En-
53
Troubleshooting
—Continued
Can’t control other components
• Make sure that Remote Mode is set correctly
(
page 9).
• If you are unable to control another component, make
sure that you selected an input source.
• If you have connected an
-capable Onkyo DS- A1
Remote Interactive Dock to the TAPE IN or VCR/
DVR IN jacks, you must set the input display to
DOCK for the remote controller to work correctly
(
page 17).
• If it is an Integra/Onkyo component, make sure that the
cable and analog audio cable are connected
properly. Connecting only an
cable won’t work
(
page 17).
• With some components, certain buttons may not work
as expected, and some may not work at all.
• To control an Integra/Onkyo component that’s
connected via
, point the remote controller at the
receiver.
There’s no sound
• Make sure your iPod/iPhone is actually playing.
• Make sure your iPod/iPhone is inserted properly in the
Dock.
• Make sure the UP-A1 Dock is connected to the
UNIVERSAL PORT jack on the receiver.
• Make sure the receiver is turned on, the correct input
source is selected, and the volume is turned up.
• Make sure the plugs are pushed in all the way.
• Try resetting your iPod/iPhone.
There’s no video
• Make sure that your iPod/iPhone model’s TV OUT
setting is set to On.
• Make sure the correct input is selected on your TV or
the receiver.
• Some versions of the iPod/iPhone do not output video.
The receiver’s remote controller doesn’t control
your iPod/iPhone
• Make sure your iPod/iPhone is properly inserted in the
Dock. If your iPod/iPhone is in a case, it may not
connect properly to the Dock. Always remove your
iPod/iPhone from the case before inserting it into the
Dock.
• The iPod/iPhone cannot be operated while it’s
displaying the Apple logo.
• Make sure you’ve selected the right remote mode.
• When you use the receiver’s remote controller, point it
toward your receiver.
• If you’ve connected the UP-A1 Dock to the UP-DT1
radio tuner with the tuner’s Mode Selector switch set
to AUTO, you can switch the input source between the
UP-A1 Dock and the tuner by pressing the [Port]
button repeatedly on the remote controller.
• If you still can’t control your iPod/iPhone, start
playback by pressing your iPod/iPhone model’s Play
button. Remote operation should then be possible.
• Try resetting your iPod/iPhone.
• Depending on your iPod/iPhone, some buttons may
not work as expected.
The receiver unexpectedly selects your iPod/
iPhone as the input source
• Always pause iPod/iPhone playback before selecting
a different input source. If playback is not paused, the
Direct Change function may select your iPod/iPhone
as the input source by mistake during the transition
between tracks.
Can’t record
• On your recorder, make sure the correct input is selected.
• To prevent signal loops and damage to the receiver,
input signals are not fed through to outputs with the
same name (e.g., TAPE IN to TAPE OUT, or VCR/
DVR IN to VCR/DVR OUT).
There’s no sound
• Only components connected to analog inputs can be
played in Zone 2.
Can’t access the server or Internet radio
• Check the network connection between the receiver
and your router or switch.
• Make sure that your modem and router are properly
connected, and make sure they are both turned on.
• Make sure the server is up and running and compatible
with the receiver.
• Check the “Network Setup”.
Playback stops while listening to music files on
the server
• Make sure your server is compatible with the receiver.
• If you download or copy large files on your computer,
playback may be interrupted. Try closing any unused
programs, use a more powerful computer, or use a
dedicated server.
• If the server is serving large music files to several
networked devices simultaneously, the network may
become overloaded and playback may be interrupted.
Reduce the number of playback devices on the
network, upgrade your network, or use a switch
instead of a hub.
UP-A1 Dock for iPod/iPhone
Recording
Zone 2
Music Server and Internet Radio
