33
The rice is too
hard and the rice
is too soft
●
The rice quantity was not mea-
sured correctly when the rice was
added to the measuring cup
●
Incorrect volume of water
●
Please measure using a level measuring cup.
（→
P13
）
●
When measuring for rice cooking, please use
the correct steps to measure the water volume.
（→
P16~18
）
●
When cooking rice without using the rice mea-
surement cooking mode, please match the same
scale with the inner pot.
（→
P13
）
●
When cooking rice in an Effi-
cient and fast cooking mode,
the rice may be hard
●
The inner lid and steam vent lid
are not installed correctly
●
The place for rice cooking is too
high in elevation
●
When the rice is hard, please perform rice cook-
ing or adjust the water volume according to the
normal Menu mode.
●
Please correctly install the inner pot and steam
vent lid.
●
If the position is higher, the rice cooking tem-
perature cannot rise, which will result in improper
rice cooking.
●
The incorrect Menu button for
cooking rice was pressed
●
Please select the correct menu according to the
rice quantity.
（→
P14
、
16
）
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Troubleshooting
Continued
Overcooked rice
●
Insufficient water volume
●
Insufficient rice rinsing, with
rice bran residue left
●
Please measure the water quantity correctly.
●
Please rinse rice properly to avoid rice bran resi-
due.
（→
P13
、
17
）
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Rice is sticking
to the pot
●
A small amount of rice is kept
warm for too long
●
Rice is too soft
●
Please avoid keeping a small amount of rice
warm for too long.
●
Soft rice is prone to stick to the pot. Please avoid
keeping the rice warm for long time and clean
the inner pot as soon as possible.
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Rice turns
yellow, and has
an abnormal
taste
●
Rice is placed in the inner pot
for too long
●
Cook rice using alkaline ionized
water, mineral water with high
granularity, etc.
●
Please do not keep rice in the inner pot for too
long. (The maximum holding time is 12 hours.
Please avoid keeping rice warm for over 12 hours.)
●
Please do not use alkaline ionized water, miner-
al water with high granularity, etc.
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●
The timer is set incorrectly
●
Please set the correct rice cooking time.
（→
P22
）
Rice cooking
failure
●
The power cable is discon-
nected or there is power failure
during rice cooking
●
If the power supply is cut off during rice cooking,
rice cooking cannot be completed.
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A white layer of
film appears
●
White Rice contains large
quantity of starch
●
The surface of Rinse Free rice may be stained with
starch. Please clean it gently before cooking rice.
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The rice is too
hard and the rice
is too soft
●
There is stuff between inner pot
and the main body (Over-toast-
ed materials, etc.)
●
Differences in the kinds, place
of origin and year of production
may lead to different tastes
●
Please clean the inside of the inner pot and the
main body.
（→
P30~32
）
●
Please select the Rice Kinds and Rice Taste to
adjust.
（→
P15
、
16
）
●
When cooking with New Rice, please choose
the New Rice mode.
（→
P14
、
16
）
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