EN-V233
– 5005 – AA Installation and use of built-in Visio call panel EEN-PIVIV3
Page 10 / 12
diagnosis in the event of a fault
What is the fault?
What is causing the
fault?
How to fix the fault!
Message on the display:
«
Communication
error
»
Incorrect cabling on the
D+ and/or D- terminals
- Check cabling between the 3G
unit, the call panel and the
central unit: D+ and or D-.
- The display should show the
welcome message.
Keys and display
not backlit
- Incorrect cabling on the
+ and/or - terminals
- Equipment fault
- Check cabling on the + and/or -
terminals
- Contact our technical support
department
Keys
backlit
but not
display (or the reverse)
Contact our technical support department
The
LCD
screen does not
come on
Incorrect cabling on the +
and/or - terminals
Check cabling between the
central unit and the call panel: + /
-
When swiping a badge, the
green LED on the reader
lights up but the
door does
not open
.
- Relay on the central unit
not working.
- Cable to the door
- Check if relay sticks
- Check cabling between the
central unit and the door
If the
call panel
says "Call
in progress" but the
resident cannot hear the
visitor
Incorrect cabling on the
A+ and/or A- terminals
Check A+ / A- cabling
The
call panel
says
"Unable to call" with no dial
tone
Telephone network not
available
Check cabling to the GSM unit
and LED levels
The resident
cannot see
the
visitor on his/her
telephone
- Incorrect V+ / V- cabling
- Call panel not a Visio
panel
- The unit is not a 3G unit
- The telephone does not
support video
- Check V+ / V- cabling
- Install an EEN-PICVIV1 call panel
instead of an EEN-PIC
- Install a 3G unit instead of a GSM
one.
Contact our technical support department (+33 (0)251 655 529)
