K250 / SD250 Operating Manual
4.0
Trouble Shooting
If you have a problem with your thermal imager, refer to this checklist. Consult your dealer or
the ISG INFRASYS Service Centre if problem persists.
4.1
Power Source
Problem
Cause
Solution
Sect.
The power does not turn on or
the power LED will not light
Battery pack is exhausted
Replace or charge the battery
2.5
Battery pack is not correctly
attached
Attach the battery pack correctly
2.5
Battery contacts are not making
connection
Clean battery contacts of the
thermal imager and batteries
2.2
The thermal imager switches off
by itself
Battery pack is exhausted
Replace or charge the battery
2.5
The battery will not charge
Battery pack is not fully inserted
into charger
Insert the battery fully
2.5
Battery charging contacts are not
making connection
Clean charging contacts of the
batteries and charger
2.2
The transmitter icon is flashing
The battery power is becoming
too low to power the transmitter
Replace or charge the battery
2.5
4.2
Imaging
Problem
Cause
Solution
Sect.
The image is not appearing on
the screen or appears blurred
The lens window is dirty
Clean the lens window
2.2
An obstacle is obstructing the
thermal imager lens window
Remove the obstacle
2.2
The thermal imager will not
focus
The thermal imager lens window
is dirty
Clean the lens
2.2
An obstacle is obstructing the
thermal imager lens.
Remove the obstacle
2.2
The thermal imager produces a
clicking sound every 15 to 30
seconds
The thermal imager is refreshing
the image. This is normal.
No fault
-
The image frequently pauses for
a fraction of a second
The thermal imager is changing
mode upon experiencing
significant changes in scene
temperature. This is normal.
No fault
-
Cannot see the heat source
through the window, in the
water or through rubble
Thermal imagers cannot produce
images through infrared-opaque
materials such as glass or water
No fault
-
4.3
Functions
Problem
Cause
Solution
Sect.
The digital temperature
measurement does not seem to
represent the room temperature
The DTM only measures the
temperature of an object within
the scene at the centre of the
cross wire, and not the air
temperature
No fault
-
The thermal imager is
functioning but the buttons do
not function correctly or respond
very slowly
Most functions require pressing
and holding down the buttons to
prevent accidental activation
Perform the correct switching
operations
3.0
Cannot capture an image
The internal memory is full
Delete some images
3.10
© 2014, Infrared Systems Group Ltd.
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K01 POM 007A -67
