User Guide: Technical Reference A
PPENDIX C IMPORTANT INFORMATION ABOUT YOUR SYSTEM
PRELIMINARY
Customer Support (202) 333-7031
C-2
If any
ioWave
product is found to be defective while still under warranty,
ioWave
will, at
ioWave
’s option,
repair or replace the defective product with another
ioWave
product at its own expense, or provide a
refund of the purchase price.
ioWave
is not responsible for costs of labor or any other costs incurred by
the customer’s own employees or contractors in identifying the problem or replacing the defective product.
This warranty shall automatically terminate and
ioWave
will not be responsible, if the product is used in
other than its normal and customary manner, and/or has been subject to neglect, misuse, accident,
damage, abuse, improper or unauthorized assembly, disassembly or alteration.
ioWave
will not be
responsible under this warranty and agreement if the defect results from the use or existence of non-
ioWave
equipment, software or hardware. Repair at
ioWave
’s option may include the replacement of
parts or equipment and all replaced parts or equipment shall become the property of
ioWave
. The above
constitutes the customer’s sole and exclusive remedy in the event of breach of warranty.
In the event of a defect during the warranty period, Buyer must return item, freight pre-paid, to the
ioWave
repair facility for repair or replacement. Proper authorization from
ioWave
to return products under this
warranty must be obtained prior to shipping.
ioWave will only accept returned goods with the proper
returned material authorization number (RMA).
All products will be returned to the customer after repair or
replacement by method of delivery of
ioWave
’s choice within the continental United States of America.
ioWave
shall be responsible for return freight charges only on repaired and replaced products found to be
defective under this warranty. If the customer desires a different method of delivery than that chosen by
ioWave
, or if the return location is beyond continental USA borders, then
ioWave
is not responsible for
cost of return shipment.
This warranty shall extend only to the original purchaser of the products and is non-transferable to a third
party. This warranty shall not cover any consequences or damages caused by Act of God and events of
Force Majeure,
including, but not limited to, third-party equipment, fire, flood, explosion, and war. Except
as stated herein,
ioWave
makes no other warranties for the products, and the foregoing warranties are in
lieu of all other warranties, express, implied or statutory, including but not limited to any implied warranties
or merchantability or fitness for a particular purpose, or of any other warranty obligation.
