Intuicom Communicator
TM
User Manual
Revision A © 2001 Intuicom, Inc.
57
September 2001
20 Troubleshooting
"I am using A Communicator to communicate between two PCs. I am using pcANYWHERE,
which is set to direct connection. Both pcANYWHERE and the modem are set to 115.2 KBaud,
yet throughput is considerably lower."
The communication link between two computers may be slowed considerably by the UART used
in the serial port of one or both computers. If you suspect that the serial port on the computer
will not support high-speed communications, then try reducing the baud rate for that end of the
connection (both on the computer and the Transceiver) to see if throughput improves.
"I have two transceivers, one configured as a master and the other as a slave. When they are
plugged in, the LEDs indicate they are receiving power, and yet they will not connect. Why
not?"
There are several reasons why this may occur:
•
The Transceivers are running at full power and are too close to each other. If the
Transceivers are within 5-10 feet of each other and will not link try either reducing the
RF power to 1 on each or moving one unit to another room. (This problem occurred on
the initial generation of product with the 555 serial number prefix. It has been addressed
in transceivers with serial numbers 556 and higher.)
•
The Transceivers are not in each other's Call Books.
•
The number of the slave is in the master's Call Book, but the master's menu is not set to
call that number.
•
There are several phone numbers in the Call Book, the master is set to Call All, and is
connecting with another transceiver in the list first.
•
The master is set to Call All and the phone number of the Transceiver with which you are
trying to communicate is preceded by a setting of 000-0000.
"I am able to link to a remote unit within line of sight when the Transceiver I have is outside.
However, as soon as I walk inside with it I lose the link, even if I place the Transceiver by the
window which faces the remote unit."
Many modern buildings use energy efficient glass which wreaks havoc on RF signals. This glass
contains a metal film which is very effective in blocking all radio waves. If your situation is as
described above the preferable solution is to install an antenna outdoors.
"I have several transceivers set up to communicate with each other in a point-to-multipoint
mode, yet they are not establishing contact.”