Intenso Warranty conditions
Dear Intenso customer,
Thank you for opting for a high-quality Intenso product. All Intenso products are subject to
constant quality inspections and the legal warranty period applies, of course, from the date
of purchase. Please be sure therefore to save the sales receipt as proof of purchase.
Warranty conditions
The warranty only covers material and production defects. Intenso GmbH is not liable for
the loss of data in units sent to us. The free of charge warranty service covers the repair or
replacement of defective parts. Please understand that we cannot render any warranty
services, e.g. in case of:
Misuse or improper handling, installation or use
Damages, scratches or wear
Modifications, manipulation or repairs by third parties
Damages through force majeure or transport
Your Intenso GmbH
CLAIM PROCEDURE
In case of a claim, please proceed as follows:
1.
Only returns accompanied with all accessories and sales receipt are
accepted.
2.
In addition, a RMA number is absolutely required for return shipments. You
can request this RMA number via e-mail or through the service hotline.
3.
Please package the product including all accessories and the sales receipt
safe for transport. Please stamp the package.
4.
Please affix the RMA number clearly visible on the outside of the package.
Please send to the following service address:
INTENSO GMBH
Service Hotline: +49 (0) 900
– 1 50 40 30
Service Center (your RMA-No.)
(0.39 € / min. from the landline in Germany.
Usual costs apply.)
Kopernikusstraße 12-14
Email: [email protected]
D-49377 Vechta
Internet: www.intenso.de
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