VMI VOICE MAIL SYSTEM CARD IX 4EVMC The IX 4EVMC is completely compact flash based voicemail card with three type II compact flash sockets Slot 1 contains a 64 MB Compact Flash Module CFM dedicated to system files...

Page 60: ...nd voice greeting and message files Ports 4 ports Mailboxes 100 Message Storage 25 hours Compact Flash Drive 128 MB Audio Sampling Rate 64 kilobits second Memory 2 MB SRAM VMI Editor Version 3 02 13 or above VOICEMAIL ADAPTOR CARD IX VMAC The IX VMAC card is motherboard card used to install a VS VML Voice Mail card in the Iwatsu Enterprise CS The VS VML is installed on the IX VMAC card Ports 4 por...

Page 61: ...Each of the eight trunks can be set as Loop Start or Ground Start as required The 8UNTK card is only UL approved for use in the Iwatsu Enterprise CS ECS cabinets ECS common modules IX CME or ECS expansion modules IX EXPME1 IX EXPME2 Ports 8 ports card Additional Power 48Vdc IX DCDCM when used as ground start trunks are equipped Features Loop Ground start selection 600 900 Ohm impedance selection L...

Page 62: ...ection EIGHT PORT DIGITAL STATION FOUR PORT CALLER ID TRUNK CARD IX 408 See description under Station Interface Cards FOUR PORT DIGITAL STATION FOUR PORT ANALOG STATION CARD IX 044 See description under Station Interface Cards FOUR PORT ANALOG CALLER ID TRUNK EXPANSION MODULE IX 400 The IX 400 Caller ID trunk module is connected to the IX 044 card and interfaces eight caller ID loop start circuits...

Page 63: ...on G 711 or G 729 E M TIE LINE NETWORKING INTERFACE CARD IX 4EMTK The IX 4EMTK card interfaces the Iwatsu Enterprise CS to four circuits for four wire E M tie lines for system to system connection Either Type 1 or Type 2 E M can be selected as required by the customer Ports 4 ports card Additional Power 48 VDC IX DCDCM Features Type 1 Type 2 selection FIC Code Type 1 TL31M Type 2 TL 32M T1 TRUNK I...

Page 64: ...e right of the IX DTI T card IX 8ERCV The IX 8ERCV is a daughter board card that mounts on the IX T1RCV and provides an additional eight DTMF receivers Ports None Circuits 8 DTMF Receivers Location IX T1RCV max of 2 per IX T1RCV ISDN BRI INTERFACE CARD IX 4ICOTB The IX 4ICOTB card interfaces the Iwatsu Enterprise CS to four ISDN BRI Basic Rate Interface lines Each BRI line contains two channels fo...

Page 65: ...miscellaneous ports Interface One 24 channel point to point T1 circuit Features T1 Campus Networking Voice Compression Note T1 Campus is not supported in remote systems using IP Campus Shared Resource Cards The Iwatsu Enterprise CS offers shared resource cards that add more features to the system to meet the customer s applications Some of these cards occupy system ports but the features can be sh...

Page 66: ...tional two message channels for heavy message traffic Ports Requires 2 ports of the IX 8PSUB card Location IX MSGU CUSTOM MESSAGE CARD IX CMSG 1 An IX CMSG 1 card is mounted on the IX MSGU to provide up to 330 seconds of custom recorded messages Ports none Location IX MSGU DIGITAL STATION PORT MODEM IX PSUBMDM E This card provides the ability to remotely program your Iwatsu Enterprise CS and Omega...

Page 67: ...ed Printer 300 1200 bps Terminal 1200 4800 bps Communication Mode RS232C ADVANCED SERIAL INTERFACE CARD IX HCIF This card provides two serial communication ports RS232C for advanced functions such as IX PMSLINK IX LANLINK and IX ACDLINK as well as Station Message Detail Recorder SMDR and on site programming Note ACD events are also provided through the serial port on the IX CCU card Ports 2 ports ...

Page 68: ...our sensor inputs and four programmable relays MISCELLANEOUS SERIAL INTERFACE CARD IX EDVIF The IX EDVIF is a combination of the IX SCIF and IX MISC cards This card provides two serial communication ports RS232C for Station Message Detail Recorder SMDR and an on site programming terminal Ports 2 ports Data Speed Printer 300 1200 bps Terminal 1200 4800 bps Communication Mode RS232C Note SMDR is als...

Page 69: ...ng DISA can be performed without this card if tone supervision and automatic gain control are not required This card is required if the Speed Dial Forward feature is used in an ACD Call Sequence Table in ECS ACD Version 2 Software or higher This card is not supported for use with analog trunks when used with the IX CNFBOX 1 Ports 4 ports card VOICE MAIL BACKUP CARD IX VMBAK The IX VMBAK card provi...

Page 70: ...cations Location Universal Slot Ports One Ethernet Port Bandwidth 10 100 Base T Duplex Full Duplex LAN LINX PLUS SERIAL IX CTILINK Lan LinX Plus Serial includes the IX CTILINK Card an IX HCIF card with a CSTA Integration Module providing Lan LinX Plus functionality via a serial connection between the Iwatsu Enterprise CS and the LAN connected Iwatsu Enterprise TOL Server Lan LinX Plus Serial may b...

Page 71: ...Section 2 Iwatsu Enterprise CS Features ...

Page 72: ...SYSTEM FEATURES 54 IWATSU ENTERPRISE CS ...

Page 73: ...Lines in the database programming The system sends either the Mode 1 message Automatic Answer Time or Mode 2 message Automatic Answer Day to the caller and then disconnects the call The IX MSGU is required for this feature If a customized message is desired the IX CMSG 1 is also required AUTOMATIC NIGHT ANSWER Allows an external caller to hear a recorded message when the system is in the Night Mod...

Page 74: ...c source may be played through an external paging system when the optional IX EDVIF or IX MISC IX MCAA card is installed BLUETOOTH The optional IX 58BTINF Bluetooth Interface module allows a Bluetooth headset to be used with the IX 5810 Digital Telephone This is a Class 2 version 2 0 EDR Bluetooth module that attaches to the IX 5810 circuit board and can be installed by your Iwatsu Authorized inst...

Page 75: ...ept and or record telephone calls In certain states and under certain circumstances it is illegal to intercept for the purposes of listening in and or recording telephone calls Because such activity is not illegal in all jurisdictions and may be permitted in training and or monitoring of personnel this telephone system can be programmed to permit interception and or recording with or without warni...

Page 76: ...hen Abandoned Calls Only is selected as the storage mode for this feature information will only be stored for the following types of calls Caller hangs up or is disconnected before the call is answered Caller hangs up or is disconnected while on hold or during hold recall Caller hangs up or is disconnected during camp on transfer or camp on recall All Call Storage When All Call is selected as the ...

Page 77: ... DIALED NUMBER IDENTIFICATION SERVICE DNIS TRUNKS Iwatsu Enterprise CS will support DNIS trunks provided by the telephone company on T1 ISDN PRI and ISDN BRI lines The IX DTI T card is required for T1 lines the IX DTI P is required for ISDN PRI lines and the IX 4ICOTB is required for ISDN BRI lines DID ALPHANUMERIC ID DID Direct Inward Dial numbers may be assigned a 16 character alphanumeric ID to...

Page 78: ...dialing the phone number of an outside line that is dedicated for DISA DISA gives the external caller the ability to make intercom hunt group and external calls and also have access to the paging system Use of DISA for external calls and paging requires the entry of a security code to control fraudulent use E RESPONSE HELP CALL The E Response Help Call feature allows specific system extensions to ...

Page 79: ...alls Calls from one IX 12IPKTD E to another IX 12IPKTD E are peer to peer and do not require an IX MBU INTERCOM GROUP CALL Allows any system extension to simultaneously call a group of extensions that are part of an Intercom Group When an extension dials the Intercom Group access number all of the stations in the Intercom Group will be called simultaneously INTERNAL PAGING Any of the Iwatsu Enterp...

Page 80: ...RI service providers The I CNIS number is sent with a call over an ISDN PRI line It identifies from where the call originated The I CNIS number provided with an outgoing call on an ISDN PRI line may be generated in one of three ways Listed in order of priority 1 At the station level using station speed dial bin 97 The number programmed in Personal Speed Dial Bin 97 is sent as the I CNIS with the c...

Page 81: ...telephones in the hunting group ring simultaneously In both the Terminal Hunting Group and the Distributed Hunting Group calls will hunt to the next telephone if a telephone does not answer in a predefined period of time is busy or in the Call Forward Absence Message or Do Not Disturb mode MUSIC ON HOLD If your Iwatsu Enterprise CS is connected to an external music source the music played may be h...

Page 82: ...affic Using a VPN or a WAN to pass SIP voice traffic allows you to leverage both your data and telephony resources NETWORKING IP NETWORKING IP Networking provides a cost effective IP solution for networking two or more autonomous ECS telephone systems together retaining all features associated with networking via T1 and Analog E M Tie Lines However the IX 8IPNET IX8EIPNET card leverages the abilit...

Page 83: ...ng provides a method for transparently linking two or more Iwatsu Enterprise CS systems A networked system can provide voice communication and feature access across a T1 circuit with distances limited only by the availability of Point to Point T1 Circuits Each network consists of a main system and one or more remote systems linked by point to point T1 circuits The IX DTI N card with IX VCOMP Voice...

Page 84: ...ing features 64 route plans 64 Routing Classes of Service per route plan Weekday Saturday Sunday Holiday selection Three time periods per day Deletion and insertion of digits Forced Optimized One Touch Optimized Key Prime Line to PERSONAL RING TONES Station users may choose one of eight distinctive ring tones to distinguish their station from others The selected ring tone is audible for all incomi...

Page 85: ...modem use If a WAN connection is used VPN routers are required The remote programming package includes a diagnostic service for system maintenance and troubleshooting This also includes an automatic call out feature to a remote location either daily or after a certain number of failures have been recorded SMDR Station Message Detail Recording SMDR allows you to connect an RS232C compatible serial ...

Page 86: ...r monitor A digital key telephone is able to whisper monitor a digital key telephone after invoking the Monitor feature The Monitoring station can whisper monitor other stations while on an outside call or an intercom call and press the key to speak to the monitored station without the calling station hearing Note This feature is not transparent when an IX 12IPKTD E is being monitored or when the ...

Page 87: ...ssage may be sent as either a busy bypass no answer text message or as a stored text message Busy bypass no answer text messages appear on the recipient s LCD immediately Stored text messages do not appear on the display but instead light the recipient s TXT MSG key Stored text messages are saved in memory until the recipient manually displays them A text message may also be sent during whisper pa...

Page 88: ... and deactivated through the Iwatsu Programmer for the IX 5800 TOLL RESTRICTION The Iwatsu Enterprise CS provides flexible toll restriction of both area and office codes as well as the subscriber number There are eight levels of restriction TONE PULSE DIALING Loop start and ground start trunks may be programmed for either Touch Tone or Rotary dialing to accommodate your local phone company central...

Page 89: ...hone if a telephone does not answer in a predefined period of time is busy or in the Call Forward Absence Message or Do Not Disturb mode Two levels of recording are available This allows you to play a second message to inform callers that you are still waiting to assist them The Iwatsu Enterprise CS also has the ability to send unanswered calls to an overflow or secondary answering position after ...

Page 90: ...SYSTEM FEATURES 72 IWATSU ENTERPRISE CS ...

Page 91: ...Section 3 IP Telephone User Guide ...

Page 92: ...IP TELEPHONE USER GUIDE 74 IWATSU ENTERPRISE CS ...

Page 93: ...our tabs provide extended access to enhanced features The Softphone can be configured with two different skins and tabs may be placed on either the left or right of the Softphone For feature access and operation refer to the Iwatsu Enterprise Softphone integrated help system that is included on each Softphone Features Tab The Features tab provided access to 26 preprogrammed features Since the IP S...

