Intermec PW50 User Manual Download Page 1

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PW50

Workboard Printer

User Guide

Summary of Contents for PW50

Page 1: ...PW50 Workboard Printer User Guide ...

Page 2: ...to change without prior notice and do not represent a commitment on the part of Intermec Technologies Corporation 2008 2013 by Intermec Technologies Corporation All rights reserved The word Intermec the Intermec logo Norand ArciTech Beverage Routebook CrossBar dcBrowser Duratherm EasyADC EasyCoder EasySet Fingerprint i gistics INCA under license Intellitag Intellitag Gen2 JANUS LabelShop MobileLAN...

Page 3: ...a warning to the procedure to upgrade firmware Updated media specifications in Appendix A 005 6 2012 Added information about the Lexan Cover an adhesive fanfold media cover 004 12 2011 Added information for the CN70 and CN70e mobile computers 003 5 2011 Added information on the testfeed and testprint functions cleaning pen and cleaning swab accessories and default error conditions 002 7 2009 Added...

Page 4: ...iv PW50 Workboard Printer User Guide ...

Page 5: ... Using the PW50 Workboard Printer 1 Learning About the PW50 Workboard Printer 2 What s New 2 Identifying the Parts of the Printer 3 Understanding the Ports and Optional Card Reader 4 Understanding the Control Panel 5 Understanding the Printer Sounds 6 Using the Batteries 6 Installing the Battery 7 Charging the Batteries 8 Extending Battery Life 9 Loading Media 9 Printing a Testprint 12 Inserting a...

Page 6: ...g Ready Mode 23 Understanding Pause Mode 23 Understanding Error Mode 23 Understanding Test Mode 24 Using Test Mode 24 Using Extended Test Mode 25 Understanding Upgrade Mode 26 3 Troubleshooting and Maintaining the PW50 27 Troubleshooting the PW50 28 Contacting Product Support 28 Understanding Error Messages 29 Troubleshooting Printer Problems and Finding Solutions 29 Troubleshooting Communication ...

Page 7: ...e safety warnings and cautions This section explains how to identify and understand warnings cautions and notes that are in this document A warning alerts you of an operating procedure practice condition or statement that must be strictly observed to avoid death or serious injury to the persons working on the equipment A caution alerts you to an operating procedure practice condition or statement ...

Page 8: ...cific region and application Carefully read the warning text on the envelope before using a cleaning card Do not spray the printer with water If you are using a hose to clean the premises in an industrial environment remove the printer or protect it carefully from spray and moisture You must implement both hardware and software safety precautions to prevent the possibility of undefined system stat...

Page 9: ...com to download our current manuals in PDF Visit the Intermec technical knowledge base Knowledge Central at www intermec com and click Support Knowledge Central to review technical information or to request technical support for your Intermec product Send Feedback Your feedback is crucial to the continual improvement of our documentation To provide feedback about this manual please contact the Int...

Page 10: ...network and general networking terms such as IP address Related Documents The Intermec website at www intermec com contains our documents as pdf files that you can download for free To download documents 1 Visit the Intermec website at www intermec com 2 Click the Products tab 3 Using the Products menu navigate to your product page For example to find the PW50 printer product page click Printers a...

Page 11: ...chapter to familiarize yourself with the PW50 Workboard Printer This chapter contains these sections Learning About the PW50 Workboard Printer Using the Batteries Loading Media Printing a Testprint Inserting a Mobile Computer Using the Card Reader ...

Page 12: ...61ex CN70 and CN70e The PW50 provides print resolution of 203 dpi print speeds of up to 100 mm per second 4 ips a Bluetooth radio What s New This version of the user guide includes these changes Added the CN4 and CN4e mobile computers Updated the section about the optional card reader See Using the Card Reader on page 14 Added a warning to the firmware upgrade procedure See Upgrading the Firmware ...

Page 13: ... with some of the features of the PW50 PW50 Printer This illustration shows the important features of the PW50 printer A weather resistant flap protects the communications ports and the external power connector Media cover release button Standby button Communications Status Feed button Card reader optional Intermec Ready to Work indicator Printer ports Battery ...

