- 16 -
SECTION 5
!
CUSTOMER SERVICE
Intek's corporate philosophy is to solve our customer's difficult flow measurement/monitoring problems.
This means that each instrument is custom configured and calibrated for the application. When you
purchase a
Rheotherm
instrument you also receive Intek's outstanding customer service. For sales or
product service, call your local representative or Intek directly at (614) 895-0301 8AM to 5PM EST/EDT
weekdays or fax us anytime at (614) 895-0319. Our customer service staff will provide assistance
promptly. Our website at
www.intekflow.com
is available for additional information; for submitting
questions or comments, you may also e-mail to
.
5.1 QUESTION ON EXISTING HARDWARE
To allow us to help you more quickly, please have the serial number of the equipment available before
you call. If your company is not the original purchaser the identity of the original recipient will also be
helpful.
5.2 TROUBLE SHOOTING
If you have reviewed SECTION 4.3 TROUBLE SHOOTING and have questions, please call our
experienced engineers for assistance. In many cases we can solve a problem over the phone. Please
provide as complete a description as possible of the problems encountered.
5.3 FACTORY AND FIELD SERVICE
Model 400 flow switch/monitor cannot be serviced in the field. If a problem cannot be solved through
a telephone conversation with one of our engineers, the unit should be returned to the factory for
inspection.
To request factory service, a Return Material Authorization (RMA) and purchase order is required. Our
customer service staff will assist you with the required information to return instruments for service.
5.4 DECONTAMINATION OF EQUIPMENT
For the safety of your personnel and ours, any hardware that has been in contact with potentially
hazardous liquids or gases must be properly decontaminated before shipment to Intek.
5.5 QUESTIONS ON NEW EQUIPMENT
For a new
Rheotherm
application or any liquid or gas flow measurement need, visit us at our website,
www.intekflow.com
or contact your local
Rheotherm
representative or the Intek technical sales
department at the above phone/fax numbers. Our staff will be pleased to answer all questions and
provide quotations.
