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I P W i r e l e s s B r o a d b a n d M o d e m U s e r G u i d e
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Appendix A – Troubleshooting Tips
Troubleshooting Tips
Please review these troubleshooting tips if you experience trouble with software
installation, user registration, finding a radio signal, or connecting to the Internet. You
may achieve a faster resolution to your trouble if you first consult and follow the tips
before calling your Service Provider for Technical Support.
Warning: Do not attempt to repair the IPWireless Broadband Modem yourself. Any
damage you may cause to the IPWireless Broadband Modem may create an unsafe
condition.
If your trouble is not listed in this section, call your Service Provider for Technical
Support. The technical support representative will ask for your name, your location, your
phone number, the serial number located on the back of the IPWireless Broadband
Modem, and any error messages that may have displayed. You may need to provide
your username and password if the problem is related to your service or your account
rather than the IPWireless Broadband Modem and its associated software.
Remember, your PC operating system must be compatible with the supported
operating systems: Windows 98 (Second Edition), Windows ME, Windows 2000
and Windows XP.
T
HE
P
OWER BUTTON IS ON BUT THE DISPLAY DOES NOT ILLUMINATE
1. If you are connected with the AC Adapter, check to see if you are using a
switched outlet. You may need to simply flip the switch. (If you are using the
modem away from an AC power source, you could have a dead battery.)
2. Plug the IPWireless Broadband Modem into another outlet to check the power.
3. Check for loose ends on the power cable. If the display still does not illuminate,
your IPWireless Broadband Modem may have been damaged. Contact your
Service Provider for Technical Support for assistance.
N
O
S
IGNAL
R
ING INDICATORS ARE ILLUMINATED ON THE
IPW
IRELESS
B
ROADBAND
M
ODEM DISPLAY
1. Following power up, allow about thirty seconds for the IPWireless Broadband
Modem to communicate with a local base station, at which point there should be
some indication of signal strength.