Page 14: ...ct your Intermec sales representative COM1 Allows RS 232 devices such as PCs to connect to the PW50 Power connector Connects the PW50 to an AC power supply DEX Provides support for DEX UCS Direct Exchange Uniform Communication Standard The DEX port allows two way electronic transfer of invoice information between a vendor s mobile computer inserted in the PW50 and a store s inventory system Card r...

Page 15: ...he Status LED also indicate the status of the printer modes For more information see Understanding the Printer Modes on page 23 Understanding How to Use the PW50 Buttons Button Name Functions Standby Power Press to put the printer in Standby mode In Standby mode power to the radio and all communications ports USB COM1 and Bluetooth are turned off Press to turn the printer back on and put the print...

Page 16: ...ia advances by 5 mm 0 2 in or feeds a configured length of media based on your media and settings If the printer is printing pressing this button pauses printing Press the button again to resume printing Press and hold the Feed button for 3 seconds to perform a testfeed and register new media Understanding How to Use the PW50 Buttons continued Button Name Functions Understanding the Printer Sounds...

Page 17: ...flat surface 2 Insert the battery with the tab facing away from the front control panel Use only Intermec battery pack Model AB13 Use of incorrect battery may present a risk of fire or explosion Promptly dispose of used battery pack according to the instructions The Model AB13 battery may ignite create a chemical burn hazard explode or release toxic materials if mistreated Do not incinerate disass...

Page 18: ...ur battery in the 4 bay battery charger see the AC18 4 Bay Battery Charger Instructions It takes approximately 6 hours to charge the battery while it is installed in the PW50 printer To charge the battery inside the PW50 you need these items Intermec 12 VDC power supply Model AE19 AC power cord To charge the battery inside the PW50 1 Install the battery in the PW50 For help see the previous sectio...

Page 19: ...erate the PW50 in extremely cold temperatures Using the PW50 in temperatures below freezing reduces the overall battery life Remember that any rechargeable battery loses its ability to maintain a charge over time You can only recharge it a finite number of times before you must replace it Loading Media You can use roll or fanfold receipt media with the PW50 printer The PW50 ships with a small amou...

Page 20: ...50 Workboard Printer User Guide To load media 1 If you are using fanfold media a On the bottom of the printer remove the adhesive cover from the fanfold media slot b Turn the printer over 2 Press the blue media cover release button to open the cover ...

Page 21: ... are using roll media make sure you load the media counter clockwise so that it pulls off the core from the bottom of the printer If you are using fanfold media feed the media through the fanfold media slot on the bottom of the printer 4 Pull out approximately 8 cm 3 in of the media 5 Close the media cover ...

Page 22: ...g a Testprint Before you can use a new printer or a printer that you reset to factory default settings you must perform a testfeed After you load media in the printer you are ready to print a testprint If you cannot get the testprint information to print see Chapter 3 Troubleshooting and Maintaining the PW50 To print a testprint 1 Make sure the PW50 is in Standby mode and is loaded with media 2 Pr...

Page 23: ...rts Test Mode For more information see Understanding Test Mode on page 24 Inserting a Mobile Computer The PW50 is designed for use with the CN3 CN3e CN4 CN4e CK61 CK61ex CN70 and CN70e mobile computers To insert a mobile computer Slide the computer into the slot on the PW50 until the computer snaps into place Inserting a CN3 into the PW50 ...

Page 24: ...ake the Bluetooth printer undiscoverable Using the Magnetic Stripe Reader You can use the magnetic stripe reader to send information encoded on a credit card or driver s license from your printer to your mobile computer To use the magnetic stripe reader 1 Insert a CN3 CN4 or CK61 mobile computer in the PW50 2 On your mobile computer start an application that can read magnetic stripe data 3 Place t...

Page 25: ...ation programming interface to provide low level interface calls to the reader The PW50 smart card reader supports these Microsoft APIs SCardEstablishContext SCardLists SCardConnect SCardTransmit SCardDisconnect SCardReleaseContext To use the smart card reader 1 Insert a CN3 CN4 or CK61 mobile computer in the PW50 2 On your mobile computer start an application that can read smart card information ...

Page 26: ...Chapter 1 Using the PW50 Workboard Printer 16 PW50 Workboard Printer User Guide ...

