55
Troubleshooting
Problem
Possible Reason
Solution
Float valve
does not rise
Food debris on float valve or float valve
silicone cap
Remove float valve from lid and clean
thoroughly. Perform the
Initial Test Run
to
check for function. Record findings and
contact
Customer Care
.
Too little liquid in the inner pot
Check for scorching on bottom of inner
pot; remove if necessary. Add thin, water-
based liquid to inner pot based on size:
5.7 L: 375 mL
8 L: 500 mL
Float valve silicone cap damaged or missing Fit or replace float valve.
Float valve obstructed by lid-locking
mechanism
Tap float valve with a long utensil. If the float
valve does not drop, turn the cooker off.
Contact
Customer Care
.
No heat in the inner pot
Perform the
Initial Test Run
to check for
function. Record findings and contact
Customer Care
.
Inner pot base may be damaged
Perform the
Initial Test Run
to check for
function. Record findings and contact
Customer Care
.
Minor steam
leaking/
hissing
from steam
release valve
during cook
cycle
Quick release switch not in
Seal
position
Move quick release switch to the
Seal
position.
Cooker is regulating excess pressure
This is normal; no action required.
Steam
gushes
from steam
release valve
when quick
release
switch is in
Seal position
Not enough liquid in the inner pot
Add thin, water-based liquid to inner pot
based on size:
5.7 L: 375 mL
8 L: 500 mL
Pressure sensor control failure
Contact
Customer Care
.
Steam release valve not seated properly
Move quick release switch to the
Seal
position.
Display
remains
blank after
connecting
the power
cordlead
Bad power connection or no power
Inspect power lead for damage. If damage
is noticed, contact
Customer Care
.
Check outlet to ensure it is powered.
Cooker’s electrical fuse has blown
Contact
Customer Care
.
