6-2 Product Care and Customer Support
958991
IOtech 652u and 655u User’s Manual
ReadMe Files and
the Install CD-ROM
The Install CD-ROM includes ReadMe Files. These files often contain late-breaking information that may not
appear in the user documentation. During installation you should review the ReadMe files when prompted to by the
program.
The Install CD-ROM includes:
Windows drivers
eZ-Anlayst*
eZ-TOMAS*
eZ-Balance*
eZ-NDT*
Daq Configuration Control Panel Applet
User documentation in Adobe® PDF format
30-day trial codes for the eZ-software packages
*Requires an authorization code for installation. Authorization codes are supplied with the purchase of the
associated software. Note that the CD does include 30-day trial codes.
Customer Support
If you need to report problems or request product support . . .
Note
: Please do not return any equipment to the factory unless it has an RMA number (Return Merchandise
Authorization number). RMA numbers are issued by the factory.
To report problems or request support, contact our Applications Department. Contact information follows shortly.
When you contact us, please have the following information available, as applicable:
Hardware model numbers and software version numbers.
Operating system, type of computer, and device information in the Windows control panel, such as
interrupts and address settings for our hardware and others.
Results of tests, such as the Daq Configuration control panel.
Hardware setup and software configuration.
Information on input signals, including voltage ranges, signal impedance ranges, noise content, and
common mode voltages.
The name of a contact person from your company who can discuss the problems encountered.
Instructions for return shipping.
All troubleshooting notes and comments on tests performed, and all problem-related conditions.
Note
: Before calling for assistance, take a few minutes to read all parts of the manual that may be relevant to the
problem. Also, please review the troubleshooting material.
You can reach IOtech by one of the following means:
Phone:
(440) 439-4091
Fax:
(440) 439-4093
E-mail Product Information/Sales:
E-mail Technical Support/Applications Department:
Internet:
www.iotech.com
Mail:
IOtech
25971 Cannon Road
Cleveland, Ohio 44146-1833
All equipment returned to the manufacturer must have an RMA (Return Material Authorization) number. You can
obtain an RMA number from our Applications Department. When returning the equipment, use the original shipping
container (or equivalent) to prevent damage. Put the RMA number on your shipping label to ensure that your
shipment will be handled properly. After receiving your equipment, we will fax a confirmation form that
summarizes the charges (if applicable) and expected return date.
