interactive scape Scape X 32 AIO Operating Manual Download Page 15 | Manualshive

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6. Troubleshooting tips
—

Scape X®

32 AIO

Technical specifications are subject

sx32aio-006

to change without notice.

Operating Manual

Version 1.7 – Status: 05/2020

Page 15 of 26

poc: SFi

6.

Troubleshooting tips

Do not open the housing of the

Scape X® 32 AIO

by yourself.

If your

Scape X® 32 AIO

does not work as intended, contact

Interactive Scape Hardware Support

. You can reach them

on weekdays at

+49 30 698 094 150

.

6.1.

Manufacturer – Support

Interactive Scape GmbH
Wilhelmine-Gemberg-Weg 6
10179 Berlin
Germany

+49 (0)30 698 094 150

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Summary of Contents for Scape X 32 AIO

Page 1: ...Scape X 32 AIO sx32aio 006 Operating Manual ...

Page 2: ..._______________________ 13 4 1 Notes ________________________________________________________________________________________________________________13 4 2 Connection to the power supply_____________________________________________________________________________________13 5 Switching on ______________________________________________________________________________________________________14 6 Trou...

Page 3: ...e that may cause undesired operation This Class A digital apparatus complies with Canadian ICES 003 This manual is applicable for the following device Scape X 32 AIO sx32aio 006 Information in this document is subject to change without notice 2020 Interactive Scape GmbH All rights reserved The document or excerpts from the document may not be duplicated without the prior permission of Interactive ...

Page 4: ...nd extension cords if possible Do not chain multiple extension cords or power strips together Overheating Heat build up can overheat the screen and the integrated PC This can damage the device Ensure there is sufficient air circulation around the Scape X 32 AIO Make sure all the ventilation holes on around the screen and integrated PC are uncovered Excess voltage from lightning strikes In the even...

Page 5: ...k with your doctor or the manufacturer of your medical device pacemaker hearing aid implant with electronic control etc to see if it can work your Scape X 32 AIO without interference If necessary maintain the minimum distance of 15 cm recommended by medical device manufacturers to avoid interference with your medical device Hazardous environments Under unfavorable conditions radio waves near explo...

Page 6: ... it is recommended to clean the glass surface of the screen regularly Disconnect the device from the mains before cleaning Typically a solution of isopropyl alcohol and water 50 50 blend ratio or the included screen cleaning kit are best for cleaning the touch sensor Apply the solution to a soft lint free cloth Avoid using rough cloths Use the cloth to clean the glass surface Apply the liquid only...

Page 7: ...ns and set up 2 1 Connections and controls All connections for power and peripherals are located at the bottom edge of the back of the Scape X 32 AIO 1 Switch on off PC 2 Switch interface TUIO up down USB HID touch input device 3 USB maintenance port 4 IEC socket for connection IEC 60320 C14 5 Main power switch 6 4x USB 3 0 7 2x HDMI 2 0a 8 2x Gigabit LAN RJ 45 CAT 5e 9 RS 232 1 2 3 4 5 6 7 8 9 ...

Page 8: ...ctionality of the touch screen via the Scape X AI Recognition Unit set the interface switch to TUIO The integrated Touch Object Assistant of the recognition unit sends the TUIO signal via an internal network by default from the IP address 10 0 0 20 with the subnet 255 255 255 0 to the IP address 10 0 0 21 This is set up in the pre installed operating system for the TUIO network adapter You can acc...

Page 9: ...ration as well as for horizontal operation It may only be operated at a tilt angle of 0 90 The Scape X 32 AIO comes with VESA compatible threaded holes The monitor can be mounted in a landscape format by using these holes For mounting with VESA brackets use a suitable wall bracket with a load equivalent to the weight of the monitor To attach the VESA mount you must use 4 M6x10 metal screws VESA fo...

Page 10: ...der normal conditions In adverse environments such as high temperature polluted air or high humidity special precautions should be taken that are not covered in this document For ventilation the Scape X 32 AIO has 6 fans on the rear 3 for taking air in and 3 for blowing air out Both inlet and outlet sides move 0 5 m air min Front Underside front above ______________________________________________...

Page 11: ...re 2 should measure at least the sum of the air intake openings of all the installed devices Scape Tangible Silent PC min 200 cm The exhaust opening 5 should also be adjusted accordingly Circular or square openings are more suitable than narrow openings o Scape X 32 AIO min 60 cm If the intake and exhaust openings of the enclosure cannot comply with the recommended size the air flow have to be add...