Page 94: ...ch as ring tones and music on hold melody Iwatsu Enterprise Softphone Phone and Palm Skins Softphone Navigation Overview MIC Volume Adjust SPKR Volume Adjust Incoming Call Msg Indication Close Minimize Help Features Tab Contacts Tab Call Log Tab Settings Tab Feature Keys Feature Keys Line Keys ...

Page 95: ...i IP Telephone also requires an available channel on an IX MBU Media Bridge Unit card to communicate with TDM resources Iwatsu Enterprise 18i to Iwatsu Enterprise 18i and Iwatsu Enterprise 18i to other Iwatsu IP Telephones except IX 12IPKTD calls are peer to peer and do not require an IX MBU channel The Iwatsu Enterprise 18i can be installed on the internal LAN or may access the ECS system via a W...

Page 96: ...has a large incoming call MSG indication LED on the top of the telephone The Iwatsu Enterprise 12i includes an integrated pedestal to simplify installation Frequently used features are now made available through menu keys on the display Features that often required a specialized key on the telephone or a series of feature access codes can now be easily accessed using the new display menu Menu key ...

Page 97: ...hing of data within a LAN via MAC address Because the Iwatsu Enterprise 12i IP Telephone is a Layer 2 switch one client PC can connect to the back of the Iwatsu Enterprise 12i IP Telephone via the PC jack and then passes all data through the phone When using the switching capabilities of the Iwatsu Enterprise 12i voice quality may suffer It is important to not use the switching capabilities for hi...

Page 98: ...that button Green Lamp Means that you are using that line Red Lamp Means that someone else is using that line Speaker Without lifting the receiver the Speaker button allows you to dial and receive outside or internal calls as well as converse for hands free operation Mute When you are using the Speakerphone Hands Free Answerback or the handset headset the Mute button prevents any voice or sounds t...

Page 99: ...et the Do Not Disturb function to prevent any calls from getting through or ringing at your extension or to transfer the call to the number set in your Fixed Call Forward Destination ePod Easy Point of Decision is used for easy access to the Display Menu navigating the Call Log and changing volume levels on your Iwatsu Enterprise 18i d Telephone Press IN or OUT to access incoming or outgoing Call ...

Page 100: ...djust the speaker volume to one of eleven levels Ringer Volume Pressing the ringer volume control button allows you to adjust the ringer volume to one of four levels Many Iwatsu Enterprise CS features can be operated by using the menu keys dialing a feature operation code or using a one touch multipurpose button if your telephone has one assigned for that specific feature The feature code numbers ...

Page 101: ...ise 18i d Call Log for incoming and outgoing calls Enhanced Speed Dial Redial EZDial for access to ten direct station selections When programmed in the system database Iwatsu Enterprise 18i d Menu Key Access Access the display menu by one of two methods 1 Select the corresponding Menu key next to the feature shown on the display or 2 Select the ePod SET button located below the telephone key pad a...

Page 102: ...w the feature name shown on the display as shown below First Screen 15 TUE 10 40 AM VMail Park Scroll 15 TUE 10 40 AM VMail Park Scroll Second Screen 15 TUE 10 40 AM Speed Fwd Scroll 15 TUE 10 40 AM Speed Fwd Scroll PLATINUM SERIES FEATURE OPERATION For Platinum Series Feature Operations refer to Section 4 Digital Station User s Guide ...

Page 103: ...er 2 switch a PC can connect to the back of the IX 12IPKTD E IP Telephone which allows all data to pass through the phone When using the switching capabilities of the IX 12IPKTD E voice quality does not suffer However it is important to not use the switching capabilities for high load devices like a file or database server Only one PC connection is supported on the IX 12IPKTD E IP Telephone The IX...

Page 104: ...a LAN Because the IX 6IPKTD E IP Telephone is also a Layer 2 switch a PC can connect to the back of the IX 6IPKTD E IP Telephone which allows all data to pass through the phone When using the switching capabilities of the IX 6IPKTD E voice quality does not suffer However it is important to not use the switching capabilities for high load devices like a file or database server Only one PC connectio...

Page 105: ... IP address The IX 12IPKTD E2 IP Telephone includes an integrated Layer 2 switch that was designed for the workstation user and allows the switching of data within a LAN via MAC address Because the IX 12IPKTD E2 IP Telephone is a Layer 2 switch the PC connects to the back of the IX 12IPKTD E2 IP Telephone and passes all data through the phone When using the switching capabilities of the IX 12IPKTD...

Page 106: ... Ethernet Hub or an End Span Ethernet Switch The IP Telephones will accept power from either source The Power Sourcing Equipment PSE provides 48 VDC and 120 mA to the telephone and runs a discovery process to examine the Ethernet cables looking for devices that comply with the 802 3af specification This discovery process enables standard non standard and un powered Ethernet devices to be connected...

Page 107: ...l Handset Headset Volume Control Hold DND with Red LED Speaker Volume Control Feature Key with Red LED Transfer Key with Red LED Speaker Key with Red LED Handset Cord IX HSCD 16 IX 12IPKTD E2 IX 12IPKTD E E2 Button Layout Multipurpose Keys Can be programmed for a specific function such as outside lines individual extensions or one touch feature operation Button Lamps Light up or flash when someone...

Page 108: ...ill stay lit Pressing the Mute button again permits the other person to hear your voice again Ringer Volume Control There are 4 volume levels to choose from When a new volume level is chosen a tone sounds at the selected volume level one beep sounds for the lowest volume setting four beeps sound at the highest Handset Volume Control The handset volume control buttons allow you to adjust the handse...

Page 109: ...ctive is unavailable at ICM Call Pickup YES YES NO NO NO Cancel Callback YES YES NO NO NO Last Number Redial YES YES NO NO NO Override NO YES NO YES YES Personalized Ring YES NO NO NO NO Remote Park Pickup YES YES NO NO NO Save Number Redial YES YES NO NO NO Speed Dial YES YES YES NO NO Speed Dial Registration is unavailable at ICM and CO dial tone but is available while on a CO call Station Lock ...

Page 110: ...turn Time Set Return Date CANCEL BACK ENTER Set Meeting Time Set Return Time Set Return Date CANCEL BACK ENTER Set Meeting Time ReturnTime hh mm Enter Return Time CANCEL Set Return Time Set Return Date CANCEL BACK ENTER Set Meeting Time Set Return Time Set Return Date CANCEL BACK ENTER Set Meeting Time ReturnTime hh mm Enter Return Time CANCEL Absence Message Call Forward CANCEL ENTER Call Pickup ...

Page 111: ...Time At Meeting hh mm Enter Meeting Time CANCEL Absence Message Call Forward CANCEL ENTER Call Pickup Set Return Time Set Return Date CANCEL BACK ENTER Set Meeting Time At Meeting hh mm Enter Meeting Time CANCEL Absence Message Call Forward CANCEL ENTER Call Pickup Set Return Date Set Meeting Time CANCEL BACK ENTER Set Phone Number Call Dial the Call Number CANCEL ENTER Then Press ENTER Absence Me...

Page 112: ...of calls can be forwarded to different destinations For example incoming ICM calls can forward to a cell phone and incoming CO calls can forward to voicemail The Call Forwarding option includes five submenus Set Destination Set Active Inactive Mode Change Forward Cancel Follow Me Because the Call Forwarding option is sub menu intensive all Call Forwarding documentation assumes the following screen...

Page 113: ...splays on the LCD 4 If Busy NA Calls was selected enter the extension number to forward A confirmation tone sounds and Process Completed displays on the LCD 5 If No Answer Calls was selected enter the extension number to forward A confirmation tone sounds and Process Completed displays on the LCD 6 If All Calls SPD90 99 was selected enter the personal speed dial bin that contains the number to for...

Page 114: ...ng mode Select All Calls to forward every call to the extension Select Busy NA Calls to only forward calls when the station is busy or does not answer Select No Answer Calls to only forward calls that are not answered Set Destination Set Active Inact CANCEL BACK ENTER Mode Change CO ICM Calls CO Calls Only CANCEL BACK ENTER ICM Calls Only Set Destination Set Active Inact CANCEL BACK ENTER Mode Cha...

Page 115: ...he destination extension 1 Select the type of calls to forward Select CO ICM Calls to forward both CO and ICM calls Select CO Calls to forward only incoming CO calls Select ICM Calls to forward only incoming ICM calls Set Destination Set Active Inact CANCEL BACK ENTER Mode Change All Calls EXT Busy NA Calls CANCEL BACK ENTER No Answer Calls Set Destination Set Active Inact CANCEL BACK ENTER Mode C...

Page 116: ...The IX 12IPKTD E E2 answers the call ringing at the extension Internal Group 1 The IX 12IPKTD E E2 answers to the call ringing the internal group Background Music Call Forwarding CANCEL ENTER Call PickUp Direct Extension Internal Group CANCEL BACK ENTER External Group Sub System Name CANCEL Enter Extension Background Music Call Forwarding CANCEL ENTER Call PickUp Direct Extension Internal Group CA...

Page 117: ...outgoing telephone number dialed Sub System Name CANCEL Enter Extension Background Music Call Forwarding CANCEL ENTER Call PickUp Direct Extension Internal Group CANCEL BACK ENTER External Group Sub System Name CANCEL Enter Extension Background Music Call Forwarding CANCEL ENTER Call PickUp Direct Extension Internal Group CANCEL BACK ENTER External Group Call Forwarding Call PickUp CANCEL ENTER Ca...

Page 118: ...the call parked at another extension SAVE NUMBER REDIAL The Save Number Redial allows you to save a dialed telephone number when either a busy signal or no answer is received 1 The busy no answer call is saved into memory Cancel Callback Last Number Redial CANCEL ENTER Personalized Ring To Select Ringing Tone Press 1 8 CANCEL ENTER Then Press ENTER Cancel Callback Last Number Redial CANCEL ENTER P...

Page 119: ...s the scrolling of registered speed dial numbers 1 Enter the initial speed dial number to begin the search Use the key to scroll down Use the key to scroll up 2 Press the ENTER key to complete the call Remote Park PickUp Save Number Redial CANCEL ENTER Speed Dial Outgoing Registration CANCEL BACK ENTER Direct Out Scrolling CANCEL BACK ENTER Search by Name Remote Park PickUp Save Number Redial CANC...

Page 120: ...be programmed 90 99 2 Enter the telephone number Remote Park PickUp Save Number Redial CANCEL ENTER Speed Dial Outgoing Registration CANCEL BACK ENTER Direct Out Scrolling CANCEL BACK ENTER Search by Name 100 IAI 01 9729290242 CANCEL ENTER Enter Character Code Remote Park PickUp Save Number Redial CANCEL ENTER Speed Dial Outgoing Registration CANCEL BACK ENTER Direct Out Scrolling CANCEL BACK ENTE...

Page 121: ...ase 3X sp C F I L O R V Y 4X 1 2 3 4 5 6 S 8 Z 5X 7 9 Use the key on the LCD to move the character placement to the right 3 When finished press the ENTER key Remote Park PickUp Save Number Redial CANCEL ENTER Speed Dial Outgoing Registration CANCEL BACK ENTER Register Number Register Name CANCEL BACK ENTER Register CO Group Enter SPD Code Then CANCEL ENTER Input Characters Remote Park PickUp Save ...

Page 122: ...m administrator to determine your station password Save Number Redial Speed Dial CANCEL ENTER Station Lock Lock Unlock CANCEL BACK ENTER Station Password CANCEL Enter Password Save Number Redial Speed Dial CANCEL ENTER Station Lock Lock Unlock CANCEL BACK ENTER Station Password CANCEL Enter Password Save Number Redial Speed Dial CANCEL ENTER Station Lock Station Password CANCEL Enter Password Lock...

Page 123: ...ed text messages 1 Enter the Text Message code 00 89 for system text messages and 90 99 for station text message Press the UP key on the IX 12IPKTD E E2 LCD to scroll up Press the Down key on the IX 12IPKTD E E2 LCD to scroll down 2 Press the ENTER key 3 Enter the destination extension for the text message The text message is sent Speed Dial Station Lock CANCEL ENTER Text Message Message Send Repl...

