Intergraph InterServe 05 Setup Setup Manual Download Page 59

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Incorrect number of processors displays

Reason

Solution

Faulty CPU

Determine faulty CPU by swapping CPUs
until the faulty one is found.

CPU not properly seated into the socket.

Ensure all CPUs are properly installed.

Voltage Regulator Module (VRM) not
properly installed.

Ensure all VRMs are properly installed.

Incorrect amount of memory displays

Reason

Solution

Faulty SIMMs.

Determine faulty SIMMs by swapping
SIMMs until the faulty one is found.

SIMMs not properly seated into the socket.

Open the base unit and ensure SIMMs are
properly installed.

CD-ROM drive is not recognized

Reason

Solution

CD-ROM drive power cable not attached.

Open the base unit and ensure power cable
is properly attached.

CD-ROM drive SCSI cable not attached.

Open the base unit and ensure SCSI cable is
properly attached.

SCSI termination is not disabled.

Disable SCSI termination. Refer to the CD-
ROM drive vendor’s documentation.

A SCSI address conflict exists between the
CD-ROM drive and another SCSI device.

Set SCSI ID to an unused value. Refer to
the CD-ROM drive vendor’s
documentation.

I/O card parity error message displays

Reason

Solution

Faulty option board is installed in an ISA
slot.

Remove the ISA board, then restart the
server.

Riser card is faulty.

Call the Customer Response Center.

Summary of Contents for InterServe 05 Setup

Page 1: ...InterServe 305 605 System Setup DHA021410 July 1997...

Page 2: ...software and its file formats and audio visual displays described herein all rights reserved may only be used pursuant to the applicable software license agreement contains confidential and proprietar...

Page 3: ...ceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Warnings Changes or modifications ma...

Page 4: ......

Page 5: ...tarting the System 10 Going Through Windows NT Setup 12 Using the Welcome Dialog 12 Creating Backup Diskettes 12 Creating a Repair Disk or a Startup Diskette 13 Reviewing the System Introduction 13 Lo...

Page 6: ...hooting 43 System Power Errors 43 Fails to power on 43 System Boot Errors 44 Series of beeps and error message displays 44 System hangs after BIOS initializes 45 One or more processors is not active 4...

Page 7: ...on to serial device 48 PC Card does not work or is not recognized 49 Network Errors 49 Cannot connect to other systems on LAN 49 Cannot plot to network plotter on LAN 49 5 Installing System Software 5...

Page 8: ...viii...

Page 9: ...e system s Basic Input Output System BIOS u Chapter 4 Troubleshooting describes common system problems and how to resolve them u Chapter 5 Installing System Software describes how to re install the op...

Page 10: ...ects such as the following u System features u System controls and connections u Intergraph customer support To view the System Introduction select System Introduction in the Intergraph Welcome dialog...

Page 11: ...h com u Get information from Intergraph s email server at info intergraph com Put help in the body of the message the subject line is ignored to get information on such subjects as Intergraph s online...

Page 12: ...find information on training for Intergraph products or to enroll for an available class contact Intergraph Training Solutions at 1 800 240 3000 Using the Intergraph Bulletin Board Service Available 2...

Page 13: ...support request through the Customer Response Center product entry IBBS send a fax to 1 205 730 1110 or leave a message for the System Operator Sysop at 1 205 730 1413 Using the Intergraph FAXLink Use...

Page 14: ...xiv...

Page 15: ...d mouse u Operating system and system software carton u Intergraph documentation The carton for the operating system and system software contains the following items u Windows NT Server operating syst...

Page 16: ...m 20 percent to 80 percent non condensing the optimum humidity level is 50 percent Setting Up the System Follow the instructions in this section to set up the system and connect the cables To prevent...

Page 17: ...bles are designed to reduce the amount of EMI produced by the system 3 Connect the video cable for the monitor to the video port 4 When connecting cables to the base unit note the following All cable...

Page 18: ...4 SCSI Game MIDI Serial Video Parallel Mouse Keyboard Ethernet Microphone Line Out Voltage Selector SCSI Parallel Serial Mouse Keyboard Ethernet Line Out Microphone Game MIDI Video...

Page 19: ...AID disk drives 1 Remove the RAID disk drives from the carton labeled This box contains hard disks loaded with operating system software Each of the boot drives which contain the operating system is l...

Page 20: ...mber and enable or disable the device s SCSI termination according to the vendor s instructions 2 Connect one end of the SCSI cable to the SCSI port on the back of the base unit If other external devi...

Page 21: ...m you must start the system and complete Windows NT Setup to configure the system for use Parts of the installation procedure require information that you must supply WARNING Do not turn on system pow...

