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Intel

Server Board S5500BC User’s Guide

Management Information

On-Board Platform Instrumentation only ___________________________________

Intel

Remote Management Module 3 _____________________________________

Complete Problem Description

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Summary of Contents for S5500BC

Page 1: ...Intel Server Board S5500BC User s Guide Intel Order Number E52448 001...

Page 2: ...y make changes to specifications and product descriptions at any time without notice Intel server boards contain a number of high density VLSI and power delivery components that need adequate airflow...

Page 3: ...Intel Server Board S5500BC User s Guide iii...

Page 4: ...iv Intel Server Board S5500BC User s Guide...

Page 5: ...ams to help you identify components and their locations Chapter 2 provides instructions on using the utilities shipped with the board or those required to update the system This includes how to naviga...

Page 6: ...les are available at http support intel com support motherboards server S5500BC Unless otherwise indicated in the following table once on this webpage type the document or software name in the search...

Page 7: ...re to manage your Intel server Intel Server Management Software For drivers Driver for an extensive list of drivers available Operating System Driver for operating system drivers For firmware and BIOS...

Page 8: ...viii Intel Server Board S5500BC User s Guide...

Page 9: ...nt Toolkit 3 0 CD oder unter http support intel com support motherboards server sb cs 010770 htm Consignes de s curit Lisez attention toutes les consignes de s curit et les mises en garde indiqu es da...

Page 10: ...x Intel Server System SR1630BC User s Guide http support intel com support motherboards server sb CS 010770 htm QWHO 6HUYHU RDUGV DQG 6HUYHU KDVVLV 6DIHW QIRUPDWLRQ QWHO...

Page 11: ...mage can result Electrostatic discharge ESD and ESD protection ESD can damage disk drives boards and other parts We recommend that you perform all procedures in this chapter only at an ESD workstation...

Page 12: ...xii Intel Server System SR1630BC User s Guide...

Page 13: ...igure 9 Open the Load Plate 16 Figure 10 Remove the Socket Protective Cover 16 Figure 11 Remove the Processor Protective Cover 16 Figure 12 Installing the Processor 17 Figure 13 Close the Load Plate a...

Page 14: ...xiv Intel Server Board S5500BC User s Guide...

Page 15: ...des 13 Before You Begin 13 Tools and Supplies Needed 13 Installing and Removing Memory 13 Installing DIMMs 13 Removing DIMMs 14 Installing or Replacing the Processor 15 Installing the Processor 15 Ins...

Page 16: ...annot Connect to a Server 39 Problems with Network 39 System Boots When Installing PCI Card 40 Problems with Newly Installed Application Software 40 Problems with Application Software that Ran Correct...

Page 17: ...Intel Server Board S5500BC User s Guide xvii Appendix D Intel Server Issue Report Form 53...

Page 18: ...xviii Intel Server Board S5500BC User s Guide...

Page 19: ...Board S5500BC Feature Summary 2 Table 2 Configuration Jumper J4A1 5 Table 3 NIC LEDs 8 Table 4 Setup Menu Key Use 26 Table 5 POST Error Beep Codes 43 Table 6 Diagnostic LED Placement Diagram 51 Table...

Page 20: ...xx Intel Server Board S5500BC User s Guide...

Page 21: ...n features of the Intel Server Board S5500BC This chapter provides illustrations of the product a list of the server board features and diagrams showing the location of important components and connec...

Page 22: ...Integrated BMC Peripheral Interfaces Three x8 PCI Express Gen2 connectors One x4 PCI Express Gen1 connector One 5 V 32 bit 33 MHz PCI connector Two stacked RJ 45 connectors with Magnetics and LEDs and...

Page 23: ...n header HH SATA 2 B Internal dual port USB2 0 header M Status LED X CPU Power Connector C SATA 5 N ID LED Y CPU Socket 1 D SATA 4 O External Serial B header Z Intel IOH 5500 chipset E Slot 3 PCI Expr...