Page 124: ...pper case 3X sp C F I L O R V Y 4X 1 2 3 4 5 6 S 8 Z 5X 7 9 Use the key on the LCD to move the character placement to the right 3 When finished press the ENTER key Speed Dial Station Lock CANCEL ENTER Text Message Message Send Reply Message Scrolling CANCEL BACK ENTER Message Clear Speed Dial Station Lock CANCEL ENTER Text Message Message Send Reply Message Scrolling CANCEL BACK ENTER Message Clea...

Page 125: ...ncoming CO call is connected Station Lock Text Message CANCEL ENTER Time Reminder Reminder Set Reminder Clear CANCEL BACK ENTER Reminder hh mm Enter Time CANCEL Station Lock Text Message CANCEL ENTER Time Reminder Reminder Set Reminder Clear CANCEL BACK ENTER Reminder hh mm Enter Time CANCEL Station Lock Text Message CANCEL ENTER Time Reminder Reminder hh mm Enter Time CANCEL Reminder Set CANCEL B...

Page 126: ...the feature access code for turning on clear the alarm notification using alphanumeric scrolling 1 Select the List button on the IX 12IPKTD E E2 IP Telephone s display 2 Press the 2 key on the IX 12IPKTD E E2 IP Telephone s dial pad once to scroll to the feature access codes beginning with the letter A The Alarm Clear ATT feature access code displays It is important to note that the List menu is a...

Page 127: ...Section 4 Digital Telephone User Guide Note Features listed in this section are also accessible from Iwatsu IP Telephones except where otherwise noted ...

Page 128: ...DIGITAL TELEPHONE USER GUIDE 110 IWATSU ENTERPRISE CS ...

Page 129: ... destinations to quickly and easily activate call forwarding A Call Log stores the last 10 incoming and 10 outgoing telephone calls with Caller ID ANI or DNIS information This Call Log lets the user view the number trunk and date and time of the call as well as dial the number or delete record A Setup menu allows the user to configure an optional Bluetooth headset change the display contrast and c...

Page 130: ...et and Speaker volume for the IX 5800 are controlled by using the and keys and changes based on the state of the telephone The IX 5800 includes a three position integrated pedestal and a wall mount option that simplifies installation An optional IX 58EXTENDER Loop Limit Extender and an IX ELK9 Line Key Expansion are optional units available for the IX 5800 Also the Ticker Field Display TFD can be ...

Page 131: ...rs easy to read clear text that guides users through the process of accessing system features through the Iwatsu Enterprise 18d Telephone menu functions Menu key features include Call Forwarding Voice Mail Call Conferencing Call Park a Call Log for incoming and outgoing call records Speed Dial Redial and EZDial for access from one to ten direct station selections The Iwatsu Enterprise 18d is equip...

Page 132: ...now be accessed using the new menu display The menu display offers easy to read clear text that guides users through the process of accessing system features through the Iwatsu Enterprise 12d Telephone menu functions Menu key features include Call Forwarding Voice Mail Call Conferencing Speed Dial and Call Park The Iwatsu Enterprise 12d is equipped with three menu keys 12 line keys and a two line ...

Page 133: ...ltipurpose Keys each with a red LED and a green LED a mute key a ringer volume control key a handset volume control key a speaker volume control and a full duplex speakerphone The IX KTS 3 Digital Key Telephone has an incoming call message waiting indicator lamp The IX 12KTS 2 may be enhanced by adding the IX 12ELK 3 which adds 12 programmable multi purpose keys This model is available in black or...

Page 134: ... ringer volume control key a handset volume control key a speaker volume control and a full duplex speakerphone This phone also has a 2 line 16 characters per line liquid crystal display This display is very helpful for using advanced features and for providing status information The oversized indicator lamp flashes red for incoming calls and green for a programmable feature such as message waitin...

Page 135: ...to a digital station port or it may share a port with a digital telephone All of the keys on this telephone are programmable with the exception of the Talk Channel and Redial keys which are fixed The transmission frequency of the DCKT970 is between 902 and 928 MHz For operation instructions on the DCKT970 Digital Wireless Key Telephone please refer to the DCKT970 Digital Wireless Key Telephone Own...

Page 136: ...5 Base Station The IX PS6 Portable Station has a three line display eight multiple purpose keys each with a red green LED an integrated handset speaker for voice announce and hands free answerback multiple ringing tones including vibrate mode and an integrated headset jack For operation instructions on the PS6 Portable Station please refer to the Omegatrek PS6 Digital Wireless Portable Station Own...

Page 137: ...ponding to that key Green Lamp Means that you are using that line Red Lamp Means that someone else is using that line SPEAKER Without lifting the receiver the Speaker key allows you to dial and receive outside or internal calls as well as converse for hands free operation MUTE When you are using the Speakerphone Hands Free Answerback or the handset headset the Mute key prevents any voice or sounds...

Page 138: ...ume control allows you to adjust the speaker volume to one of eleven levels Ringer Volume Pressing the ringer volume control button allows you to adjust the ringer volume to one of four levels LCD Backlight Duration The LCD backlight duration can be adjusted for each IX 5810 through the ECS telephone system The LCD backlight duration can be set to 30 seconds default 1 3 5 10 20 30 60 90 or 120 min...

Page 139: ...ay Navigation To navigate the Self Labeling display Use the Next page and Previous page keys to access page 1 and page 2 on the display The Setup key is used to access the LCD Contrast Bluetooth setup and the TFD Ticker Field Display Self Labeling Name Change You can also manually change the name of a key on the display This does not change the function of the key only how it appears on your displ...

Page 140: ...e new name for the key Press Save to save your changes or Cancel to exit the name change without saving Return a key label to its default name If you have changed the name of the key and wish to return the key name to its default setting Press and hold six seconds the desired key that corresponds to the label you want to return to the default name Do not enter a new name press Save Exit without en...

Page 141: ...rough the telephone speaker as well as the Bluetooth Headset From the Bluetooth menu you can Discover pair Connect and Disconnect a Bluetooth headset To Discover Pair a Bluetooth device Note Follow the Bluetooth manufacturers instructions to prepare your Bluetooth device for pairing Your Bluetooth device must be in the pairing mode before beginning this procedure Press the Setup Menu key Press Blu...

Page 142: ...vate the Iwatsu Ticker TFD Press the Setup Menu key Press Iwatsu Ticker TFD Select ticker TFD 1 5 Up to five tickers can be programmed in the system database Select the TFD speed Slow Medium Fast Select the Line where the ticker will appear First or Second line of the display The TFD that you selected will display Activated To Deactivate the Ticker Press the Setup Menu key Press Iwatsu Ticker TFD ...

Page 143: ...tamp Make a Call from the Call Log Using the Display Menu Press the Call Log key on your display Select an entry from the Call Log to view the number trunk and date and time stamp Press Dial to call the entry that you selected You can also delete the Call Log record by selecting Delete Add Digits to a Call Log Entry This feature is used to add digit s to a Call Log entry before making a call Press...

Page 144: ... number where you want your calls forwarded and press the key that corresponds to the number you just entered Using the dial pad enter the Label name you want to associate with this entry and press Enter to continue For External Select the External Destination Type Personal Speed Dial Bin or External Number Personal Speed Dial Bin If you have personal speed dial numbers programmed you can select o...

Page 145: ...o inactivate call forwarding Press the Exit to end the operation Call Forward Follow Me Set Follow Me From the destination extension Press the Call FWD menu key Select the Follow Me key Enter the number for the extension you are forwarding from Press Enter Press Exit to end the operation Cancel Follow Me From the forwarded station Press Call FWD Select the flashing active entry Press Exit to end t...

Page 146: ... and use the dial pad to enter a search string Or Select Navigate and use the left and right arrows to page through the Internal Directory or use the up and down arrows to scroll one entry at a time To make a call select the key that corresponds to the entry you want to call LED Status Solid Busy flashing DND and no LED available External System Speed Dial Directory From the Self Labeling Display ...

Page 147: ...the operation at any time Direct Bin Access Personal Speed Dial Bin From the Self Labeling Display Menu Press the Directory menu key on your display Press Direct Bin Access Enter the Personal Speed Dial Bin 90 98 or System Speed Dial Bin 000 899 Note Personal Speed Dial Bin 99 is used to store the External Call Forward Destination Note Personal Speed Dial Bin number is displayed when you make a ca...

Page 148: ...other user s individual park When speaking on an outside line Press TRANSFER the Park menu key Dial the number of the extension where the call is to be parked or press the extension button if assigned When you hear confirmation tone hang up If desired use the paging system to inform the user of the call parked on their telephone Picking up a call parked on your individual park from your telephone ...

Page 149: ... If this is the first time that you have connected to your voice mail box follow the directions for setting up your voice mail When prompted enter your password and follow the voice directions IX 4EVMC Voice Mail Card If you have an IX 4EVMC voice mail card installed in your system Your telephone may display voice mail menu guidance to help you navigate the voice mail menu options Your Voice Mail ...

Page 150: ... for a specific function such as outside lines individual extensions or one touch feature operation Button Lamps Light up or flash when someone is using a line or a feature corresponding to that button Green Lamp Means that you are using that line Red Lamp Means that someone else is using that line Speaker Without lifting the receiver the Speaker button allows you to dial and receive outside or in...

Page 151: ...er a call from your telephone to another extension HOLD DND Hold Do Not Disturb This button is used to put a call on Hold to set the Do Not Disturb function to prevent any calls from getting through or ringing at your extension or to transfer the call to the number set in your Fixed Call Forward Destination Note Hold Quick Forward is the default setting for the Hold DND key in the Platinum Series ...

Page 152: ... the volume control allows you to adjust the speaker volume to one of eleven levels Ringer Volume Pressing the ringer volume control button allows you to adjust the ringer volume to one of four levels Many Iwatsu Enterprise CS features can be operated by using the menu keys dialing a feature operation code or using a one touch multipurpose button if your telephone has one assigned for that specifi...

Page 153: ...rprise 18i d Call Log for incoming and outgoing calls Enhanced Speed Dial Redial EZDial for access to ten direct station selections When programmed in the system database Iwatsu Enterprise 18i d Menu Key Access Access the display menu by one of two methods 1 Select the corresponding Menu key next to the feature shown on the display or 2 Select the ePod SET button located below the telephone key pa...

Page 154: ... same call Note An Outside party must be added to the conference prior to adding an internal party To Make a Conference Call While speaking on an outside Ext or internal ICM call Press the Conf Conference button on the display Select Internal ICM or Outside Ext Internal ICM Dial the extension you wish to add to the conference or make your selection from the EZDial menu if programmed or Outside Ext...

Page 155: ...ncoming and Outgoing Call Log Exit To exit the Call Log Add Digits to a Call Log Entry This feature is used to add digit s to a Call Log entry before making a call Press the IN or OUT button to display an Incoming or Outgoing Call Log entry Enter the digit s to be added to the entry for example you may need to add a to dial a long distance number Press the Set button to dial the number Note This f...

Page 156: ...ture will not appear unless programmed in the system database by your authorized Iwatsu Distributor Note When a change is made to your EZDial programming it is important to reset your Iwatsu Enterprise 18i d telephone for the EZDial change s to take effect To Access the EZDial Directory Press the EZDial menu key Press the menu key next to the station name or number you wish to call ...

Page 157: ... Speed Dial Codes 90 99 Press the Speaker button to end the operation An asterisk will appear next to the Forward feature on your display when the station has been forwarded Forward Status Cancel To check the Forward status of your phone or to cancel station forwarding Press the Forward or Scroll Fwd menu key only once to see the current status The 12i d will first display the current forward stat...

Page 158: ...llow the Set Forward Destination procedure on the previous page to enable the Quick Set menu The Quick Set menu will not be active if the Forward Cancel feature has been used or if the station has not been forwarded Use the Quick Set menu to activate and deactivate your station s forward status Once the station has been forwarded follow the steps below to set the forward status to inactive or acti...

