Troubleshooting
If you experience any problems with the cooker, need technical assistance or product
return information, please contact the Instant Pot support team using the methods
below:
• Create a support ticket:
www.InstantPot.com/support/
• Email:
• Call 1-800-828-7280 ext 2 for the customer care team.
You can also find tips, videos and FAQs on
www.InstantPot.com/faq/
The issues in the following tables do not always indicate a faulty cooker. Please examine
the cooker carefully before contacting the support team.
Difficulty with closing the lid
Problem
Possible reason
Sealing ring not installed
properly
Position the sealing ring
Solution
Float valve in the popped-up
position
Slightly press the float valve
downward
1
2
Difficulty with opening the lid
Pressure inside the cooker
Position the steam release
handle to the venting
position to release the
internal pressure. Open the
lid after the pressure is
completely released
24
Float valve stuck at the
popped-up position due to
debris or stickiness from
food
Ensure steam is completely
released by turning steam
release handle to Venting
position, Press the float valve
lightly with a long utensil.
Open the lid cautiously and
clean the float valve and lid
before the next use.
Summary of Contents for Duo Mini
Page 1: ...DUO User Manual Series...
Page 2: ......
