TROUBLESHOOTING
34
Error Conditions
In addition there are certain conditions which may result as a communication
issue between the Charging Device and Remote Display. These will be displayed
in the form of a System Error on the Remote Display in one of four ways, details
as follows:
SYS 1
– In the event an input error is made when
configuring the Charging Device (set-up) or if two Charging
Devices are connected and the user attempts to program
both simultaneously, a sequence error is detected and the
Remote Display will indicate
SEQ ERR
.
SYS 2
– If only one Charging Device is connected and the
button is pressed (to toggle between Charging Devices)
a connectivity error is detected and the Remote Display will
indicate
NO DEVICE
. See note
1
.
SYS 3
– If there is a data exchange issue between the
Charging Device and the Remote Display, a damaged Data
Cable for
example, a communications error is detected and
the Remote Display will indicate
COMM
ERR
. See note
1
&
2
.
SYS 4
– In the event there is a transmission issue during the
configuration procedure and the Charging Device cannot be
programmed a corruption error is detected
and the Remote Display will indicate
SEND ERR
.
A transmission error is often caused by a fault with the Data
Cable or the connections. See note
2
.
AB
1.
Please note that this error may also display when the Charging Device is in
the process of changing states/cycles at the precise moment the button is
pressed. Simply waiting a few seconds and trying the button again should result
in a successful reading.
2.
If SYS 3 or 4 errors persist it is most likely the result of an issue with the Data
Cable. Disconnect and inspect both the Charging Device and Remote Display
plugs and sockets. Check there are no bent or broken pins in the Charging
Device socket. Check there are no broken wires at the Remote Display end.
If the above checks are confirmed as OK please contact your vendor for further
assistance.