Page 159: ...n asterisk will appear next to the Park menu key Hang up the phone If the call is not picked up the call will return to your phone Picking up a call that is Parked From the extension that parked the call Lift receiver or press the Speaker key Press the Park menu key From another extension Lift receiver or press the Speaker key Press the Park menu key Dial the extension number where the call is par...

Page 160: ...n if assigned When you hear confirmation tone hang up An asterisk will appear next to the Park menu key on the user s phone If desired use the paging system to inform the user of the call parked on their telephone Picking up a call parked on your individual Park from your telephone Lift the receiver or press the Speaker key Press the Park menu key Picking up a call parked at another telephone Lift...

Page 161: ...will automatically dial the registered number Speed Dial Programming Edit an existing or create a new personal speed dial entry Bin 90 99 Press SpeedDial and select Edit Select Number to change or add phone number Enter the Bin number 90 99 to edit Use the key pad to enter the new phone number Select Save to save your entry To register a pause time At the desired location press HOLD DND Dial to fo...

Page 162: ...elephone display To Speed Dial a Number When you want to Speed Dial a registered number perform one of the following operations Quick Dial Lift the receiver Press Scroll Speed then dial the Speed Dial Code The system will automatically dial the registered number This operation will not work unless you register the outside line group number Outside Line Pre Select Lift the receiver Press an outside...

Page 163: ... Your Voice Mail Box can be accessed through the display menu or via the Mail Box key located on the telephone key pad To Access Voice Mail Select the Vmail menu key or Press the Voice Mail key on the key pad Note If you have an IX 4EVMC voice mail card installed in your system your Vmail display menu may appear with a message count i e 2 Msgs The display will show up to 999 messages If this is th...

Page 164: ...e button for an outside line and the outside line button will flash green Wait for the dial tone Dial the telephone number If you make a dialing mistake Press the Flash button FLASH and start over RECEIVING AN INCOMING CALL Operation When your phone rings and an outside line lamp flashes Lift the receiver Or Lift the receiver Press the outside line button with the flashing light You will be connec...

Page 165: ...tion Lift the receiver when you hear your phone ring or the caller s voice through the speaker Or Reply through the phone s microphone without lifting the receiver The lamp on the Intercom button ICM will flash red MAKING AN INTERCOM GROUP CALL Operation Dial the Intercom Group access number at the Intercom dial tone MAKING AN E RESPONSE HELP CALL Operation Lift the receiver or press SPKR and rema...

Page 166: ...nsion if assigned as a Multipurpose button Wait for the confirmation tone If the call is not answered it will return to your phone PUTTING A CALL ON HOLD HOLD QUICK FORWARD key is used as an option to the Hold DND key This key provides the same feature as the Hold DND key except callers are sent to the Fixed Call For ward destination such as voicemail instead of hearing a DND tone Note Hold Quick ...

Page 167: ...tside line Press the Call Park button PARK and the lamp will intermittently flash green Hang up If the call is on Call Park too long your phone will ring To pick up a call on Call Park at your extension Lift the receiver Press the flashing Call Park button PARK and the lamp on an outside line button will flash green To pick up a call on Call Park at another extension Lift the receiver Wait for the...

Page 168: ...e Dial the number announced by the attendant and the lamp on an outside line button will flash green To pick up a call on Call Park at the attendant position Lift the receiver Wait for the dial tone Dial the number announced by the attendant and the lamp on an outside line button will flash green HANDLING A SECOND CALL Operation When a second call rings at your phone and you do not want to hang up...

Page 169: ...e Press the Speaker button SPKR Press the Absence Message button ABS MSG For Return At Dial then dial the TIME IN MILITARY TIME For Return On Dial then dial the date DD For Meeting At Dial then dial the time in military time HH MM For Call Dial then dial the telephone number then dial Wait for a confirmation tone Press the Speaker button SPKR The message will appear on the display To erase a messa...

Page 170: ...e the party answers during a call or after the other party hangs up Operation Lift the receiver Press an outside line button Wait for the dial tone Press the Feature button FEAT then dial Or Press the Account Code button ACCT if assigned as a Multipurpose button Dial the code then dial You will hear a confirmation tone ALL ATTENDANTS CALL Allows you to call all attendants Operation Lift the receiv...

Page 171: ...d Party Identification Called Party Status BUSY DND Calling Party Identification Caller ID ANI DNIS Camp On Feature Access Menu IX 12IPKTD E only Forwarding Extension Numbers License Expiration Warning MBU Channel Busy Indication Message Waiting Identification Real Time Clock Recall CO ICM Reminder Ringing Outside Line Identification Operation To scroll or change the information on the display dur...

Page 172: ...ered names press FORWARD or BACKWARD When the desired name is found press SPEED to dial the number ALTERNATE TONE PULSE DIALING Allows you to change the dial signaling from Dial Pulse Rotary to DTMF Touch Tone after an outside call has been answered This will allow you to use enhanced communications devices like Voice Mail and Automated Attendant Operation After the call is answered Press the Feat...

Page 173: ...eaker and dial the outside party s number Should they answer you will hear their voice through the speaker In order to establish a call you must pick up their receiver Should you be away from your phone when the called party answers they will hear silence and the ECS will try to call later Operation If the called party does not answer or is busy Do not hang up Press the Automatic Repeat button REP...

Page 174: ...supported on IP telephones Operation To turn on Background Music through your phone Press the Feature button FEAT then dial Or Press the Background Music button BGM if assigned as a Multipurpose button and the lamp will be solid red To turn off Background Music through your phone Press the Feature button FEAT then dial Or Press the Background Music button BGM if assigned as a Multipurpose button a...

Page 175: ...u and therefore compatibility and performance for said handsets is subject to change without notice THE COMPATIBILITY AND PERFORMANCE OF ANY BLUETOOTH HEADSET NOT MANUFACTURED BY IWATSU IS AS IS AND IS NOT SUPPORTED WARRANTED OR GUARANTEED BY IWATSU IN ANY MANNER AND IWATSU HEREBY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE Bluetooth Compatibili...

Page 176: ...on your display When the discovery process is complete available Bluetooth devices will appear on the display Select the key that corresponds to the name of the Bluetooth device your are pairing If Unkown appears on the display it is possible that the Bluetooth Name Check Response Timer timed out before the name was received In most cases the Bluetooth device will pair successfully You can choose ...

Page 177: ...he Speaker button SPKR and the lamp will flash red To end a call Press the Speaker button SPKR and the lamp will be off BUSY BYPASS AUTODIAL UNIT The Busy Bypass Autodial Unit is available as an option on the IX 12KTD 2 Enhanced Feature Telephone This unit works the same as the Autodial Unit with the additional capability to allow a second call to be announced through the speaker in this unit whil...

Page 178: ...ate between calls Press the Call Park button PARK BUSY BYPASS VOICE CALLING While you are involved in a call using your receiver Busy Bypass Voice Calling allows you to receive a voice announcement through the speaker in an IX BPAD Busy Bypass Unit informing you that someone else wishes to speak with you You may respond through the microphone without having to put the original party on Hold This f...

Page 179: ...ou may leave one Callback message Operation When you make an intercom call and the extension is busy Do not hang up Press the Feature button FEAT then dial Or Press Busy Intercom Callback button ICM CB button if assigned as a Multipurpose Button and the lamp will be solid red Wait for a confirmation tone Hang up To Cancel all Intercom Callbacks Press the Speaker button SPKR Press the Feature butto...

Page 180: ...EAT then dial Or Press the Busy Number Callback button TRNK C B if assigned as a Multipurpose Button and the lamp will be solid red Wait for a confirmation tone Hang up To change the Callback time interval Dial the desired interval time in minutes before you hang up To Cancel Press the Speaker button SPKR Wait for the dial tone Press the Feature button FEAT then dial Or Press the Busy Number Callb...

Page 181: ...ttempting to make an outside call and all lines are busy Do not hang up Press the Feature button FEAT then dial and you will hear tones Dial the phone number Or Press the Busy Outside Line Queue button TRNK QU if assigned as a Multipurpose button you will hear tones and the lamp will be solid red Dial the phone number Hang up To Cancel Press the Speaker button SPKR Wait for the dial tone Press the...

Page 182: ... speaker If they have a display the display will identify the calling party Operation When you dial a busy extension Do not hang up Press the Busy Override button OVER and you will hear a ringing signal Wait to be answered To answer a Busy Override Hang up on the first call Or Press the Call Park button PARK Press the Intercom button ICM To alternate between calls Press the Call Park button PARK ...

Page 183: ...re indicated by a fast flashing green lamp A good application for this feature would be a secretary that needs to answer calls for others in the office if they are away from their phones Operation To answer a call ringing at another extension When you hear the special Call Coverage tone or see either a slow or fast green flashing lamp on a Call Coverage button Lift the receiver Press the desired C...

Page 184: ... set all intercom calls to go to your cell phone and all CO calls to be forwarded to your voice mail SET FORWARD DESTINATION Operation Lift the receiver handset or press SPKR Press FWD Enter the Call Type you wish to forward 1 All calls CO Intercom 2 CO calls only 3 Intercom calls only Enter the Flexible Call Forward Mode 1 All calls to another extension or hunt group 2 Busy No Answer calls to ano...

Page 185: ...orward setting Operation Press FWD Enter the Call Type you wish to forward 1 All calls CO Intercom 2 CO calls only 3 Intercom calls only Wait for a confirmation tone Hang up FOLLOW ME When you move to a different extension you may change the forwarding destination from the extension you originally set to the extension which you are now using Operation Lift the receiver handset or press SPKR Press ...

Page 186: ...p 3 No Answer calls to another extension or hunt group 4 All Calls forward to an external number using Personal Speed Dial Codes 90 99 Do one of the following If you chose Mode 1 2 or 3 enter the extension or hunt group number If you chose Mode 4 enter the Personal Speed Dial Code 90 99 Dial Wait for a confirmation tone Hang up TO CANCEL VIA DIRECT INWARD SYSTEM ACCESS DISA Operation Refer to sect...

Page 187: ...button MONITOR Dial an extension number Note This feature is not transparent when an IX 12IPKTD E is being monitored or when the monitored station is networked using IP Campus CALL PARK SWAP Allows you to alternate between two calls Operation Press the Call Park button PARK to place the call on Call Park and the lamp will intermittently flash green Answer or initiate a second call Press the Call P...

Page 188: ...ng extension number INTERNAL GROUP CALL PICK UP Allows extensions to be grouped together This grouping eliminates the need to dial the ringing extension number in order to answer the call Operation Lift the receiver Wait for the dial tone Press the Feature button FEAT then dial Or Press the Group Call Pick Up button GRP P U if assigned as a Multipurpose button EXTERNAL GROUP CALL PICK UP Allows yo...

Page 189: ... may be permitted in training and or monitoring of personnel this telephone system can be programmed to permit interception and or recording with or without warning to those on the line Before utilizing the system for such purposes you are advised to consult with an attorney familiar with laws of the jurisdiction in which you utilize such feature IWATSU VOICE NETWORKS its distributors and the manu...

Page 190: ... scroll forward and to scroll backward in sequence To make a call by automatically dialing the stored Caller ID or ANI number With a call record displayed Do one of the following For station Press the USAS key a second time or press FLT OPT or COL For trunk group Press the USAT trunk group number or USAT key a second time or press FLT OPT or COL To add digits to the displayed number before calling...

Page 191: ...n CAMP ON Allows you to alert a busy extension user that an outside call is waiting for them to answer The busy extension user will hear periodic tone bursts through the speaker If they have a display the display will first indicate the extension that sent the call followed by CAMP ON If the busy extension does not respond within a specified period of time the call will return back to you Operatio...

Page 192: ...d extension number CONFERENCE The Iwatsu Enterprise CS allows you to converse with three other people in one call There may be any combination of inside extensions or outside lines ADD ON up to 1 outside 3 inside parties or 4 inside parties Operation While speaking on an outside or intercom call Press the Transfer button TRAN Wait for the dial tone Dial the desired extension number Wait for the pa...

