Intel
®
Solid-State Drive Toolbox User Guide
Intel
®
Solid-State Drive Toolbox
September 2011
User Guide
Order Number: 325912-001US
31
Troubleshooting - Intel® SSD Optimizer
Tool is not supported on the selected drive
This error message may appear when trying to run the Intel SSD Optimizer if the selected Intel SSD
does not have the latest firmware installed or if the SSD lithography is 50nm (G1).
1.
Check the lithography
of the Intel SSD to make sure it is supported by the Intel SSD
Optimizer.
2.
Check the firmware
to make sure the Intel SSD is using the latest version.
Cannot run the Intel SSD Optimizer on RAID configurations
The Intel SSD Optimizer cannot run on Intel SSDs in RAID configurations.
The Intel SSD Toolbox checks for RAID configurations at startup. However, because not all RAID
configurations can be detected at startup, the tool runs a second check when starting the Intel SSD
Optimizer. If the selected Intel SSD is in a RAID configuration, the tool displays this error message.
If the second check does not detect a RAID configuration, the SSD may still be part of a RAID
configuration or the SSD may be using an encryption scheme. In this case, the Intel SSD Toolbox
displays a warning screen and prompts you to identify whether the SSD is part of a RAID
configuration or is encrypted.
•
If the SSD is encrypted and is not in a RAID configuration, click Accept to run the Intel
SSD Optimizer on the selected SSD.
•
If the SSD is in a RAID configuration, click Decline to stop the Intel SSD Optimizer.