Page 24: ...ocessor 1 socket Channel A B DD DIMM sockets off Processor 2 socket Channel D E I Slot 6 PCI Express x8 Riser card T Power Supply Auxiliary Connector EE SATA SGPIO J Slot 7 PCI Express x8 U SSI 24 pin...

Page 25: ...Update Mode Disabled Default 2 3 BMC Firmware Force Update Mode Enabled J2D1 Password Clear 1 2 These pins should have a jumper in place for normal system operation Default 2 3 If these pins are jumpe...

Page 26: ...2 These pins should have a jumper in place for normal system operation Default 2 3 The main system BIOS will not boot with these pins jumpered NOTE The system will boot from EFI bootable recovery medi...

Page 27: ...r s Guide 7 Back Panel Connectors Figure 4 Back Panel Connectors The NIC LEDs at the right and left of each NIC provide the following information A Serial Port A D USB Port 8 9 B Video E NIC Port 1 C...

Page 28: ...IBILITY Mode Supports up to four SATA ports 0 1 2 3 with IDE Legacy mode and two SATA ports 4 5 with IDE Native Mode AHCI Mode Supports all SATA ports using the Advanced Host Controller Interface AHCI...

Page 29: ...st meet the following requirements outlined For a list of qualified components see the links under Additional Information and Software Processor Supports one or two Intel Xeon 5500 processors with 95...

Page 30: ...m For two slots per channel configuration the server board requires DDR3 DIMMs within a channel to be populated starting with the DIMM farthest from the processor See Figure 6 For a complete list of s...

Page 31: ...supported by the Intel Server Board S5500BC With memory mirroring the system maintains two copies of all data in the memory subsystem If a DIMM fails the data is not lost because the second copy of th...

Page 32: ...server board provides six SATA ports The six SATA ports are near the rear left side of the server board See the documentation included with your server chassis for additional drive information and dri...

Page 33: ...from the inside of the board DIMM_A1 is the socket in blue closest to the processor 1 socket For two slots per channel configurations the server board requires DDR3 DIMMs within a channel to be popula...

Page 34: ...on the top edge of the DIMM until the retaining clips snap into place see letter D in Figure 7 Make sure the clips are firmly in place see letter E in Figure 7 10 Replace the server s cover and reconn...

Page 35: ...processor by doing the following 1 Before touching the processor or server board touch the metal chassis Keep part of your body in contact with the metal chassis to dissipate the static charge while...

Page 36: ...Open the Load Plate 7 Remove the socket protective cover see Figure 10 Figure 10 Remove the Socket Protective Cover 8 Take the processor out of the box and remove the protective shipping cover Figure...

Page 37: ...e 13 Figure 13 Close the Load Plate and Socket Lever Note Make sure the alignment triangle mark and the alignment triangle cutout align correctly To assist in package orientation and alignment with th...

Page 38: ...rts you removed or disconnected to reach the processor sockets 8 Replace the server s cover and reconnect the AC power cord See the documentation that came with your server chassis for instructions on...

Page 39: ...from the processor If it does not pull up easily twist the heat sink again Do not force the heat sink from the processor doing so could damage the processor 9 Lift the processor lever 10 Raise the CP...

Page 40: ...nformation on how to install a PCI card Installing a PCI Add In Card Note You must attach add in cards to a riser card when the riser card is removed from the chassis 1 Remove the screw that attaches...

Page 41: ...oard Press firmly on the riser card until it is fully seated Press down on the riser card do not press down on the PCI card Caution Press the riser card straight down into the slot Tipping the riser c...

Page 42: ...nd ren Advarsel Lithiumbatteri Eksplosjonsfare Ved utskifting benyttes kun batteri som anbefalt av apparatfabrikanten Brukt batteri returneres apparatleverand ren Varning Explosionsfara vid felaktigt...

Page 43: ...ry 7 Dispose of the battery according to local ordinance 8 Remove the new lithium battery from its package and being careful to observe the correct polarity insert it in the battery socket 9 Close the...