Page 193: ...he call on Call Park Make the second call Press the Add button ADD after the second party answers Press the flashing Call park button PARK All three parties will be connected To add the 3rd outside line repeat the same procedure TRUNK TO TRUNK up to 2 outside parties Operation When you are speaking with two outside parties in a multiline conference call and wish to leave the call Press the Hold bu...

Page 194: ...ght modes If the line is programmed for attendant outside line intercept the primary and delayed ringing stations will stop ringing when attendant intercept occurs DID NUMBER EXTERNAL CALL FORWARD A station programmed for direct termination of a DID Caller ID ANI or DNIS call can be set to automatically forward the call to an external remote telephone number The remote telephone number is programm...

Page 195: ...ion To place an extension call with one touch Lift the receiver Wait for the dial tone Press the Direct Station Selection button DSS for the desired extension DISTINCTIVE RINGING OUTSIDE LINE CALLS Each outside line can be assigned one of four available ringing tones This feature applies only to Iwatsu Key Telephones DISTINCTIVE RINGING ICM OUTSIDE LINE Intercom and outside line calls provide diff...

Page 196: ...e that placed it on Exclusive Hold EXECUTIVE OVERRIDE Is the same as a Busy Override with the additional ability to override an extension in Do Not Disturb This override may be either a voice announcement or tone signal Operation When dialing an extension that is busy or in Do Not Disturb Do not hang up Press the Override button OVER Make a voice announcement or wait for a response to the tone sig...

Page 197: ...ve intercom dial tone to place another intercom call Two different Flash settings may be programmed to allow for the use of Centrex or PBX features Operation After you complete your call or if you make a dialing mistake Press the Flash button FLASH Dial the new number If you wish to use Centrex or PBX features Press the Short Flash button S FLASH Dial new number or feature code If your phone does ...

Page 198: ...for one of the four following account code entry options FORCED TOLL code entry required only for toll calls FORCED ALL code entry required for all calls VERIFIED TOLL code entry required only for toll calls VERIFIED ALL valid code entry required for all calls A table of 10 phone numbers may be programmed to allow calling without account code entry This option is very helpful because it allows imp...

Page 199: ...hone while you converse with the receiver To use this feature Group Monitoring must be enabled Operation While speaking to your party with the receiver Press the Speaker button SPKR GROUP PARK By placing a call on Group Park all extensions with the appearance of that Group Park button will have a flashing indication and be able to pick up that call Operation To place a call in Group Park Press the...

Page 200: ... E IP Telephones allows you to control a headset without using the Connect or Release key This key is also supported on the IX 12KTD 2 but requires a headset adaptor box to switch the audio between handset and headset This key is a replacement for the Headset Button Operation To begin a call Press the Headset Control key while the phone is idle To answer a call Press the Headset Control key when r...

Page 201: ...ss the line key where the party is holding To retrieve a message Press the MBOX key then the Headset Control key To change from headset use to speakerphone use Press the SPKR key then press the Headset Control key To answer an ACD call Press the Headset Control key ACD calls do not produce an audible ring in the headset HEADSET BUTTON Allows you to alternate between using the handset receiver and ...

Page 202: ... up Press the Release button RLS To transfer a call Press the Transfer button TRAN Dial the desired extension number Or Press the button representing the desired extension if assigned as a Multipurpose button Press the Connect button CNCT HOT LINE If your phone is programmed to have this feature every time you lift the receiver or press the Speaker button SPKR a call will be placed to a predetermi...

Page 203: ...ED Dial Or Press Redial MASTER HUNT GROUPS The Iwatsu Enterprise CS allows extensions to be programmed into Hunt Groups Each Hunt Group is assigned an access code and when dialed the system searches for the first idle extension Operation To call a Hunt Group Lift the receiver Wait for the dial tone Dial Hunt Group access code Or Press the Hunt Group button HUNT if assigned as a Multipurpose button...

Page 204: ...al Dial the phone number Press the Feature button FEAT Or Press the Memo button MEMO if assigned as a Multipurpose button Dial the phone number Press the Memo button MEMO if assigned as a Multipurpose button You will hear a confirmation tone To make a Memo Dial call Lift the receiver Wait for the dial tone Press an Outside Line button Press the Feature button FEAT then dial Or Press the Memo butto...

Page 205: ...s the Message button MSG Dial The system will automatically call the extension which left the message If you have a display phone the display will indicate the number of messages left To view all messages before returning a call press the Message button MSG until the desired extension number is displayed Then dial to return the call Messages left by another extension will be indicated by a solid r...

Page 206: ...ges left at your extension Press Speaker button SPKR Wait for the dial tone Press the Message button Dial and the lamp will be off Wait for a confirmation tone Press the Speaker button SPKR MICROPHONE CUT OFF Allows you to disable the microphone in your phone for privacy Operation To turn microphone on Press the Feature button FEAT then dial Or Press the MIC OFF button if assigned as a button and ...

Page 207: ...outside call without having to press the button representing the ringing line Operation To answer a call Lift the receiver Or Press the Speaker button SPKR if your phone is equipped with a Speakerphone OFF HOOK OUTSIDE LINE QUEUING Allows you to instruct the ECS that you wish to wait for an outside line when all outside lines are busy This feature is used only when outside lines are grouped to app...

Page 208: ...UP RESTRICTION The system can be programmed to restrict stations from accessing incoming calls on specific outside lines Three different levels of restriction are available This does not affect the restricted stations ability to make outgoing calls on these lines PAGING The Iwatsu Enterprise CS provides three types of paging All Call Group Call Zone Page ALL CALL Allows you to make an announcement...

Page 209: ...e an announcement Hang up ZONE EXTERNAL Allows you to access individual groups of external paging speakers Operation Lift the receiver Wait for the dial tone Dial Zone Page access code Or Press the Zone Page button ZONE if assigned as a Multipurpose button Wait for the Page tone Make an announcement Hang up MEET ME PAGE ANSWER Allows you to answer a page from any phone that is in the same Meet Me ...

Page 210: ...ACE DIALING This programming option allows you to dial an intercom or an outside phone number and have the number appear on the display of your Digital Multiline Display Telephone before the call is placed This procedure ensures that the correct number will be dialed Operation To enter and display a number Dial the desired number to be called and it will appear on the display Press FEAT to erase t...

Page 211: ...ivacy Press the Feature button FEAT then dial Or Press the Privacy Release button PRV RLS if assigned as a Multipurpose button and the lamp will be solid red You will hear a confirmation tone To get back to a private call repeat the procedure and the lamp will be off PRIVATE LINE This programming option allows a phone to have a dedicated outside line appear on one of its Multipurpose buttons This ...

Page 212: ...n for making a call REMOTE CALL FORWARDING Allows you to send outside line calls to a remote location automatically Four Remote Call Forwarding groups may be programmed per Sub system and each Remote Call Forwarding group may have one outside line group assigned to it Operation To forward an outside line group to a remote location Press the Speaker button SPKR Wait for the dial tone Press the Remo...

Page 213: ... Hang up To cancel via DIRECT INWARD SYSTEM ACCESS DISA Refer to section seven for use of the DISA feature Wait for the intercom dial tone Dial the Remote Call Forwarding code Dial Dial the Remote Call Forwarding group code Dial Wait for a confirmation tone Hang up REMOTE RELAY CONTROL Allows you to activate control a remote device For example a door opener or a monitor camera Operation Press the ...

Page 214: ...he lamp for that button will be off SAVE NUMBER REDIAL Allows you to save a number that you dialed when you receive either a busy signal or no answer The memory for this feature is shared with Memo Dial Operation While making a call Press the Feature button FEAT then dial Or Press the Save Number Redial button SAVE if assigned as a Multipurpose button You will hear a confirmation tone To make a Sa...

Page 215: ... to access Page 1 and Page 2 on the display The Setup key is used to access the LCD Contrast Bluetooth setup and the TFD Ticker Field Display Self Labeling Key Name Change You can also manually change the name of a key on the display This does not change the function of the key only how it appears on your display Note If you change the label on a key and that key is changed the custom label that y...

Page 216: ...tension cannot be reached and you wish to reach the next extension number Do not hang up Dial the last digit of the next desired extension number SPEED DIAL Allows you to have abbreviated outside number dialing SYSTEM SPEED DIAL Allows you to have access to frequently dialed outside numbers that are common to everyone in the office The numbers may be 32 digits in length and may include the inserti...

Page 217: ... a Short Flash When registering the telephone number at the place where you want to insert a Short Flash Press the Flash button FLASH Note Short Flash may not be used on ISDN PRI or ISDN BRI lines To register an outside line group to be selected for Speed Dialing Press the Feature button FEAT Press the Speed button SPEED Dial Dial the desired Personal Speed Dial Code Dial the desired outside line ...

Page 218: ...for name registration FEAT All delete HOLD Enter 1 character delete space 1 G H I 4 A B C 2 D E F 3 M N O 6 W X Y Z 9 Upper lower case J K L 5 T U V 8 0 P Q R S 7 Alphanumeric Press the Feature button FEAT to end the operation To register several directory names After entering a name Press the Speed button SPEED Dial Dial the next Speed Dial Code number Repeat the same procedure TO SPEED DIAL A NU...

Page 219: ...register the outside line group number Speed Dial Display Scrolling If your phone is equipped with a display you may display the Speed Dial Numbers that are registered in both Personal and System Speed Dial If a name is associated with this number it will also appear To display a number Press the Speed Dial button SPEED Dial Dial a Speed Dial code To scroll up Dial To scroll down Dial To dial disp...

Page 220: ...on Coaching feature while monitoring an outside call or an intercom call Press the key The monitoring station is now able to speak with the monitored station without the calling station hearing To return to call monitoring while using the Station Coaching feature Press the key The monitoring station returns to a monitoring state and cannot speak to the monitored call To barge in while monitoring a...

Page 221: ...password Wait for a confirmation tone Press the Speaker button SPKR To cancel restriction at your phone Press the Speaker button SPKR Wait for the dial tone Press the Feature button FEAT then dial Or Press the Lock button LOCK if assigned as a Multipurpose button Dial the password Wait for a confirmation tone Press the Speaker button SPKR SYSTEM ANNOUNCEMENT MESSAGE Allows you to listen to a prere...

Page 222: ...s Press the Feature button FEAT Press the Text Message multipurpose button TXT MSG Dial the desired Personal Text Message Code Enter the desired message contents up to 16 characters in length Use the following keys on your telephone for text message data entry Press 1 2 3 4 5 6 7 8 9 0 HOLD 1X A D G J M P T W write character lower case 2X B E H K N Q U X 0 cancel character upper case 3X sp C F I L...

Page 223: ...mber or press TXT MSG Press TXT MSG To delete a busy bypass text message from your display While a text message is on your display Press TXT MSG Manual Signaling Text Message Operation To select and send a manual signaling text message to another system extension Lift the receiver Press TXT MSG Enter the desired text message number or press TXT MSG Enter the desired extension number or press DSS o...

Page 224: ...ed LED lit Press TXT MSG to display a stored text message To responded to a stored text message by calling the originating extension With you TXT MSG key red LED lit Press TXT MSG to display a stored text message Press a second time to call the station that sent the text message Scrolling and Selecting Text Messages To scroll through the available system text messages Lift the receiver Press TXT M...

Page 225: ...tsu Programmer for the IX 5800 Operation To activate the TFD from the IX 5810 Digital Key Telephone Press the Setup key Select TFD Select TFD number 1 5 Select the scroll speed Slow Medium or Fast Select the display line First or Second When activated the active TFD is highlighted and the display will show ACTIVATED Press Exit to return to the main screen To deactivate cancel the active TFD Select...

Page 226: ...Press the Speaker button SPKR TONE VOICE CALLING The calling mode for intercom calls may be switched between voice and tone signaling The ECS may be programmed to allow either the calling party or the called party to have control of the signaling mode Operation Calling party control Dial intercom extension number Dial Called party control Press the Feature button FEAT then dial Or Press the Tone b...