Page 12: ...ase adjust your ventilation system Any operation of the devices above the recommended range will shorten their service life Functional impairment or hardware failure due to overheating of the systems are not covered by the warranty obligation of Interactive Scape GmbH 3 1 3 Housing with additional heat sources The ventilation instructions in this document refer exclusively to hardware provided by ...

Page 13: ...ambient temperature Otherwise the device may be damaged or destroyed by condensation inside the device Only operate the Scape X 32 AIO indoors Do not expose the Scape X 32 AIO to direct sunlight 4 2 Connection to the power supply Connect the Scape X 32 AIO to the power supply via the power supply socket on the underside of the device see chapter 2 1 Connections and controls point 4 with the suppli...

Page 14: ...y when the device is switched on Do not touch the touch screen during device startup otherwise there will be errors in the touch and object detection The device will take about 1 5 hours to power up before it reaches its final operating temperature During this time the touch sensor of the device constantly adapts to its environment This has a direct effect on long term object recognition If your a...

Page 15: ...age 15 of 26 poc SFi 6 Troubleshooting tips Do not open the housing of the Scape X 32 AIO by yourself If your Scape X 32 AIO does not work as intended contact Interactive Scape Hardware Support You can reach them on weekdays at 49 30 698 094 150 6 1 Manufacturer Support Interactive Scape GmbH Wilhelmine Gemberg Weg 6 10179 Berlin Germany 49 0 30 698 094 150 ...

Page 16: ...40 VAC Power draw 95 W Air flow cooling 0 5 m min Material steel powder coated matt black Display Display diagonal 31 5 inches Resolution 1920 x 1080 FHD 60Hz Format 16 9 Brightness Panel 500 cd m Contrast Panel 3000 1 Backlight LED Viewing angle 178 178 Color gamut 16 7 million Latency on off 8 ms Backlight lifetime 50 000 h Pixel class ISO 9241 307 Pixel Error Class II Operational period 24 7 Ma...

Page 17: ...SD M 2 Graphics Card integrated AMD Radeon Vega 8 Sound 2 2 Channel Digital Audio via HDMI Operationg System Windows 10 Professional Interfaces Display 2x HDMI 2 0 Network 2x Gigabit LAN 4x USB 3 0 Type A 1x RS232 Certifications Certifications CE certified RoHS compliant FFC Class A 7 1 3 Scape X 32 Recognition Unit Technology Scape X AI Recognition Unit Compatible with Scape X Shape Invisible Tag...

Page 18: ... Annex Scape X 32 AIO Technical specifications are subject sx32aio 006 to change without notice Operating Manual Version 1 7 Status 05 2020 Page 18 of 26 poc SFi 7 2 Technical drawings 7 2 1 Perspective ...

Page 19: ...7 Annex Scape X 32 AIO Technical specifications are subject sx32aio 006 to change without notice Operating Manual Version 1 7 Status 05 2020 Page 19 of 26 poc SFi 7 2 2 Top view ...

Page 20: ...7 Annex Scape X 32 AIO Technical specifications are subject sx32aio 006 to change without notice Operating Manual Version 1 7 Status 05 2020 Page 20 of 26 poc SFi 7 2 3 Bottom view ...

Page 21: ...7 Annex Scape X 32 AIO Technical specifications are subject sx32aio 006 to change without notice Operating Manual Version 1 7 Status 05 2020 Page 21 of 26 poc SFi 7 2 5 Front view ...

Page 22: ...7 Annex Scape X 32 AIO Technical specifications are subject sx32aio 006 to change without notice Operating Manual Version 1 7 Status 05 2020 Page 22 of 26 poc SFi 7 2 6 Back view ...

Page 23: ...7 Annex Scape X 32 AIO Technical specifications are subject sx32aio 006 to change without notice Operating Manual Version 1 7 Status 05 2020 Page 23 of 26 poc SFi 7 2 8 Right view ...

Page 24: ...Annex Scape X 32 AIO Technical specifications are subject sx32aio 006 to change without notice Operating Manual Version 1 7 Status 05 2020 Page 24 of 26 poc SFi 7 2 9 Detail A B Switches power connection ...

Page 25: ...7 Annex Scape X 32 AIO Technical specifications are subject sx32aio 006 to change without notice Operating Manual Version 1 7 Status 05 2020 Page 25 of 26 poc SFi 7 2 10 Detail C Media connections ...

Page 26: ...Interactive Scape GmbH Wilhelmine Gemberg Weg 6 D 10179 Berlin T 49 30 69 809 41 00 F 49 30 69 809 429 www interactive scape com info interactive scape com ...

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