Intermec 6804DM, Technical Reference Manual

Page: 99 / 146

SECTION 5 Maintenance and Troubleshooting
Intermec Portable Printers Technical Reference Manual 5-3
Not Printing
1. Print a self test. If the self test will not print, check
battery voltage by plugging the printer into a wall
outlet using the AC adapter. Repeat the self test, and
check the Battery Voltage print out. Charge battery if
necessary or replace.
2. Check cable connections. Make sure the modular con-
nector is inserted and clipped in.
3. Check to see if your cable has been damaged by exces-
sive pulling. A cable may also be damaged if it is bent
at sharp angles.
4. Make sure the paper is properly installed (with lever
closed).
5. Turn the print head knob to ensure that paper is not
jammed.
6. Use only the recommended battery pack for the print-
er.
7. Printer will not print on wrong side of paper. Re--load
if necessary.
Print Quality Problems
Print Roller Appears Dirty
Clean Your Printer.
Linerless Labels
Linerless label printing can cause the print head to become
sticky. Use the cleaning method described in the Preventa-
tive Maintenance portion of this section. Attempts to clean
the printer by other methods could result in costly damage
to the print head.
Print is Too Light
If you are not getting satisfactory darkness, connect your
printer to the personal computer containing your Configu-