Page 227: ...a call to an outside party by using the TRAN key followed by a trunk group access code Operation While speaking on an outside line call Press TRAN and wait for transfer tone Press FLT CO or dial a CO group access code Dial the external phone number Wait for the external party to answer Hang up or press CONNECT to complete the transfer If the external party does not answer press TRAN to retrieve th...

Page 228: ...rectly to a mailbox and be notified by a special voice mail message waiting indication a red flashing lamp on the MSG key and MBOX key when there are messages present in your mailbox Operation Note Based on system programming one of the following three options are used to access your voicemail box To determine the message key programming on your phone do the following While your station is idle Pr...

Page 229: ... the Omega Voice VMI always requests your pass code To transfer a call to a mailbox using the MBOX button Press the Transfer button TRAN Wait for the dial tone Press the MBOX button of the mailbox you wish to transfer if assigned as a Multipurpose button To transfer a call to a mailbox Press the Transfer button TRAN Wait for the dial tone Dial the Mailbox access code Dial the desired extension num...

Page 230: ...ail 3 No Answer calls to voice mail Dial the Mailbox access code Wait for a confirmation tone Hang up To retrieve a message from your mailbox using the Message button When the Message button MSG lamp is flashing red Lift the receiver Wait for the dial tone Press the Message button Dial To retrieve a message from your mailbox using the MBOX button While the MBOX button lamp is flashing red Lift the...

Page 231: ...een LED lights you will hear the caller s message as it is recorded To cancel Voice Mail Monitoring Hang up or press SPKR The Voice Mail Monitor button VMMNT red LED will begin to flash The voice mail message will be saved To begin a call with the caller during monitor additional programming required While listening to the caller record a message Press the Voice Mail Monitor button VMMNT The Voice...

Page 232: ...per paged your extension After receiving a whisper page Press You may now communicate with the station that sent you the whisper page The other calling party cannot hear your call To resume speaking with the original caller press a second time To send a Whisper Page during consultation hold During consultation hold press and announce the call If the busy station wishes to take the call hang up to ...

Page 233: ...Section 5 Attendant Position User Guide ...

Page 234: ...ATTENDANT POSITION USER GUIDE 216 IWATSU ENTERPRISE CS ...

Page 235: ...DSS The Iwatsu Enterprise DSS Direct Station Selection Unit is part of the new line of Platinum Series telephones The Attendant Position consists of an Iwatsu Enterprise 18i d Platinum Series IP or Digital Telephone and an Iwatsu Enterprise DSS Direct Station Selection Unit This DSS unit has 50 keys to provide one touch access and status indication for the system extensions In addition there are 2...

Page 236: ...e one touch access and status indication for the system extensions In addition there are 20 keys that may be programmed for specific attendant features This DSS Unit also has a 40 character liquid crystal display to assist in call processing IX DSS 3 Available in black and white ...

Page 237: ... the receiver in the cradle or with the receiver not in the cradle Operation To answer calls with the receiver in the cradle When your phone rings and the outside line button s flash red Lift the receiver and you will be connected to the outside caller To answer calls with the receiver not in the cradle When your phone rings and the outside line button s flash Lift the receiver Press the Answer bu...

Page 238: ... the Connect button CNCT Using the Direct Station Selection Unit Press the button on the Direct Station Selection Unit representing the desired extension Announce the call Hang up Or Press the Connect button CNCT INFORMING A BUSY EXTENSION USER THAT THE ATTENDANT HAS A SECOND CALL WAITING FOR THEM Operation When transferring a call to a busy extension Hang up Or Press the Connect button CNCT The e...

Page 239: ... and remain off hook for a duration that exceeds the amount of time programmed in the system Or Lift the receiver and begin dialing Between digits stop dialing for more than 10 seconds Or Dial the E Response Group access number at Intercom dial tone RECEIVING AN INTERCOM CALL Internal or intercom calls will flash the lamp on the Operator button OPER at the Attendant Position Operation To answer in...

Page 240: ...N CALL PARK When you cannot locate an extension user you may page the desired individual This feature allows the outside call to be automatically placed on Call Park when the Page button is depressed The display on the DSS will show which park number the call has been placed on to allow the attendant to announce where the call is parked Operation When speaking to an outside party Press and hold th...

Page 241: ...that returns to the Attendant Position Lift the receiver Press the red flashing Recall button RECALL MAKING AN OUTGOING CALL Operation Lift the receiver Press the desired outside line and the lamp will flash green Wait for the dial tone Dial the desired phone number MAKING AN INTERCOM CALL Operation Lift the receiver Wait for the dial tone Dial the desired extension number Or Press the designated ...

Page 242: ...E 224 MAKING A PAGE ANNOUNCEMENT Operation Lift the receiver Press and hold the Page button PAGE and the lamp will flash red Wait for the Page tone Make an announcement Release the Page button PAGE to disconnect the paging circuit ...

Page 243: ...ttendant must press a 911 Display Clear Key programmed on the extension Operation To clear the display of the Enhanced 911 LCD Indication Press E911 Display Clear key ALARM CLEAR Allows you to clear alarm indication s Operation Press the Speaker button SPKR Wait for the dial tone Press the Feature button FEAT Dial Press the Speaker button SPKR ATTENDANT AUTOMATIC HOLD Allows you to place your curr...

Page 244: ...equires the use of the Message Card A programming option may be enabled to allow the ECS to automatically switch to the Automatic Answer Mode at a certain time You must manually switch the system to the normal mode Operation To turn Automatic Answer Mode on Press the Automatic Answer Mode button AUTO and the lamp for that button will be flashing red for Mode 1 Day Mode Press the Automatic Answer M...

Page 245: ... between the outside calling party the source and the requested extension user the destination during the process of transferring a call without having to use the Hold button HOLD DND Operation To alternate between the Source and the Destination Press the Swap button SWAP or SPLIT if assigned and the button will flash red Or Press the red flashing Source button SOURCE to speak with the outside cal...

Page 246: ...he Clock button CLOCK if assigned as a button Dial to adjust seconds to zero Dial again to start the clock with zero seconds Wait for a confirmation tone Press the Speaker button SPKR If the seconds shown on the DSS are less than 30 the minutes digit will remain the same If the seconds shown on the DSS are greater than 30 the minutes digit will advance one digit DIRECT STATION SELECTION Allows you...

Page 247: ...LEXIBLE NIGHT ANSWER Allows you to program individual outside lines or line groups to ring at the Night Mode or Day Mode location independently of the mode the system is currently in Operation Press the Speaker button SPKR Wait for the dial tone Press the Flexible Night Answer button G NIGHT Dial the outside line group or line number Dial for Day Mode Or Dial for Night Mode Wait for a confirmation...

Page 248: ...ress the Speaker button SPKR Wait for the dial tone Press the Message Waiting Control button MSG CTRL Dial the desired extension number Press the Connect button CNCT to leave a message Wait for a confirmation tone Press the Speaker button SPKR To cancel Message Waiting Press the Speaker button SPKR Wait for the dial tone Press the Message Waiting Control button MSG CTRL Dial the desired extension ...

Page 249: ...eaker button SPKR Wait for the dial tone Press the Night Mode button NIGHT and the lamp for that button will be solid red Wait for a confirmation tone Press the Speaker button SPKR To disable Night Mode operation Press the Speaker button SPKR Wait for the dial tone Press the Night Mode button NIGHT and the lamp for that button will be off Wait for a confirmation tone Press the Speaker button SPKR ...

Page 250: ...extension number Wait for a confirmation tone Press the Speaker button SPKR To set the maximum number of calls Press the Speaker button SPKR Wait for the dial tone Press the Feature button FEAT Press the Override button OVER Dial Dial the number of calls you wish to have waiting with two digits Wait for a confirmation tone Press the Speaker button SPKR RING MUTING Allows you to turn the ringer off...

Page 251: ...ll button SERIAL instead of the Connect button CNCT The outside call will return to the attendant position and flash on the Recall button RECALL after the extension the call was transferred to hangs up STATION CALL FORWARD DO NOT DISTURB RELEASE Allows you to cancel Call Forward and Do Not Disturb settings on other extensions in the system Operation To release Station Call Forwarding and Do Not Di...

Page 252: ...g Day Mode operation Operation To change an extension Press the Speaker button SPKR Wait for the dial tone Press the Station Class Restriction Change button CLASS Dial the desired extension number Dial for the Day Mode Or Dial for the Night Mode Wait for a confirmation tone Press the Speaker button SPKR To change a group of extensions Press the Speaker button SPKR Wait for the dial tone Press the ...

Page 253: ...the Forced Release button FRLS Dial Dial the desired extension number Press the Release button RLS Wait for a confirmation tone Press the Speaker button SPKR To put an extension back in service Press the Speaker button SPKR Wait for the dial tone Press the Forced Release button FRLS Dial Dial the desired extension number Press the Connect button CNCT Wait for a confirmation tone Press the Speaker ...

Page 254: ...ture button FEAT then dial Or Press the Station Lock button LOCK if assigned as a button Dial Dial the extension number Wait for a confirmation tone Press the Speaker button SPKR To cancel Station Lock Press the Speaker button SPKR Wait for the dial tone Press the Feature button FEAT then dial Or Press the Station Lock button LOCK if assigned as a button Dial Dial the extension number Wait for a c...

Page 255: ...ing button VSSR Dial the message number for your new message Make your announcement through the receiver Dial to end the recording Hang up To erase a customized message Lift the receiver Wait for the dial tone Press the System Announcement Recording button VSSR Dial Dial the message number for the message to be erased Hang up To listen to a customized message Lift the receiver Wait for the dial to...

Page 256: ...ne or DSS is programmed with a Text Message button you have the ability to register program the 90 System Text Messages The messages may be 16 characters in length Operation Press the Feature button FEAT Press the Text Message button TXT MSG Dial the desired System Text Message Code Enter the desired message contents up to 16 characters in length Use the following keys on your telephone for text m...

Page 257: ...ines or line groups that extensions can access Operation To restrict outside line access Press the Speaker button SPKR Wait for the dial tone Press the Trunk Access Control button TAC Dial Dial the outside line group number Or Dial the outside line number Press the Release button RLS Wait for a confirmation tone Press the Speaker button SPKR To allow outside line access Press the Speaker button SP...

Page 258: ...ease button FRLS Dial Dial the outside line group number Or Dial Dial the outside line number Press the Release button RLS Wait for a confirmation tone Press the Speaker button SPKR To place an outside line in service Press the Speaker button SPKR Press the Forced Release button FRLS Dial Dial the outside line group number Or Dial Dial the outside line number Press the Connect button CNCT Wait for...

Page 259: ...Section 6 Attendant Console User Guide ...

Page 260: ...ATTENDANT CONSOLE USER GUIDE 242 IWATSU ENTERPRISE CS ...

Page 261: ...of either being in the talk or monitor mode by moving the Talk Monitor switch The Attendant Console also has two Lamp indicators One is to inform you if there is an alarm condition in the system The other one is to inform you of the number of calls waiting to be answered up to 12 calls You will also notice that the Attendant Console has buttons to adjust the Handset Ringer and Speaker volume The A...

Page 262: ...one User s Guide Many feature operations in the Digital Telephone User s Guide require the pressing of the Speaker button SPKR to start and end feature operation The Attendant Console does not require the use of the Speaker button SPKR to start feature operation but does require pressing the Release button RLS to end feature operation The maximum number of DSS Units and Attendant Consoles may not ...

Page 263: ...and Answer buttons flash red slowly Lift the receiver Press the Answer button ANS Or Press the desired red flashing Float button FLT You will be connected to the outside caller and the Float button FLT will flash green TRANSFERRING A CALL TO ANOTHER EXTENSION Operation To transfer a call to an extension Dial the desired extension number Announce the call Press the Connect button CNCT Or Press the ...

Page 264: ...ONNECTING OR RELEASING A CALL Operation Press the Release button RLS When transferring an outside call to an extension pressing the Release button RLS returns you to the outside caller MAKING AN INTERCOM GROUP CALL Operation Dial the Intercom Group access number MAKING AN E RESPONSE HELP CALL Operation Lift the receiver or press SPKR and remain off hook for a duration that exceeds the amount of ti...