Page 44: ...24 Intel Server Board S5500BC User s Guide...

Page 45: ...st POST you will see this prompt Press F2 to enter SETUP In a third condition when CMOS NVRAM is corrupted you will see other prompts but not the F2 prompt Warning CMOS checksum invalid Warning CMOS t...

Page 46: ...e the value of the current menu item to the next value This key scrolls through the values in the associated pick list without displaying the full list On 106 key Japanese keyboards the plus key has a...

Page 47: ...y need to follow a recovery process to return the system to service Refer to Recovering the BIOS for instructions on performing a BIOS recovery For additional information see Additional Information an...

Page 48: ...upgrade process When the BIOS upgrade is completed the system resets automatically Note You may encounter a CMOS Checksum error or other problems after reboot If this happens shut down the system and...

Page 49: ...rm The recovery media must contain the following files under the root directory FVMAIN FV UEFI iFlash32 Rec CAP Startup nsh update accordingly to use proper Rec CAP file 4 Plug the system into the AC...

Page 50: ...tem and disconnect the AC power 2 Open the server chassis 3 Move the jumper from the normal operation position Password Clear Protect at pins 1 and 2 to the Password Clear Erase positions covering pin...

Page 51: ...he jumper from the normal operation position covering pins 1 and 2 to the CMOS Clear Force Erase position covering pins 2 and 3 Figure 20 CMOS Recovery Jumper 4 Wait five seconds 5 Reconnect the AC po...

Page 52: ...32 Intel Server Board S5500BC User s Guide...

Page 53: ...r server problems refer to Getting Help for assistance System Boot Quiet Time The power on self test POST process includes a quiet time during which the system may appear hang This may last as long as...

Page 54: ...ll jumper and switch settings on add in boards and peripheral devices correct To check these settings refer to the manufacturer s documentation that comes with them If applicable ensure there are no c...

Page 55: ...ation supplied with your video display monitor 5 If the operating system normally loads from the hard disk drive make sure there is no diskette in drive A and no CD ROM disk in the CD ROM drive 6 If t...

Page 56: ...ht be loose Have you securely plugged the server AC power cord into the power supply Is the power supply correctly set to 110 V or 235 V depending on your power output Will other items plugged into th...

Page 57: ...ocessor s comply with the system requirements Make sure the processor s have been populated according to the system requirements Remove the processor s and re seat them If you use an add in video cont...

Page 58: ...ver board Are the power supply cables properly connected to the server board Are there any shorted wires caused by pinched cables or have power connector plugs been forced into power connector sockets...

Page 59: ...with other PCI drivers For these drivers it may be necessary to alter settings so that interrupts are not shared See the documentation that came with your PCI card s for information on changing inter...

Page 60: ...nimum hardware requirements for the software See the software documentation Make sure the software is properly installed and configured for the system See the software documentation Use only an author...

Page 61: ...psets onboard NICs and other components Refer to Additional Information and Software for a link to the current drivers and chipset files Hard Drive s are not Recognized Check the following Make sure t...

Page 62: ...nk non critical IDE activity Front panel Front panel and board left side Green Blinking Activity No action required Memory fault 1 8 Identify failing memory module DIMM end front of board Amber On Fau...

Page 63: ...that are listed as Major the BIOS enters the error manager and waits for the user to press an appropriate key before booting the operating system or entering the BIOS Setup The user can override this...

Page 64: ...44 Intel Server Board S5500BC User s Guide...

Page 65: ...omply with Class A emission requirements as it is intended for a commercial type market place Intel targets a 10 db margin to Class A Limits The Intel Server Board S5500BC was tested and verified to c...

Page 66: ...ation US Canada CE Declaration of Conformity CENELEC Europe FCC ICES 003 Class A Attestation USA Canada C Tick Declaration of Conformity Australia MED Declaration of Conformity New Zealand BSMI Certif...