Page 22: ...n u Security role for your system in the Windows NT domain primary domain controller backup domain controller or domain server u If your system will be acting as a backup domain controller or domain s...

Page 23: ...iver from the Windows NT CD ROM key in the following when asked for the path to the file where drive is the drive letter for the CD ROM drive drive i386 Starting the System WARNING If the AC voltage s...

Page 24: ...10 Power Switch Power Switch...

Page 25: ...e icon or select Programs InterSite Welcome from the operating system Start menu Creating Backup Diskettes Backup diskettes for some drivers and other system software products are not delivered with t...

Page 26: ...ne The files on this diskette can restore the original contents of a damaged Registry that is at the time the operating system was installed along with the standard operating system drivers You should...

Page 27: ...n using the system u When restarting the system use the operating system controls instead of turning the power switch off and on Use the power switch only when instructed or as the last alternative fo...

Page 28: ...14 Media Tabs Two each side What Now Follow the instructions in Chapter 2 Configuring the System to configure the system for use...

Page 29: ...15...

Page 30: ...rmation about Version Manager Refer to the README TXT files delivered with the graphics accelerator drivers for detailed configuration instructions Refer to the operating system documentation and Help...

Page 31: ...aults to 60 Hz Changing the Default Video Display Driver After configuring the video display and restarting the system you should configure the system to use the Intergraph video display driver by def...

Page 32: ...new monitor as described previously u A graphics resolution and color depth was selected that exceeds installed Windows RAM WRAM display memory Install and reconfigure the G95 display driver as descri...

Page 33: ...where you specify and the MegaRAID program group is created Setup also displays a message that the driver is already present on the system 6 To run Power Console open MegaRAID in the MegaRAID group of...

Page 34: ...and Queuing To improve standalone system performance and to improve performance with some high performance SCSI peripherals you should disable command queuing in the Windows NT Registry WARNING Do not...

Page 35: ...counts and have finished configuring the system Intergraph recommends that you create an Emergency Repair Disk using the RDISK EXE utility Use this utility to update the Emergency Repair Disk any time...

Page 36: ...This creates an icon for the System Introduction To view the System Introduction open the System Introduction icon The System Introduction is a Windows Help 4 0 document NOTE You can also view the Sy...

Page 37: ...as one device The total length must not exceed the following SCSI 1 SCSI 2 Ultra SCSI 1 to 4 devices 6 meters 3 meters 3 meters 5 to 8 devices 3 meters 3 meters 1 5 meters When calculating the total l...

Page 38: ...ng the Flash Programming Utility FPU Refer to Reprogramming the BIOS for instructions Using AMIBIOS Setup The AMIBIOS Setup menus and options discussed in this chapter are for BIOS 782xx ROM where xx...

Page 39: ...ion describes the parameters grouped in the AMIBIOS Setup menu Standard Standard allows you to set the system date and time and define floppy disk drive parameters Date Time Select the Date Time icon...

Page 40: ...rameters for Integrated Device Electronic IDE drives If installing IDE hard drives use the Detect Master and Detect Slave utilities to automatically detect and configure the drives Refer to Utility Me...

Page 41: ...ables or disables the ticking sound during the memory test Hit DEL Message Display When set to Enable default the system provides a message during boot up that the AMIBIOS Setup program can be accesse...

Page 42: ...re in which BIOS code is copied from ROM to RAM when the system boots When set to Enabled the default the BIOS then executes from RAM providing faster access time and improving system performance ISA...

Page 43: ...efault is Enabled PCI VGA Palette Snooping This parameter allows palette data from an installed PCI graphics board to be shared with an installed ISA graphics board Since the graphics delivered with t...

Page 44: ...ult the BIOS initializes all devices during boot up When set to Yes the BIOS only performs the amount of initialization required to load the operating system Any other device initialization must then...

Page 45: ...set to Manual the next four parameters plus Parallel Port IRQ activate OnBoard FDC When set to Enabled default this parameter enables the system floppy disk drive I O controller on the system board I...

Page 46: ...ort number as defined by the following table Value Parallel Port Address Range Interrupt 378h LPT1 378 37A IRQ 7 or IRQ 5 278h LPT2 278 27A IRQ 7 or IRQ 5 3B8h LPT3 3BC 3BE IRQ 7 or IRQ 5 Parallel Por...

Page 47: ...made available for you to configure Security Menu The Security Menu allows you to change the system password and enable or disable virus protection Password Use Password to prevent unauthorized users...

Page 48: ...ances Default Menu The BIOS contains three configurations stored in CMOS RAM Original BIOS defaults Optimal BIOS defaults and Fail safe BIOS defaults The Original BIOS defaults are the last current BI...

