IQCCTV IQR4D
– 4 Camera DVR
Appendix 1 – Frequently Asked Questions
1.
How do I recover a forgotten password?
Please contact a technician or the manufacturer if you have forgotten the password.
Please set a safe password that is easy to remember (don’t set simple passwords like
123456).
2.
There is no video output signal?
Please confirm that the video output port is connected to the VIDEO OUT, and ensure
that the BNC inputs, from the cameras, are connected properly at the back of the DVR.
Additionally ensure that the DVR is correctly for NTSC or PAL settings.
3.
The system cannot detect the hard drive?
If the system cannot detect the hard drive, please confirm that hard drive data cable is
connected properly to the power cable and the main motherboard. We recommend
re-plugging hard drive data cable again. Also ensure that correct power adaptor is DC12V
3A (the range is 3A--5A). Additionally Seagate branded hard drive are also recommended.
4.
What is the affect to equipment by DVR’s heat?
DVR will produce certain heat during its operation. Therefore please place the DVR in a
safe place with good ventilation, to ensure excess heat does not affect the DVR.
5.
How long can a 4-channel or 8-channel DVR record if 1000G hard drive is used?
Please refer to Appendix 2 ‘hard drive space calculation Table’.
6.
DVR’s remote controller does not work?
If the controller is pointing to the IR signal on the DVR’s front panel, but is still not
working, please check the batteries in the remote controller. If it is still not working
please check the status of the remote controller.
7.
The ‘manual recording’ and ‘stop recording’ button on the front panel and shortcut
menu does not work?
This function can only work when the DVR is not under a recording status. This will only
work when the DVR is setup as’ Timing Recording’ and is in a non-recording period.
8.
Is playback available while recording? Is multi-channel playback available?
Yes, the DVR can support playback while recording. 4-channel DVR can support 4
channels playback at the same time, 8-channel DVR can only support single channel
playback.
9.
E-mail alerting is not functioning?
Please follow the instructions carefully in particular whether there are any errors or
unnecessary spaces in the email details. Please check your mail server’s functionality if
SSL ordinary shutdown.
10.
Can’t find any recorded files when playing back?
Please check the hard drive is connected properly and whether system time is adjusted
set correctly. Try it several times, and test whether the hard drive is damaged if above
still appears.
11.
DVR does not control the PTZ after setup?
Ensure that the cables properly connected for both the PTZ camera and DVR. Secondly
ensure that the DVR and Camera have been set up with the correct details (i.e. Camera ID,
Protocol and Baud Rate)
