56K Internal PCI Modem
User’s Guide
Page 28
How do I re-install my modem in Windows 95/98 if it is not configured properly?
Follow these steps:
1. Click on the Start button > Settings > Control Panel and Double click on the
System icon.
2. Select the Device Manager and click on the plus sign next to the modem
category.
3. Highlight or select the modem.
4. Click on the “
Remove
” button.
5. Close all of your programs and Restart Windows.
6. Windows will prompt you for the modem drivers once it has re-started.
I tried to dial and I get no dial tone. How do I fix this?
There are several reasons why your modem might not get a dial tone. Check some of
them:
1. Make sure the modem is connected to a working telephone line that can receive
and send calls.
2. Make sure your telephone line is plugged into the “LINE” jack and your
(optional) telephone is plugged into the “PHONE” jack.
3. Make sure the modem is install properly, is using the right drivers and that it
has no resource conflicts with other devices.
4. Make sure the modem acknowledges any special numbers or characters to
access an outside line (e.g. 9).
5. You have too many devices on the line. Try unplugging other phone devices
connected to your phone line.
6. Your Digital or PBX does not support modems. Your PBX system must be
equipped with standard analog lines for your modem. Try adding an
X
to the end
of your initialization string.
7. The modem uses the inside two wires on the phone cable. If you have a multi-
line phone system, your modem will not get the dial tone signal over the outside
two wires.
8. If you have a voicemail system that gives you a stuttering dial tone to indicate
new messages, then the modem should be set to ignore dial tone. Include
several commas before the phone number to help the modem dial properly.
9. Your modem may have suffered damage from a recent power surge or an
electrical storm. Contact Technical Support.
