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Note that a poor selection of fuel will result in an inefficient burn in the appliance which can further cause:
• Low heat output
• Blackening of stove glass
• Dirty firebricks
• A rapid build up of tar and creosote in the chimney
To ensure a clean and efficient burn only seasoned or kiln dried firewood with a moisture content of less than 20%.
We recommend using ‘Ready to Burn’ fuel from an accredited Woodsure fuel supplier.
Trouble Shooting
Symptom
Possible Cause
Solution
Difficulty in reaching an efficient burn
Wet wood
Ensure fuel is under 20% moisture
content (use a moisture meter)
Poor control of the fire and over heating
High flue draft
Consult your installer who may
advise use of an anti downdraft
cowl
Excessive fuel use
Fuel too dry
Do not use constructional timber
or pallet wood.
Excess air into firebox
Ensure fuel is not too dry. Do
not use construction or building
timber. Ensure door seals are
not broken.
106Kg
Low heat output
Low flue draft
Consult a Hetas registered installer
to check your flue system
Smoke spillage into the room
Blocked flue
Open all doors and windows and
allow the fire to burn out. Consult
a stove installer or chimney sweep.
Strong smell into the room
Paint curing
For the first few burns the
appliance paint will be curing,
open all doors and windows to
ensure good ventilation
Wind noise from chimney
High draft
Consult your installer who may
advise use of an anti downdraft
cowl.
