iPECS Communicator for iOS
Installation and Operation Guide
Issue 1.2
21
Appendix B - Troubleshooting
1.
The call does not end using the End button
While on a call the End button does not terminate the call. If the connection to the iPECS host is lost during a
call due to loss of the wireless connection or other network problem, the End button will not terminate the call.
To terminate the call, select the Home button, when restart Communicator.
2.
While on the phone there is a high level of echo
In certain network situations where delay is high or when using the speakerphone, echo can become excessive.
In this case, try modifying the Echo cancellation settings of the client. Use of a headset may be helpful when
the cause of the Echo is the speakerphone or Smartphone.
3.
The iPECS host does not respond when the VM is called
Calls to the VM employ DTMF to signal the user authorization code and other information to the VM. The
DTMF Type configured for the client must match the configuration in the iPECS Host.
4.
Phone shows green registration icon but cannot place or receive
When the WiFi Access point or
iPECS Communicator
configuration change after registration or if a call ends
due to a network failure, the
iPECS Communicator
may no longer be in communication with the iPECS host.
In this case, the registration icon may indicate registered for the duration of the register timer, usually 1-hour.
To correct the problem, unregister and register the client again.
5.
Call loses audio during a call
Audio may drop due to network issues.
