Chapter 5
Troubleshooting
The
Troubleshooting
chapter provides guidance and advice for
resolving basic usability problems that may arise during normal
operation. Advanced issues and service require help from trained
technicians. Contact Ioline Customer Service for guidance in resolv-
ing issues not covered below.
General Troubleshooting
If the machine is not working correctly the problem could arise from
the computer, the cable, the design software or the machine.
Changes to the computer operating system or installation of new
peripherals or software might cause conflicts. If the computer or the
design software are causing a problem, consult your computer and/
or software manuals, or call your manufacturer or dealer.
If the problem is with the machine, begin by making sure power is
on and that the communication cable between the machine is con-
nected correctly. Consult the information later in this chapter for
more detailed troubleshooting techniques.
Motif Quality
Good motif quality is dependent upon a number of different factors.
The type of materials, environmental conditions, and operator habits
are only a few of the variables that can affect the finished product. It
is important that the
CrystalPress
is loaded and maintained accord-
ing to the guidelines in the
Operation
and
Routine Maintenance
chap-
ters and that testing is used to find good settings for the job.
Specific factors that may affect the quality and life of motifs:
Rhinestone and crystal quality.
This includes how clean the stones
are, consistency of stone dimensions, and how well the adhesive
bonds to materials. High variation in cleanliness and size makes the
stones work poorly with the
CrystalPress
(and other automated so-
lutions). Poor adhesive makes weak bonds to the material which can
result in short product life and unhappy customers.
Design size and complexity
. There are limits to how well crystals
can represent design intent. Mixing too many stone sizes, putting
stones very close together, and large motifs can make transferring
the stones to the material unreliable. Heating evenly with the press
is very difficult when designs are too complex. This leads to poor
bonding and short product life.
Inconsistent methods or incomplete testing
. Failing to test stones
and materials with the heat press before a production job leads to
surprises. Make sure to try embellishing the garment or accessory
with the desired stones on the heat press to ensure good adhesive
bonds and to verify settings. Make adjustments to increase quality
before committing to multiple copies during production.
