RAD-Star User’s Guide
19
© 2015-2016 Intrepid Control Systems, Inc.
Version 1.2 - June 1, 2016
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Verify that the software sending the transmissions on the PC is using the correct
hardware address for the device in question. If you are using a switch and enter the
wrong address, the switch will not forward the frame, and you will see no activity.
If you are unable to resolve the issue, please contact Intrepid using the information below.
Difficulty Removing BroadR-Reach Cable from Mini50 Jack
Mini50 connectors can be troublesome to use for those not familiar with them. Be sure to press
all the way down on the small tab in the middle of the cable connector before attempting to pull
it out of the jack. Do not pull the plug out by the wires or you may damage the cable.
10 Support
If you have a problem you cannot resolve on your own, feel free to contact ICS for assistance
at one of our offices.
United States Headquarters
Our primary support personnel can be reached at our American headquarters in the Detroit
area, using the following contact information:
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Phone:
(800) 859-6265 or (586) 731-7950, extension 1.
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Fax:
(586) 731-2274.
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Email:
Intrepid’s normal support hours are from 8 am to 5 pm, Monday to Friday, United States
Eastern time. If you require assistance outside standard business hours, feel free to contact us
and a member of our support team will get back to you as soon as possible.
European Union Office
For support in the EU, please contact Intrepid’s Germany office:
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Phone:
+49 721 6633703 -4.
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Fax:
+49 721 6633703 -9.
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Email:
Japan Office
Intrepid’s office in Yokohama can be reached as follows:
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Phone:
+81-(0)45- 263-9294.