Page 49: ...st case BIOS values The following message displays Load Optimal Values 2 Select Yes to accept the values or No to reject them 3 Exit AMIBIOS Setup The system will automatically restart with the values...

Page 50: ...output I O port addresses Reprogramming the BIOS erases the resource assignments for the ISA boards and PC Card devices After reprogramming the BIOS you must run the System Configuration Utility SCU t...

Page 51: ...system 11 Press DEL when the following message displays Hit DEL if you want to run Setup 12 In the Default menu click on the Optimal icon Select Yes to load the values 13 If you customized the BIOS f...

Page 52: ...cases The System Configuration Utility SCU is an MS DOS utility that will not run in the Windows NT environment Use the System Utilities SYSUTIL diskette delivered with your system to boot the system...

Page 53: ...to insert the destination disk insert the SYSUTIL diskette and press ENTER The configuration file from the option board manufacturer will be installed to the system and to the SYSUTIL diskette 8 Press...

Page 54: ...system 7 Press ENTER to return to the ISA Board Definition Menu 8 Press ESC to return to the SCU Main Menu 9 Select Step 2 The Add and Remove Boards Menu displays 10 Select the required slot number a...

Page 55: ...42...

Page 56: ...s the Customer Response Center phone number is 1 800 633 7248 System Power Errors Fails to power on Reason Solution Power cord not connected properly Verify that the power cord is properly connected t...

Page 57: ...ce the SIMMs If error continues call the Customer Response Center 5 Processor Error The CPU on the system board generated an error Call the Customer Response Center 6 8042 Gate A20 Failure The BIOS ca...

Page 58: ...evice Reason Solution Boot sequence is incorrectly set Change the System Boot Up Sequence parameter under Advanced in AMIBIOS Setup See Chapter 3 Operating system not on the system drive Install the o...

Page 59: ...rly installed CD ROM drive is not recognized Reason Solution CD ROM drive power cable not attached Open the base unit and ensure power cable is properly attached CD ROM drive SCSI cable not attached O...

Page 60: ...not when Windows NT starts Reason Solution Resolution selected is not supported by the installed monitor Reboot the server using the VGA mode of the operating system Use Video Configuration to select...

Page 61: ...not recognized Reason Solution BIOS is not configured properly Configure the Floppy A and B parameters under Standard to the required settings Disk drive power cable is not attached Open the base uni...

Page 62: ...Chapter 2 Network Errors Cannot connect to other systems on LAN Reason Solution Ethernet cable is disconnected Re connect the Ethernet cable ensure proper connection If cable is properly connected not...

Page 63: ...50...

Page 64: ...ards or additional peripheral devices purchased from Intergraph u The Late Breaking News document delivered with your system if applicable You can find the system software on backup diskettes that you...

Page 65: ...rom the backup diskette If your system is equipped with an internal RAID disk array you should also install the MegaRAID driver from backup diskette u You can safely select the default responses for o...

Page 66: ...u can obtain Service Packs from Microsoft s World Wide Web and FTP sites free of charge CAUTION If Intergraph provides a Service Pack through the IBBS or with a product or system it has been certified...

Page 67: ...54...

Page 68: ...ng System BIOS parameter 31 boot up sequence 29 C cables connecting 3 Changing system boot sequence 38 Chipset parameters AMIBIOS Setup 30 Command queuing disabling 21 Configuring Windows NT Server 8...

Page 69: ...30 Information for Setup 9 Installed Memory Speed BIOS parameter 32 Installing Windows NT Server 51 InterSite Version Manager 12 ISA Adaptor Shadow XXXX 16K BIOS parameter 29 ISA option boards configu...

Page 70: ...ort 20 Peripheral parameters AMIBIOS Setup 32 power cycling 14 precautions 14 Primary PCI SCSI BIOS parameter 31 Programming Mode BIOS parameter 32 Q Quick Fix Engineering QFE update software 13 diske...

Page 71: ...ameter 28 U Ultra SCSI devices configuring 24 unpacking 1 Updating the operating system 53 V Version Manager 12 vertical orientation desktop server 2 desktop workstation 14 VGA mode restarting the sys...

Page 72: ...aph Customer Response Center From Customer Name Customer Contact Phone Mail Address Reason for Return NOTE All returned equipment MUST be shipped in original Intergraph packaging to obtain warranty se...

Page 73: ...stem you will be assigned a RGA log number 3 Complete the RGA Form on the previous page entering the RGA log number obtained from the Customer Response Center Ensure that the address in the From secti...

Page 74: ...oration 9805 Kellner Road Huntsville AL 35894 TO Repair Depot RGA No ________________________ Intergraph Corporation 9805 Kellner Road Huntsville AL 35894 TO Repair Depot RGA No ______________________...

Page 75: ......

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