13
Troubleshooting
Enabling eTrust
The StorCenter Pro ships with a full version of Computer Associates eTrust Antivirus software preinstalled; however, the
software is disabled by default. As with other third-party applications, enabling eTrust may degrade system performance.
To enable the eTrust software:
1. Log into the StorCenter Pro as an administrator using Terminal Services.
2. Right-click on the eTrust icon
in the Task Bar.
3. Select either the
Monitor Outgoing Files Only
or
Monitor Outgoing and Incoming Files
.
NOTE!
See the eTrust Help System for more information on configuring eTrust.
Updating the StorCenter Pro
Iomega does
NOT
recommend the installation of Microsoft Service Packs on the StorCenter Pro. Installing Service Packs
may impact the performance of the StorCenter Pro and may prevent the StorCenter Pro from starting up.
We recommend that each Critical Update and Security Patch be evaluated on a case-by-case basis as needed for your
network environment. These updates and patches are tested by Microsoft and should be supported by the StorCenter Pro.
Iomega strongly recommends that you
back up your data
and shut down any running applications on your StorCenter
Pro before performing any software installation or update. Iomega also recommends loading any required files to
the StorCenter Pro and installing through Terminal Services. Please see the Microsoft Updates website for additional
information and recommendations on installing updates.
Iomega will test and provide any necessary patches and updates to our customers on a periodic basis. Please check the
Iomega website for a list of current updates.
The Power remains amber for more than 10 minutes
After powering on the StorCenter Pro, the power LED will glow amber as the unit starts up. The unit has finished booting
when the green LED light is solid. If the amber LED remains lit
and
the Drive Activity LED is off for an extended period of
time (over 10 minutes), the StorCenter Pro unit is not booting up properly.
Please visit
www.iomega.com
for further help with this issue.
CAUTION!
Do not perform any troubleshooting or make any modifications to the StorCenter Pro unit before contacting us
for support.
Iomega Discovery Tool Pro does not find the StorCenter Pro
1. Make sure the Power LED has turned green.
2. Make sure the StorCenter Pro is on the same subnet or network segment as the computer running the Discovery
Tool. If you are unsure, contact your network administrator.
3. Log in using Terminal Services (see instructions below).
4. See the user’s manual included on the Solutions CD for more Troubleshooting steps.
I cannot access the StorCenter Pro Server Administration Tool
1. Log in to the StorCenter Pro unit using the IP address of the StorCenter Pro.
In the address bar of the browser, remove the StorCenter Pro server name and replace it with the IP address for the
StorCenter Pro.
2. Log in using Terminal Services (see instructions below).
3. See the user’s manual included on the Solutions CD for more Troubleshooting steps.
Using Terminal Services
Microsoft Terminal Services allows you to log onto and configure the StorCenter Pro. The web-based administration tool
only allows you to configure a limited set of the StorCenter Pro settings. Terminal Services allows the ability to change
the full set of StorCenter Pro settings. There are two ways to use Terminal Services:
