Troubleshooting
If you experience any problem with the cooker, please
DO NOT
return the
product to the retail store or online merchant.
For technical assistance and product return information:
• Create a support ticket: www.InstantPot.com/support/
• Email: [email protected]
• Call 1800 828 7280 for the customer care team.
You can also find tips, videos and FAQs on www.InstantPot.com/faq/
The issues in the following tables do not always indicate a faulty cooker. Please examine
the cooker carefully before contacting the support for repair.
Difficulty with closing the lid
Problem
Possible reason
Sealing ring not installed
properly.
Position the sealing ring
well.
Solution
Float valve in the popped-up
position.
Slightly press the float valve
downward.
1
2
Difficulty with opening the lid
Pressure exists inside the
cooker.
Position the steam release
valve to the venting
position to reduce the
internal pressure. Open the
lid after the pressure is
completely released.
Float valve stuck at the
popped-up position.
Press the float valve lightly
with a pen or long utensil.
24
Summary of Contents for duo plus
Page 1: ...DUO Plus User Manual...
Page 2: ......
