
SECTION 1
Introduction
1-4 Norand
R
Management Information Bases Reference Manual
Customer Support
Customer Support Center
The Intermec Customer Support Center (technical support) telephone number is
800Ć755Ć5505 (U.S.A. or Canada) or 425Ć356Ć1799. The facsimile number is
425Ć356Ć1688. Email is
.
If you email or fax a problem or question include the following information in
your message: your name, your company name and address, phone number and
email to respond to, and specific problem description or question.
Web Site
The Customer Support File Libraries, including Hot Tips and Product Awareness
Bulletins, are available via the Intermec Product Support page at this URL:
http://norbbs.norand.com/index.htm
. New users can sign up for a new account
on this page.
PDF versions of Intermec manuals can be found at this URL:
http://corp.interĆ
mec.com/manuals/english.htm.
Bulletin Board Service
The Customer Support Bulletin Board (BBS), by Intermec Technologies CorporaĆ
tion, has software and documentation:
"
Phone number:
319Ć369Ć3515 (14.4 Kbps modem)
319Ć369Ć3516 (28.8 Kbps modem)
"
Protocol:
Full duplex, ANSI or ANSIĆBBS; 300 to 28,800 bps; v.32bis; 8
bits, no parity, 1 stop bit.
For highĆspeed modems, disable XON/XOFF and
enable RTS/CTS.
This is the same location available via the web site. If your web access uses
highĆspeed phone lines, the web interface provides a faster response.