Page 27: ...0 This chapter describes how to configure the PW50 and contains these sections Configuring the PW50 Establishing Communications With a Host Downloading Fonts and Graphics Upgrading the Firmware Understanding the Printer Modes ...

Page 28: ...nce Manual Establishing Communications With a Host The PW50 must establish communications with a host that sends the data for the printer to print The PW50 can communicate with a host using one of these methods Bluetooth radio communications with a CN3 CN3e CN4 CN4e CK61 CK61ex CN70 or CN70e mobile computer inserted in the PW50 Serial communications through a serial cable Setting Up Bluetooth Comm...

Page 29: ...f the PW50 EasySet is a free software available from the Intermec website at www intermec com Each PW50 equipped with a Bluetooth radio has a unique Bluetooth Device Address BDA loaded into its module when manufactured You can find the BDA on the certification label located on the bottom of the printer To set up Bluetooth communications with a mobile computer 1 Make sure that the PW50 is not conne...

Page 30: ...y defaults Bluetooth parameters security not active Bluetooth parameters connect disconnect compose BT address Bluetooth parameters security compose PIN 4 Scan the bar code labels with the Bluetooth scanner Setting Up Serial Communications Before you can establish a serial connection you need to make sure that the settings on the PC match the settings on the PW50 Serial Port Default Settings on th...

Page 31: ...load PrintSet from the downloads page for the PW50 printer on the Intermec website at www intermec com Follow the procedures in the PrintSet online help to download fonts and graphics using ESC P commands to send files to the printer For help with commands and information see the ESC P Programmer s Reference Manual from your mobile computer using files available from the Intermec website You downl...

Page 32: ... xxxx is the firmware version number mm is the month of the firmware release dd is the day of the firmware release yy is the last two digits of the year of the firmware release To upgrade your printer using a serial connection 1 Establish a serial connection between your PW50 and host PC For help see Setting Up Serial Communications on page 20 2 Use ESC P commands to send the upgrade file to the p...

Page 33: ... Mode The printer is in Ready mode when the printer is on and ready to print Understanding Pause Mode Use Pause mode to momentarily stop printing or to cancel a current print job Use the Feed button to both pause and resume printing To enter Pause mode Press the Feed button while the printer is printing To resume printing Press the Feed button while the printer is paused To cancel a print job 1 Pr...

Page 34: ...poses Two test modes are available Test mode and Extended Test mode Using Test Mode Test mode consists of a sequence of events that requires very little interaction Extended Test mode requires more interaction and lets you choose which actions you want the printer to perform To enter Test mode 1 Make sure the PW50 is in Standby mode and is loaded with media 2 Press and hold the Standby and Feed bu...

Page 35: ...andby button to turn the printer off 4 Press and hold the Standby and Feed buttons until the PW50 beeps 5 Close the media cover The printer is in Extended Test mode 6 Press the Standby button to cycle through the Extended Test mode options Test Mode Events Event Indicator 1 The printer performs a test feed sensor calibration Media is continuously fed as a series of testprints are printed Status LE...

Page 36: ...s in Upgrade mode the Intermec Ready to Work indicator and the green status LED blink For more information about upgrading firmware see Upgrading the Firmware on page 22 Extended Test Mode Options Option Indicator Description Test Prints Intermec Ready to Work indicator is on Allows you to print testprints one at a time Press the Feed button to print the next testprint Dump Mode Intermec Ready to ...

Page 37: ...ng and Maintaining the PW50 This chapter contains information to help you solve problems you may encounter while using the PW50 and contains these sections Troubleshooting the PW50 Cold Booting the PW50 Cleaning the PW50 ...

Page 38: ... to visit the Intermec technical knowledge base Knowledge Central at intermec custhelp com to review technical information or to request technical support If you still need help after visiting Knowledge Central you may need to call Product Support To talk to an Intermec Product Support representative in the U S A or Canada call 1 800 755 5505 Outside the U S A and Canada go to www intermec com and...

Page 39: ...Load a new roll of media If Lid_Open Y the printer detected an error condition and canceled any pending print jobs Voltage This message indicates the power status of the printer If Voltage H the printer is fully powered by either an external power supply or a fully charged battery If Voltage L the printer has detected a low voltage condition Connect the printer to external power or insert a fully ...

