User Guide
IPico™ WN400 Integrated Access Device
User Guide © 2001 Lucid Voice
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2. I cannot access my network across the WAN.
• Verify that the IP address you are trying to reach is accessible
across the LAN.
• Check your default gateway setting and verify it has the LAN IP
address of the IP
ico
.
• Verify that the subnets of the two LANs are not the same.
• Verify that the IP
ico
’s default gateway setting is set either to your
router’s LAN IP address or to the other IP
ico
’s WAN IP address.
Do this on both LANs.
3. I forgot the IP address of my IP
ico
device and now I cannot reach the
Web Manager.
• You will need to use COMmander to reset your IP address
configuration. Please refer to the section titled
IP Address
Configuration Using COMmander.
Q u a l i t y o f S e r v i c e ( Q o S )
1. Voice quality is poor.
• Check your Outbound Total CIR and Outbound Data CIR
settings. You should allow at least 13 Kbps on both IP
ico
devices
for each telephone call.
• If your WAN connection is a wireless link, make sure the link is
up and stable.
2. Data throughput seems to be too low.
• Check your Outbound Total CIR and Outbound Data CIR
settings on both IP
ico
devices. Please refer to the section entitled
Quality of Service Options
under
Initial and Subsequent
Configuration—Web Manager Configuration Tool
.
• If your WAN connection is a wireless link, make sure the link is
up and stable.
