299
NLA
S AVE THESE INSTRUCTIONS
(299NL) SPA (JET + BUBBLE) ENGLISH 7.5” X 10.3” PANTONE 295U 08/07/2018
English
Page 25
TROUBLESHOOTING
PROBLEM
CAUSE
SOLUTION
NO DISPLAY/SPA
CONTROL UNIT
DOES NOT WORK
• Spa is unplugged or off.
• Control panel cable plug loose.
• Power failure.
• RCD tripped.
• RCD broken.
• Ensure the spa is plugged and switched on.
• Ensure the control panel cable plug is fi rmly
attached to the control base receptacle.
• Check power source.
• Reset the RCD.
• Contact Intex Service Center.
HOUSEHOLD
CIRCUIT BREAKER
TRIPPED
• Circuit breaker under rated.
• Overloaded circuit breaker.
• An electrical fault in the line.
• Ensure correct circuit breaker rating.
• Provide a dedicated circuit breaker feeding the
spa electrical outlet only.
• Contact a qualify electrician to correct the
electrical
fault.
NOT HEATING
PROPERLY
• Temperature set too low.
• Dirty fi lter cartridge.
• Water temperature decreasing during
heater STANDBY mode.
• Heating element failed.
• Increase the temperature and attach the spa
cover.
• Clean or replace the fi lter cartridge in time.
• If heater is in STANDBY mode, press the fl ame
button twice to heat up the water to the set
temperature.
• Contact Intex Service Center.
JET FUNCTION
DOES NOT WORK
• Jet pump is too hot.
• Turn off and unplug the spa. Let it cool down and
restart all over again.
• If problem persists contact Intex Service Center.
JETS OUTPUT ARE
WEAK
• Low water level.
• Obstruction in the suction inlet inside
the
tub.
• Jet nozzles clogged or dirty.
• Jet nozzles plumbing pipes damaged.
• Add water between MIN and MAX level.
• Ensure suction inlet is not covered or blocked.
• Clean any dirt inside the jet nozzles.
• Contact Intex Service Center.
JET AIR CONTROL
KNOB NOT
WORKING
• Jet nozzles clogged or dirty.
• Jet airfl ow plumbing inside the spa tub
damaged.
• Clean any dirt inside the jet nozzles.
• Contact Intex Service Center.
FILTRATION PUMP
NOT WORKING
• Dirty fi lter cartridge.
• Filtration inlet and/or outlet clogged.
• Filter pump motor failed.
• Clean or replace the fi lter cartridge in time.
• Check and clean fi ltration inlet and outlet
regularly.
• Contact Intex Service Center.
WATER NOT CLEAN • Cartridge assembly not properly
attached.
• Insuffi cient fi ltering time.
• Dirty fi lter cartridge.
• Improper water maintenance.
• Filtration inlet and outlet clogged.
• Ensure the cartridge assembly is properly
attached.
• Increase fi ltration time.
• Clean or replace the fi lter cartridge in time.
• Keep the spa water properly sanitized. Refer to
the chemical manufacturer’s instructions.
• Check and clean fi ltration inlet and outlet
regularly.
PUMP
CONNECTORS ARE
NOT LEVEL
WITH THE SPA
CONNECTORS
• One characteristic of PVC is that
it changes shape, which is normal.
• Elevate the pump with wood or another type of
insulated material to bring the pump’s connectors
level with the spa’s connectors.