Page 265: ...a call on Hold Press the button representing the call you wish to speak with PUTTING A CALL ON CALL PARK When you cannot locate an extension user you may page the desired individual This feature allows the outside call to be automatically placed in a Call Park Orbit when the Page button is depressed The display on the Attendant Console will show the park number the call has been placed in to allow...

Page 266: ...ing Recall button RECALL MAKING AN OUTGOING CALL Operation Lift the receiver Press the desired Float button FLT and the lamp will flash green Wait for the dial tone Dial the desired phone number MAKING AN INTERCOM CALL Operation Lift the receiver Dial the desired extension number Or Press the designated DSS button for the desired extension MAKING A PAGE ANNOUNCEMENT Operation Lift the receiver Pre...

Page 267: ...R GUIDE 249 DIALING AN OUTSIDE PHONE NUMBER FOR A SYSTEM EXTENSION Operation Dial the outside phone number Press the Hold button HOLD Dial the extension number of the person who the call is for Press the Connect button CNCT ...

Page 268: ...ing a new call to be answered Operation To place a call on Hold without using the Hold button HOLD Press the button representing the new call ATTENDANT OVERRIDE Allows you to notify an extension user that is in Do Not Disturb that you wish to speak with them The extension user is notified by tones through the speaker of a Digital Telephone IP Telephone and the ringing of a Single Line Telephone Op...

Page 269: ...omatic Answer Mode on Press the Automatic Answer Mode button AUTO and the lamp for that button will be flashing red for Mode 1 Day Mode Press the Automatic Answer Mode button AUTO a second time and the lamp for that button will be solid red for Mode 2 Night Mode To turn Automatic Answer Mode off Press the Automatic Answer Mode button AUTO until the lamp for that button is off CALL INTERCEPT This p...

Page 270: ...king up the receiver Operation To alternate between the outside call and the extension user the destination during the process of transferring a call Press the Swap button SWAP or SPLIT if assigned and the button will flash red Or Press the red flashing Source button SOURCE to speak with the outside call or press the Destination button DEST to speak with the extension if assigned as buttons The At...

Page 271: ...tton END To adjust the seconds to zero Press the F1 ADJ button and the display will show Clock Adjustment SET F1 F2 F3 F4 F5 F6 Press the F1 SET button to start the clock with zero seconds elapsed Press the Release button END If the seconds shown on the display are less than 30 the minutes digit will remain the same If the seconds shown on the display are greater than 30 the minutes digit will adv...

Page 272: ... To get to the Flexible Night Answer prompts Press the ETC button one time and the display will show GNT SSC TAC MWC SPDR F1 F2 F3 F4 F5 F6 Press the F1 GNT button and the display will show Incoming Mode Change Group Incoming Mode Group_ DISP F1 F2 F3 F4 F5 F6 To change the ringing location Dial the outside line group number and the display will show the current ringing mode location Incoming Mode...

Page 273: ...he current ringing mode location Pressing the F1 UP button displays the next 10 outside line group numbers Pressing the F2 DOWN button displays the previous 10 outside line group numbers Pressing the F3 _ button moves the _ cursor to the left Pressing the F4 _ button moves the _ cursor to the right Pressing the F5 DISP button displays the status for the group above the _ cursor The ringing mode lo...

Page 274: ...rammed to appear individually on Float buttons or they may be grouped together to appear on one or several Float buttons Operation None MESSAGE WAITING CONTROL Allows you to inform an extension user that there is a message waiting for them by lighting a Message Waiting Lamp on their phone This operation allows you to send a message without having the desired extension ring Operation This feature i...

Page 275: ... This alternate point might be a loud bell a phone or a group of phones A programming option may be enabled to allow the ECS to automatically switch to the Night Mode at a certain time however you must manually switch the system back to the normal mode Operation To place the system in Night Mode operation Press the Night Mode button NIGHT and the lamp for that button will be solid red Press the Re...

Page 276: ...verride button OVER Dial the extension number Press the Release button RLS To set the maximum number of calls Press the Feature button FEAT Press the Override button OVER Dial Dial the number of calls you wish to have waiting with two digits Press the Release button RLS RING MUTING Allows you to turn the ringer off at the Attendant Console Operation To turn the ringer off Press the Silent button S...

Page 277: ...the extension the call was transferred to hangs up STATION CALL FORWARD DO NOT DISTURB RELEASE Allows you to cancel Call Forward and Do Not Disturb settings on other extensions in the system Operation This feature is performed by using the display and the Soft Function buttons To get the Station Call Forward Do Not Disturb Release prompts Press the ETC button two times and the display will show LO...

Page 278: ...SP F1 F2 F3 F4 F5 The first line of numbers represents the extension numbers The second line represents the current extension mode Pressing the F1 UP button displays the next 10 extension numbers Pressing the F2 DOWN button displays the previous 10 extension numbers Pressing the F3 _ button moves the _ cursor to the left Pressing the F4 _ button moves the _ cursor to the right Pressing the F5 DISP...

Page 279: ...TC button one time and the display will show GNT SSC TAC MWC SPDR F1 F2 F3 F4 F5 F6 Press the F2 SSC button and the display will show Station Service Class EXT Service Class Mode EXT_ DISP GRP F1 F2 F3 F4 F5 F6 To change the restriction for an individual extension Dial the extension number and the display will show the current mode Service Class Mode EXT 207 1 Dial 1 for Day Mode Dial 2 for Night ...

Page 280: ... of numbers represents the current restriction mode Pressing the F1 UP button displays the next 10 numbers Pressing the F2 DOWN button displays the previous 10 numbers Pressing the F3 _ button moves the _ cursor to the left Pressing the F4 _ button moves the _ cursor to the right Pressing the F5 DISP button displays the status for the extension or extension group above the _ cursor The restriction...

Page 281: ...and the display will show Station Forced Release EXT_ DISP CON RLS F1 F2 F3 F4 F5 F6 To remove an extension from service Dial the extension number and the display will show the extension status EXT 207 Extension idle Press the F3 RLS button Press the END button When Station Forced Release is on the lamp on the Busy Lamp Field for that extension will flash intermittently To put an extension back in...

Page 282: ...ISP F1 F2 F3 F4 F5 The first line of numbers represents the extension numbers The second line represents the current status Pressing the F1 UP button displays the next 10 extension numbers Pressing the F2 DOWN button displays the previous 10 extension numbers Pressing the F3 _ button moves the _ cursor to the left Pressing the F4 _ button moves the _ cursor to the right Pressing the F5 DISP button...

Page 283: ... will show LOCK SLR TRL CRL F1 F2 F3 F4 F5 F6 Press the F1 LOCK button and the display will show Station Password To change an extension s ability to access outside lines Dial and the display will show EXT_ Dial the desired extension number and the display will show the mode that the extension has been placed in EXT 207 Station Password Lock or Unlock When Station Lock is on the lamp on the Busy L...

Page 284: ...ss the ETC button three times and the display will show CLK VSSR F1 F2 F3 F4 F5 F6 Press the F2 VSSR button and the display will show Record Class CLR RPL F1 F2 F3 F4 F5 F6 To record a customized message Dial the message number for your new message Make your announcement through the receiver Dial to end the recording Press the END button To erase a customized message Press the F1 CLR button and th...

Page 285: ...All FIX F1 F2 F3 F4 F5 F6 Press the F1 ALL button and you will hear all the customized messages Press the END button To listen to all prerecorded messages Press the F2 RPL button and the display will show ReplayClass All FIX F1 F2 F3 F4 F5 F6 Press the F2 FIX button and you will hear all the prerecorded messages Press the END button ...

Page 286: ...C TAC MWC SPDR F1 F2 F3 F4 F5 F6 Press the F5 SPDR button and the display will show Speed Dial Registration Speed No __ Name FEAT SPD HOLD FLSH F1 F2 F3 F4 F5 F6 To register System Speed Dial numbers Dial the System Speed Dial code number or and the display will show Speed Dial Registration Speed No 89 Name FEAT SPD HOLD FLSH F1 F2 F3 F4 F5 F6 Dial the phone number Press the F1 FEAT button To regi...

Page 287: ...r at the place where you want to insert a flash Press the F4 FLSH button and a F will be inserted To register an outside line to be selected for Speed Dialing Dial Dial the System Speed Dial code number or Dial the desired outside line group number or Press the F1 FEAT button To register several outside line groups After entering an outside line group Press the F2 SPD button Dial Dial the next Sys...

Page 288: ...OLD button to back space to the desired position The numbers on the dial pad represent the following for name registration FEAT All delete HOLD Enter 1 character delete space 1 G H I 4 A B C 2 D E F 3 M N O 6 W X Y Z 9 Upper lower case J K L 5 T U V 8 0 P Q R S 7 Alphanumeric Press the Feature button FEAT to end the operation To register several directory names After entering a name Press the F2 S...

Page 289: ...8 9 0 HOLD 1X A D G J M P T W write character lower case 2X B E H K N Q U X 0 cancel character upper case 3X sp C F I L O R V Y 4X 1 2 3 4 5 6 S 8 Z 5X 7 9 Press the Feature button FEAT to end the operation To register several Text Messages After entering a text message Press the Text Message button TXT MSG Dial the next System Text Message Code Repeat the same procedure as above THROUGH DIALING A...

Page 290: ...NK ACCESS CONTROL Allows you to change the outside lines or line groups that extensions can access Operation This feature is performed by using the display and the Soft Function buttons To get to the Trunk Access Control prompts Press the ETC button one time and the display will show GNT SSC TAC MWC SPDR F1 F2 F3 F4 F5 F6 Press the F3 TAC button and the display will show Trunk Access Control Trunk...

Page 291: ...ton after you have entered a group number and the display will show Trunk Access Control Group Or Trunk 1 2 3 4 5 6 7 8 9 10 ALW ALW DNY ALW ALW DNY ALW DNY ALW ALW UP DOWN _ _ DISP F1 F2 F3 F4 F5 The first line of numbers represents the outside line and outside group numbers The second line represents the current status Pressing the F1 UP button displays the next 10 outside line and outside line ...

Page 292: ... F5 F6 To release an individual outside line from service Dial the outside line number and the display will show the current status TRUNK 1 Trunk idle Press the F3 RLS button to release an outside line from service Press the F2 CON button to put an outside line in service Press the END button To release an outside line group from service Press the F4 GRP button and the display will show Trunk Forc...

Page 293: ...5 The first line of numbers represents the outside line numbers The second line of numbers represents the current status Pressing the F1 UP button displays the next 10 outside line numbers Pressing the F2 DOWN button displays the previous 10 outside line numbers Pressing the F3 _ button moves the _ cursor to the left Pressing the F4 _ button moves the _ cursor to the right Pressing the F5 DISP but...

Page 294: ...ATTENDANT CONSOLE USER GUIDE 276 IWATSU ENTERPRISE CS ...

Page 295: ...Section 7 SIP Single Line Telephone User Guide ...

Page 296: ...SIP SINGLE LINE TELEPHONE USER GUIDE 278 IWATSU ENTERPRISE CS ...

Page 297: ...es by pressing and releasing the receiver button quickly followed by the dialing of a feature operation code Receiver Button Single Line Telephone SLT Session Initiation Protocol SIP Telephones SIP telephones have access to many of the ECS system features accessible from single line telephones using SLT access codes Each feature is noted where SIP and SLT features differentiate Note Due to the mul...

Page 298: ...or the dial tone Dial the desired phone number If you make a dialing mistake hang up and try again RECEIVING AN INCOMING CALL Operation When your phone rings Lift the receiver and you will be connected to the call MAKING AN INTERCOM CALL Operation Lift the receiver Wait for the dial tone Dial the desired extension number RECEIVING AN INTERCOM CALL Operation When your phone rings Lift the receiver ...

