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ITS Heat Pumps 

 

Domestic Heat Pump Product Manual 

 

 

 

 

 

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A MESSAGE FROM ITS  

 

Thank you for buying an ITS high performance heat pump. We would like to ensure you that you 
have  made  the  right  decision  in  selecting  our  heat  pump  and  would  like  to  wish  you  years  of 
water  heating  savings.  Please  be  sure  to  read  this  manual  to  familiarise  yourself  with  the 
technology  and  the  associated  operation  principles  of  it.  Keep  it  in  a  safe  place  for  future 
reference. 
 
Best regards, 

 

The ITS Team 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

PRECAUTIONS 

 

 

     

WARNING 

 

Failure to observe a caution/ warning 
may result in injury or damage to the 
equipment. 

 

     

WARNING 

 

All heat pumps are to be installed by 

an 

accredited 

ITS 

heat 

pump 

installer. Failure to use an accredited 
installed  may  result  in  the  warranty 
being made null and void. 

 

All servicing conducted on an ITS heat 

pump  must  be  carried  out  by  an 
accredited installer. 

 

As  a  precaution,  if  you  detect 

abnormalities such as a burning smell 
or  abnormal  noise,  switch  off  the 
power supply and call your dealer for 
assistance. 

 

Do  not  insert  fingers,  rods  or  other 

objects  into  the  air  inlet  or  outlet/ 
fan  covers.  When  the  fan  is  rotating 
at high speed, it may cause injury as 
well as damage the heat pump. 

 

Never  use  a  flammable  spray  such  as 

hair  spray,  lacquer  paint  near  the 
unit. It may cause a fire. 

 

Never  inspect  or  service  the  unit 

yourself. 

 

 
 

 

 

 

 

CAUTION 

 

 

 

 

Do  not  use  the  air  source  domestic 
water  heat  pump  for  any  other 
purpose. 

 

Before  cleaning  the  unit,  be  sure  to 
first  stop  the  operation  of  the  unit 
and  switch  off  the  power  isolating 
switch. 

 

In  order  to  avoid  injury,  do  not 
remove  the  front  cover,  lid  or  any 
other piece of the unit. 

 

Do  not  touch  the  heat  exchanger 
fins. It can be damaged and can also 
cause lacerations to your limbs. 

 

The  heat  pump  must  be  installed 
level either on the ground or on a set 
of brackets. Installing the unit on an 
uneven 

surface 

will 

result 

in 

excessive  vibration  and  possible 
damage to the unit. 

 

All  heat  pump  installations  must  be 
signed  off  by  a  qualified  electrician 
and a qualified plumber. 

 

The  heat  pump  can  heat  the  water 
up  to  60°C,  so  ensure  that  smaller 
children  have  supervision  when  they 
are  operating  the  taps  within  your 
home. 

 
 

 

 
 

Summary of Contents for ITS-11.8HD

Page 1: ......

Page 2: ...and call your dealer for assistance Do not insert fingers rods or other objects into the air inlet or outlet fan covers When the fan is rotating at high speed it may cause injury as well as damage th...

Page 3: ...is document without prior warning It is the user s responsibility to ensure that the appropriate issue of this document is being used ITS does not accept responsibility for loss or damage alleged to h...

Page 4: ...TEGRATION TECHNOLOGY 6 5 PERFORMANCE DATA 8 6 INSTALLATION SPACING 9 7 SYSTEM OPERATION 10 7 1 HEAT PUMP POWER ON 10 7 2 HEAT PUMP OPERATION LOGIC 11 7 3 ADJUSTING THE SET POINT TEMPERATURE 11 7 4 SET...

Page 5: ...T OPERATION AND AESTHETICALLY PLEASING ITS Heat pumps are design for low operating noise and can be installed anywhere around the house USES UP TO 75 LESS HOUSEHOLD ENERGY IN HEATING YOUR WATER Due to...

Page 6: ...latively high the efficiency is going to be at least 3 times that of an element heated water system Even in the colder climates like northern Europe heat pumps are extensively used in domestic applica...

Page 7: ...clearly be seen that when using the standard way of integrating the heat pump the temperature almost immediately starts to drop as water is being used Practically if for example the user was taking a...

Page 8: ...75 110 325 475 650 3 4 3 4 1 1 1 80 90 100 220 220 900 900 920 830 830 52 52 52 58 58 L 760 960 1110 670 670 W 260 360 470 660 660 H 620 600 690 960 960 L 830 980 1165 740 740 W 308 400 485 700 700 H...

Page 9: ...ovided with it or it can be mounted on a wall using the brackets available from ITS Solar The heat pump should be installed in places with sufficient space and good ventilation the warmer the better I...

Page 10: ...PUMP POWER ON When the power to the heat pump is switched on the controller will display the full screen for a few seconds This shows that all segments are working on the display and power is connecte...

Page 11: ...n pump After about 1 minute the compressor will start and the unit will start to generate heat The heat pump will first re circulate water through itself via the loading valve till the outlet water is...

Page 12: ...o adjust Press clock again to fix the hour on the timer to start the unit Do the same to set the Minute timer After TIMER ON is completed press clock to activate TIMER OFF setting 00 00 and OFF icon w...

Page 13: ...oil Temperature point to start defrosting 0 30 C 7 parameter 4 System Coil Temperature point to stop defrosting 2 30 C 13 C parameter 5 Defrosting cycle 1 12Min 8Min parameter 6 Heat Pump running cont...

Page 14: ...few minutes every day Doing this will prevent the pump from becoming stagnant Keep shrubs pruned back at least 50cm around all sides of the heat pump We can t re iterate it enough how important it is...

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