USER MANUAL
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EZF003C
EZF003C
®
Problem or Damaged Package? DO NOT RETURN TO STORE
Contact us on
www.iTouchless.com/contacts/
or call toll free 1-650-578-0578 for instructions.
ATTENTION:
TROUBLESHOOTING Q & A
PRODUCT WARRANTY
Q: I just installed the EZ Faucet and it’s ready to use, but the water keeps running and won’t stop.
A: The control valve inside the EZ Faucet may be too dry. Let water run for 3 minutes and then turn
the water off. After 20 minutes, press and hold the Reset button for 3 seconds to reset the EZ
Faucet (See Reset the EZ Faucet section). Turn the faucet handles to “on” position. The EZ
Faucet is ready for use. If it fails, repeat the steps to lubricate the control valve.
Q: Why isn’t the EZ Faucet working?
A: Always use 4 new AAA batteries with the same brand name (Alkaline batteries preferred). Ensure
that all 4 batteries have been inserted facing the correct direction (+ and -) as indicated in the
battery compartment. Also check and ensure the batteries are snapped firmly into place.
Q: I have attached the EZ Faucet unit to my faucet. However, when I turn on the tap, water is spraying
out at the connection. How do I fix this?
A: You may have a poor connection if you did not use the included black Rubber Washer (see No. 3 in
Quick Installation Guide section). Remove the unit and try inserting the Rubber Washer. Every
faucet is different, so you have to take some time to make the best adjustment for yours.
Tightening the Adaptor with the included “Hexnut” Wrench may also be needed.
Q: The EZ Faucet sensor is too sensitive. How do I adjust this?
A: You can adjust the detecting range of the sensor that activates the EZ Faucet. If your basin is shiny
or the plug is bright silver in color, the sensor will pick up movement off of these reflections.
Please see Program the Sensor Range section under “Operating Instructions”.
Q: I am unable to remove the current existing aerator from the faucet or I am unable to tighten the EZ
Faucet. What should I do?
A: If you are having difficulties removing the existing aerator, please first ensure that it actually can be
removed. Although this piece is removable in all standard faucets, there may be a few that
function differently. Also check if you are removing the aerator correctly (usually by turning
counter-clockwise). If the aerator is too tight, remove it by using the “Hexnut” Wrench, pliers or
vice grips. Wrap a cloth between the faucet and the tool; this will avoid harmful scratches for
which the manufacturer is not liable. To tighten the EZ Faucet, turn the EZ Faucet Hexnut Adaptor
clockwise by fingers first, and then firmly tightening it with the included “Hexnut” Wrench.
Q: I am experiencing intermittent fluctuations in water flow from my EZ Faucet; Any Suggestions?
A: Water flow fluctuations could be due to normal changes in water pressure at different times of the
day in so residential areas. Turn the faucet handles to the OFF position and let it stand for a few
minutes. The EZ Faucet will reset itself. You can also reduce water flow to the unit by adjusting
the faucet handles (see Setting Water Temperature and Flow Rate section). If EZ Faucet
continues to malfunction, remove and reinsert batteries to reset.
Q: I have a problem I cannot resolve.
A: Please call 1.650.578.0578 for customer service.