Page 299: ...quickly or press the Flash key Wait for the dial tone Dial the desired extension number Hang up or announce the call then hang up Polycom SIP Station Press the Transfer soft key Dial the desired extension number For blind transfer Press the Blind soft key and then hang up For screened transfer Press the Dial soft key dial the extension announce the call and then hang up If the call is not answered...

Page 300: ...se the receiver button quickly or press the Flash key or for Polycom press Hold Wait for the dial tone Dial the Call Park code Wait for a confirmation tone Hang up To pick up a call on Call Park at your extension Lift the receiver Dial the Call Park code and you will be connected to the call To pick up a call on Call Park from another extension Lift the receiver Dial the Call Park Pick Up code Dia...

Page 301: ...n an outside or intercom call if you receive a second call and do not want to hang up on the first call Place the first call on Hold or Call Park Hang up or press the receiver button Answer the second call To return to the first call Dial the Hold or Call Park code SIP Not Supported ...

Page 302: ...LL Allows you to call all attendants Operation Lift the receiver Wait for the dial tone Dial the assigned access code BUSY INTERCOM CALLBACK Operation When you make an intercom call and the extension is busy Do not hang up Press and release the receiver button quickly Wait for the dial tone Dial the Busy Intercom Callback code Wait for a confirmation tone Hang up To cancel Lift the receiver Wait f...

Page 303: ...l the Busy Number Callback code Wait for a confirmation tone Hang up and the ECS will call you back periodically to try calling again To change the callback interval Dial the desired interval time in minutes before you hang up When your phone rings Lift the receiver The number will automatically be dialed To cancel Lift the receiver Wait for the dial tone Dial the Cancel code Wait for a confirmati...

Page 304: ...icked up To cancel Lift the receiver Wait for the dial tone Dial the Cancel code Dial the Busy Outside Line code Wait for a confirmation tone Hang up SIP Not Supported CALL PARK SWAP Operation When you have a call on Call Park and are involved in a second call and wish to alternate between calls Press and release the receiver button quickly or press the Flash key or for Polycom press Hold Dial the...

Page 305: ...de Dial the extension number of the ringing phone INTERNAL GROUP CALL PICK UP Allows extensions to be grouped together This eliminates the need to dial the ringing extension number to answer the call Operation Lift the receiver Wait for the dial tone Dial the Internal Group Call Pick Up code EXTERNAL GROUP CALL PICK UP Answer a ringing Group Call Pick Up group call when you do not belong to that g...

Page 306: ...Press the transfer soft key Dial the extension When you hear busy ring back tone Press the transfer soft key To answer a Camp On call Hang up on the first call Answer the second call Or Place the first call on Hold or Call Park Hang up or press the receiver button Answer the second call SIP Not Supported CLEAR CALL Operation When you make an intercom call but the called extension cannot be reached...

Page 307: ...om SIP station Not supported MULTI LINE Up to 3 outside 1 inside parties Operation While speaking on an outside call Press and release the receiver button quickly or press the Flash key Dial the Exclusive Hold code Press and release the receiver button quickly or press the Flash key Dial the second outside party Wait for the second party to answer Press and release the receiver button Dial the Con...

Page 308: ... in the Multi line Conference Lift the receiver Wait for the dial tone Dial the Exclusive Hold code and you will be connected to the original conference call CONSULTATION HOLD Operation Press the Hold button Or While on an outside call press and release the receiver button quickly or press the Flash key DO NOT DISTURB Operation To turn on Lift the receiver Wait for the dial tone Dial the Do Not Di...

Page 309: ...er the Call Forward Code Enter the Call Type you wish to forward 1 All calls CO Intercom 2 CO calls only 3 Intercom calls only Enter the Flexible Call Forward Mode 1 All calls to another extension or hunt group 2 Busy No Answer calls to another extension or hunt group 3 No Answer calls to another extension or hunt group 4 All Calls forward to an external number using Personal Speed Dial Codes 90 9...

Page 310: ...move to a different extension you may change the forwarding destination from the extension you originally set to the extension which you are now using Operation Lift the receiver handset or press SPKR Enter the Call Forward Follow Me Code Enter the Call Type you wish to forward 1 All calls CO Intercom 2 CO calls only 3 Intercom calls only Enter the extension number of the originating forwarding st...

Page 311: ... code entry tone Dial a code Dial only if your code entry is variable in length GROUP PARK Operation To retrieve a call in Group Park Lift the receiver Wait for the dial tone Dial the Group Park code HOT LINE Operation If your telephone is programmed for use as a Hot Line Lift the receiver and you will automatically call the preprogrammed extension SIP Not Supported HOWLER TONE Operation Replace t...

Page 312: ...ft the receiver Wait for the dial tone Press the Redial button on the telephone Or Dial the Last Number Redial code if you have a Rotary Dial Telephone MASTER HUNT GROUPS Operation To call a Hunt Group Lift the receiver Wait for the dial tone Dial the Hunt Group access code ...

Page 313: ...al the Message code Wait for a confirmation tone Hang up To cancel a message If you want to cancel a message you left at another extension Lift the receiver Wait for the dial tone Dial the Cancel code Dial the Message code Dial the extension number Wait for a confirmation tone Hang up To answer messages When the message lamp on your phone is flashing Lift the receiver Wait for the dial tone Dial t...

Page 314: ...llows you to make an announcement either through the speakers in the Digital Telephones or an External Paging System Operation Lift the receiver Wait for the dial tone Dial the All Call code assigned by the system installer Wait for the Page tone Make an announcement Hang up GROUP CALL Internal Allows you to page through the speaker in a group of phones Operation Lift the receiver Wait for the dia...

Page 315: ...ang up MEET ME PAGE ANSWER Allows you to answer a page from any phone that is in the same Meet Me Page Answer group Lift the receiver Wait for the dial tone Dial the Meet Me Page Answer code and you will be connected to the extension that made the page PRE RINGING This programming option allows calls to Single Line Telephones to receive a short ring before the normal ring signaling begins This fea...

Page 316: ... None PROTECTED EXTENSION Operation None SHIFT CALL Operation When you make an intercom call but the called extension cannot be reached and you wish to call another extension Do not hang up Dial the last digit of the next desired extension number SIP Not Supported ...

Page 317: ...l the phone number Hang up Repeat the procedure to enter additional numbers To register Personal Speed Dial Numbers without an outside line group Lift the receiver Wait for the dial tone Dial the Speed Dial Registration code Dial the Personal Speed Dial code Wait for the dial tone Dial the phone number Hang up Repeat the procedure to enter additional numbers To register a pause When registering th...

Page 318: ...r ISDN BRI lines TO SPEED DIAL A NUMBER Operation If you have a Touch tone Phone Lift the receiver Wait for the dial tone Dial Dial the Speed Dial code The system will automatically dial the registered number If you have a Rotary Dial Phone Lift the receiver Wait for the dial tone Dial the Speed Dial Access code Dial the Speed Dial code The system will automatically dial the registered number ...

Page 319: ... Telephone that has a message goes off hook the Iwatsu Enterprise CS automatically sends an intermittent tone for 2 seconds before normal dial tone is heard This feature alerts you of messages Operation To determine if you have a message on a Single Line Telephone From the telephone s idle state go off hook If a message exists you will hear a stutter dial tone SIP Not Supported from the system The...

Page 320: ...r to Call Park code Dial the Extension Number Hang up Polycom SIP Station Press the Hold soft key Dial the Transfer to Call Park code Dial the Extension Number Hang up UNANSWERED INCOMING OUTSIDE LINE WARNING TONE Operation None UNIVERSAL NIGHT ANSWER Operation Lift the receiver Wait for the dial tone Dial the Universal Night Answer code and you will be connected to the incoming call VOICE MAIL ME...

Page 321: ...Section 8 Digital Doorphone User Guide ...

Page 322: ...DIGITAL DOORPHONE USER GUIDE 304 IWATSU ENTERPRISE CS ...

Page 323: ... place a call from a Digital Doorphone Press and release the button on the Digital Doorphone you will hear a ringing tone and the lamp on the button will change from red to green Wait for an answer Announce yourself To call a Digital Doorphone Lift the receiver Dial the assigned extension number Or Press the DSS button assigned for the desired Digital Doorphone Make an announcement DIGITAL DOORPHO...

Page 324: ...DIGITAL DOORPHONE USER GUIDE 306 IWATSU ENTERPRISE CS ...

Page 325: ...Section 9 Direct Inward System Access DISA User Guide ...

Page 326: ...DISA USER GUIDE 308 IWATSU ENTERPRISE CS ...

Page 327: ...tion Operation When the ECS answers the call the caller will hear either a message or a special DISA dial tone To interrupt the message Press and you will hear DISA dial tone To make an intercom or hunt group call Press and you will hear DISA dial tone Dial the desired extension number or hunt group access code To access to all DISA features Press and you will hear DISA dial tone Dial Dial the ass...

Page 328: ...ollowed by that extension s Station Restriction Password and you will have the same calling capabilities as that extension Wait for the intercom dial tone Enter the Call Forward Code Enter the Call Type you wish to forward 1 All calls CO Intercom 2 CO calls only 3 Intercom calls only Enter the Flexible Call Forward Mode 1 All calls to another extension or hunt group 2 Busy No Answer calls to anoth...

Page 329: ...r followed by that extension s Station Restriction Password and you will have the same calling capabilities as that extension Wait for the intercom dial tone Press Enter the Call Forward Code Enter the Call Type number you wish to cancel 1 All calls CO Intercom 2 CO calls only 3 Intercom calls only Wait for a confirmation tone Hang up ...

Page 330: ...DISA USER GUIDE 312 IWATSU ENTERPRISE CS ...

Page 331: ...Section 10 Hospitality Features User Guide ...

Page 332: ...HOSPITALITY FEATURES USER GUIDE 314 IWATSU ENTERPRISE CS ...

Page 333: ...nly systems that support Enhanced 911 Service Enhanced 911 Service ensures that when 911 is dialed from a system extension information that allows the PSAP to identify the caller s location in a building is sent to the PSAP along with the call Check with your system installer or Authorized Iwatsu Distributor to make sure your system is programmed for Enhanced 911 Service Operation From an outside ...

Page 334: ...g Control button MSG CTRL Dial the guest room extension number Press the Connect button CNCT to leave a message Wait for a confirmation tone Press the Speaker button SPKR To cancel Message Waiting Press the Speaker button SPKR Wait for the dial tone Press the Message Waiting Control button MSG CTRL Dial the guest room extension number Press the Release button RLS to cancel a message Wait for a con...

Page 335: ...CLEANED OCCUPIED OUT OF ROOM READY CLEANING CONFIRMED OCCUPIED OUT OF ROOM TO BE CLEANED OCCUPIED OUT OF ROOM CLEANED When the status of a guest room is changed from the OCCUPIED IN ROOM status category to another category the guest room phone will be restricted The maid may change the status of the guest room from TO BE CLEANED to CLEANED by dialing a code from the guest room phone The supervisor...

Page 336: ... flash no Occupied In Room Ready green yes Occupied In Room To Be Cleaned green red fast flash yes Occupied In Room Cleaned green red slow flash yes Occupied Out of Room Ready green slow flash no Occupied Out of Room To Be Cleaned green slow flash red fast flash no Occupied Out of Room Cleaned green slow flash red slow flash no To change the status of a guest room from the guest room FROM TO BE CL...

Page 337: ...from the Attendant Position Press the Speaker button SPKR Wait for the dial tone Press the Wake Up Call button WAKE Dial the guest room s extension number Wait for a confirmation tone Dial the wake up time in military time H H M M Wait for a confirmation tone Press the Speaker button SPKR To cancel a wake up time from the Attendant position Press the Speaker button SPKR Wait for the dial tone Pres...

Page 338: ...ake up call from a guest room Lift the receiver Wait for the dial tone Dial the Cancel code Dial the Wake Up Call code Wait for a confirmation tone Hang up WAKE UP CALL REPORT If your system is equipped with a printer you may have the status of Wake Up Call attempts printed as they occur An example of the print out is below DATE TIME TEL ANSWER 07 29 08 20 230 O The result of the call attempt is s...

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