SIGLINK
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TEMP HUM DG1002 Quick Start Guide
Version 1.0
Page 5 of 6
6.2
I have the Sigfox connectivity, device is powered, bu
t I don’t see any data
on the portal/platform.
It can have several reasons. To find the problem, follow the next steps:
1.
Check if your location has a Sigfox signal coverage on:
https://www.sigfox.com/en/coverage
2.
Take the device outside and keep it in a vertical position (to increase a chance of having a good
signal).
3.
Open the device, remove the battery and after 10 seconds place the battery back.
4.
If the battery is in place, the red LED should be flashing. If not, the
device is faulty, or the
battery is discharged.
5.
Keep the device outside in a vertical position until the red LED stops flashing (takes up to 3
minutes).
6.
Go to the portal/platform again, refresh the page and check if any data has come through.
7.
If there is no data,
check with your portal/platform provider
if your device has a Sigfox
connectivity activated and the platform/portal is ready to receive the data.
8.
If you are sure there is no problem with the platform/portal or the Sigfox connectivity, the
problem is most likely related to a
low Sigfox signal
in your area. Try to move the device to a
location with better signal coverage or contact our support team.