Page 67: ...rovided by label not silk screen Model Designation Regulatory Identification Examples Intel Server Board for boxed type boards or Board PB number for non boxed boards typically high end boards PB Free...

Page 68: ...a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try...

Page 69: ...standard entitled Digital Apparatus ICES 003 of the Canadian Department of Communications Europe CE Declaration of Conformity This product has been tested in accordance too and complies with the Low...

Page 70: ...ystem SR1630BC User s Guide 3 Name of Certification Recipient Intel Corporation 4 Date of Manufacturer Refer to date code on product 5 Manufacturer Nation Intel Corporation Refer to country of origin...

Page 71: ...an upper nibble and a lower nibble The upper nibble bits are represented by Diagnostic LEDs 4 5 6 and 7 The lower nibble bits are represented by Diagnostics LEDs 0 1 2 and 3 Given the bit is set in t...

Page 72: ...0 1 1 0 0 Ah Ch Table 8 Diagnostic LED POST Code Decoder Diagnostic LED Decoder Checkpoint O On X Off Description Upper Nibble Lower Nibble MSB LSB 8h 4h 2h 1h 8h 4h 2h 1h LED 7 6 5 4 3 2 1 0 Host Pro...

Page 73: ...ce of memory 0x24h X X O X X O X X Programming timing parameters in the memory controller 0x25h X X O X X O X O Configuring memory parameters in the memory controller 0x26h X X O X X O O X Optimizing...

Page 74: ...ing USB bus 0x59h X O X O O X X O Reserved for USB devices ATA ATAPI SATA 0x5Ah X O X O O X O X Resetting SATA bus and all devices 0x5Bh X O X O O X O O Reserved for ATA SMBUS 0x5Ch X O X O O O X X Re...

Page 75: ...X O X O O X Detecting the presence of mouse 0x9Bh O X X O X O O O Enabling the mouse Fixed Media 0xB0h O X O O X X X X Resetting fixed media device 0xB1h O X O O X X X O Disabling fixed media device 0...

Page 76: ...to boot device selection 7 0xD8 O O X O O X X X Trying to boot device selection 9 0xD9 O O X O O X X X Trying to boot device selection 9 0xDA O O X O O X O X Trying to boot device selection A 0xDB O O...

Page 77: ...up 0xEAh O O O X O O X X Flash Update 0xEEh O O O X O O X X Calling Int 19 One beep unless silent boot is enabled 0xEFh O O O X O O X O Unrecoverable boot failure Runtime Phase EFI Operating System Bo...

Page 78: ...Unable to complete crisis recovery capsule Memory Error Codes Accompanied by a beep code 0xE8h O O O X O X X X No Usable Memory Error No memory in the system or SPD bad so no memory could be detected...

Page 79: ...parts A searchable knowledgebase to search for product information throughout the support site 2 Send an email to Intel s technical support center using the following online form if you are still una...

Page 80: ...52 Intel Server Board S5500BC User s Guide...

Page 81: ...iption Provide a brief description below See the last page for space to include a detailed problem description ____________________________________________________________________ ____________________...

Page 82: ...r Board S5500BC User s Guide HSC Firmware Version DIMM_D1 MB and Vendor part number Chassis Model DIMM_D2 MB and Vendor part number Chassis Model DIMM_E1 MB and Vendor part number DIMM_E2 MB and Vendo...

Page 83: ...Information Peripheral Card or Peripheral Description Driver Revision IRQ I O Base Address FW Revision PCI 32 33 PCI Slot 3 PCI E1 x4 PCI Slot 4 PCI E2 x8 PCI Slot 5 PCI Slot 6 PCI Slot 7 Video On boa...

Page 84: ...____________________________________________________ ____________________________________________________________________ ____________________________________________________________________ _________...

Page 85: ...Intel Server Board S5500BC User s Guide 57 ____________________________________________________________________...

Page 86: ...58 Intel Server Board S5500BC User s Guide...

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