Intermec PW50, User Manual, Page: 41 / 52

Chapter 3 — Troubleshooting and Maintaining the PW50
PW50 Workboard Printer User Guide 31
Troubleshooting Communication Problems
Use Test mode to verify that the printer is receiving data from the host
correctly. For help, see
“Understanding Test Mode” on page 24 .
Cold Booting the PW50
You rarely need to cold boot the PW50 printer, unless you are
upgrading the firmware. If your printer occasionally locks up, you
should cold boot it. A cold boot clears the working memory.
The battery charge is
not lasting as long as it
should.
•
Check the battery date. If the battery is a few
years old, the shortened life may be due to
normal aging.
•
Replace the battery.
The test pages do not
print.
•
Make sure that the Intermec Ready-to-Work
indicator is not blinking. If it is, make sure your
printer has media and that the media cover is
closed.
•
Make sure that you can advance media by
pressing the
Feed button.
Print quality is poor.
•
Clean the printhead. For help, see “Cleaning
the PW50” on page 32 .
•
Check the battery and charge or replace as
necessary. For help, see
“Charging the
Batteries” on page 8 .
•
Check the quality of the media. Use only
Intermec media to ensure superior print quality
and product performance.
•
Check that the printer is configured to the
appropriate Set Media Sensitivity value for the
media you are using.
Printer Problems and Possible Solutions (continued)
Problem Possible Solution
Note: Performing a cold boot does not change the Setup menu. Your
printer retains all of your configuration settings after the printer
powers back up.