Internet Security Systems RealSecure, User Manual, Page: 8 / 126

Preface
viii
Getting Technical Support
Introduction ISS provides technical support through its Web site and by email or telephone.
The ISS Web site The Internet Security Systems (ISS) Resource Center Web site (
http://www.iss.net/
support/
) provides direct access to much of the information you need. You can find
frequently asked questions (FAQs), white papers, online documentation, current versions
listings, detailed product literature, and the Technical Support Knowledgebase (
http://
www.iss.net/support/knowledgebase/
).
Hours of support The following table provides hours for Technical Support at the Americas and other
locations:
Contact information The following table provides email addresses and telephone numbers for technical
support requests:
Location Hours
Americas 24 hours a day
All other locations Monday through Friday, 9:00 A.M. to 6:00 P.M. during
their local time, excluding ISS published holidays
Note: If your local support office is located outside the
Americas, you may call or email the Americas office for
help during off-hours.
Table 3: Hours for technical support
Regional Office Email Address Telephone Number
North America and
Latin America
support@iss.net
(1) (888) 447-4861 (toll
free)
(1) (404) 236-2700
Europe, Middle
East, and Africa
support@iss.net
(44) (118) 959-3900
Asia-Pacific and
Philippines
asia-
support@iss.net
(63) (2) 886-6014
Japan
support@isskk.co.jp
Domestic: (81) (3) 5740-
4065
Overseas (APAC): (81) (3)
5740-4066
Table 4: Contact information for technical support