Page 40: ... is not printing with a Bluetooth connection Re establish a Bluetooth connection with the mobile computer or scanner For help see Setting Up Bluetooth Communications on page 18 or see your mobile computer user manual Make sure the mobile computer can print to a known good printer Print a Bluetooth testprint page to make sure that the mobile printer discovered your printer For help see Printing a T...

Page 41: ...es do not print Make sure that the Intermec Ready to Work indicator is not blinking If it is make sure your printer has media and that the media cover is closed Make sure that you can advance media by pressing the Feed button Print quality is poor Clean the printhead For help see Cleaning the PW50 on page 32 Check the battery and charge or replace as necessary For help see Charging the Batteries o...

Page 42: ...externally powered Cleaning the PW50 To properly maintain your PW50 you should clean it at the recommended intervals PW50 Workboard Printer Identifying the parts of the PW50 to clean regularly To avoid possible personal injury or damage to the printer never insert any pointed or sharp objects into the printer Use only the cleaning tools specified in this section Intermec is not responsible for dam...

Page 43: ... clean thoroughly using a cleaning swab After every five rolls of media or more often if necessary Tear bar Clean thoroughly using a cleaning swab As needed Printhead Use the cleaning pen P N 757150 or a cleaning swab P N AE26034 to remove buildup After every five rolls of media or more often if necessary Exterior Clean with a soft water dampened cloth Abrasive chemicals or materials may damage th...

Page 44: ...Chapter 3 Troubleshooting and Maintaining the PW50 34 PW50 Workboard Printer User Guide ...

Page 45: ...35 A Specifications ...

Page 46: ...pecification Value AC power adapter voltage 100 to 240 V Printer voltage 100 V to 240 V and 50 Hz to 60 Hz Operating power Rechargeable 16 8 V 2200 mAh lithium ion battery Temperature and Humidity Specifications Specification Value Operating temperature 20 C to 50 C 4 F to 122 F Storage temperature 30 C to 70 C 22 F to 158 F Charging temperature 0 C to 45 C 32 F to 113 F Relative humidity 0 to 95 ...

Page 47: ...roll on the thermally sensitive side of the paper Print Speed and Resolution Specification Value Print speed 4 ips 100 mm s Resolution 203 dpi 8 dots mm Print Technology Technology Description Printhead Direct thermal Maximum print width 108 mm 4 25 in Media Specifications Media Value Core inside diameter standard 19 mm 0 75 in Core inside diameter with adapter 10 2 mm 0 4 in Maximum roll outside ...

Page 48: ...nly The default media sensitivity number is 401 Use the following table as a guide when setting sensitivity numbers for North American receipt media External Fanfold Media Specifications Specification Value Stack height 70 mm 2 75 in Page length 152 mm 6 in to 305 mm 12 in Note A 6 inch page length is supplied in 12 inch long stacks two 6 inch stacks of equal height with the bottom page linked Rec...

Page 49: ...nt Model AV11 Use the vehicle mount to attach the PW50 to a truck There are five versions of the vehicle mount available depending on the mobile computer you are using with the PW50 PW50 vehicle mount for the CK61 P N 225 767 xxx PW50 vehicle mount for the CN3 or CN4 P N 225 756 xxx PW50 vehicle mount for the CN3e or CN4e P N 225 766 xxx PW50 vehicle mount for the CN70 P N 225 777 xxx PW50 vehicle...

Page 50: ...dstrap P N 825 196 xxx to conveniently carry your PW50 Shoulder Strap Use the shoulder strap P N 074788 xxx to easily carry the PW50 printer The wide padded strap makes it comfortable to wear the printer for long periods of time Cleaning Swab Use cleaning swabs P N AE26034 to clean the platen roller paper sensor tear bar and printhead Cleaning Pen Use the cleaning pen P N 757150 to clean the print...

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Page 52: ...6001 36th Avenue West Everett Washington 98203 U S A tel 425 348 2600 fax 425 355 9551 www intermec com 2013 Intermec Technologies Corporation All rights reserved PW50 Workboard Printer User Guide 934 021 006 P N 934 021 006 ...

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