Problems and Possible Solutions
74
Interphase Corporation
Remote station
failed to connect
to the RAS Server
If you do not know how to check the following items,
see
1.
Use the
Event Viewer
from Windows NT
Administrative Tools
to see if the Remote Access
Service is successfully initialized.
2.
Make sure at least one ISDN RAS port is allowed to
accept incoming calls.
3.
Use
Remote Access Admin
from Windows NT
Administrative Tools
to see if ISDN RAS
incoming ports are active.
4.
Make sure your system administrator has given the
remote user right to connect.
5.
Check that the protocol(s) used by the remote user
(IP, IPX/SPX, or NetBEUI) are configured in the
RAS server.
6.
Use SynWatch to see if an ISDN connection
problem exists. (Does SynWatch see the ISDN call
in progress? Is this call accepted by the remote
system?)
7.
Use SynWatch to see if a PPP negotiation problem
exists. Check the remote user ID and password.
Multilink is not
enabled in the
RAS phonebook
entry properties
Select the
Enable Multilink
option in the RAS
Network
Configuration. (See
Multilink
connection does
not connect all
ISDN channels
required
1.
Make sure that your ISDN subscription and the
remote ISDN subscription offer as many B channels
as the multilink requires.
2.
Make sure that the number of free ISDN channels is
sufficient for this multilink call. (Check both sides
of the connection).
Problem
Possible Solution(s)
Summary of Contents for iSPAN 5535 PRI
Page 16: ...vi Interphase Corporation ...
Page 70: ...Removing the Drivers 50 Interphase Corporation ...
Page 82: ...Setting Up ISDN PRI Port Properties 62 Interphase Corporation ...
Page 86: ...Determining RAS Support Parameters 66 Interphase Corporation ...
Page 96: ...Problems and Possible Solutions 76 Interphase Corporation ...
Page 120: ...Routing and Remote Access Service 100 Interphase Corporation ...
Page 128: ...Setting Port and Clock Modes 108 Interphase Corporation ...
Page 134: ...Interpreting LineStatus Indicators 114 Interphase Corporation ...
Page 162: ...Glossary 142 Interphase Corporation ...
Page 167: ...iSPAN PRI PCI ISDN Users Guide 147 B channels 84 D channel 82 layer 1 alarms 85 ...
Page 168: ...148 Interphase Corporation ...