www.insigniarange.co.uk/warrantyreg.asp
and fill out details for
instant registration.
Please note:
The above warranty is only implied on goods supplied
and described as new. Ex demo, returned items, overstocked prod-
ucts sold at lower than normal price are deemed to be covered as
above but with a 90 day limit.
Limitation of warranty.
All products must be tested as mentioned
in the instructions for the item. Water leaks are not covered as all
products are made from impervious materials. Any leak found will
always be resultant of sealing problems, if a fault has been identi-
fied in the structure of the shower (base cracked, column split etc)
causing a leak, this must be reported at the time of initial build and
test as no negotiations are entered into after the shower has been
in use. Chips, dents, scratches are not deemed to be makers faults
and therefore must always be reported within the 48 hour period
allowed from delivery date. No replacement items will be given
freely after this period and this must be borne in mind during build
as all parts, are at this point, considered to have been in good con-
dition on delivery.
Incorrect build, negligence on installers behalf, changes to manu-
facturers specifications, modifications, incorrect maintenance,
Lime scale / Calcium build up, incorrect cleaning procedures or in-
adequate / spasmodic water supply contributing to parts failure
and incorrect consumer use will result in voiding the agreed cover.
Please note you are not covered for consequential or incidental
damage however caused relating to any product part failure. This
includes but not limited to carpets, floors, ceilings, walls and other
appliances. Flooding, electrical failure, water ingress can all be
For the latest fitting instructions please visit
www.insigniarange.co.uk
avoided by following the instructions supplied with your product.
Isolate your shower or bath from main electrical supply as you
would your TV when not in use and again isolate water supply at
taps as recommended. Your product will also last longer and you
go to bed happy and safe!
Please note all terms and conditions of warranty are in addition to
current merchandising laws, distance selling and consumer rights,
not in place of.
For further details of warranty please follow this link
www.insigniarange.co.uk/warranty.asp
To proceed with a claim you feel you might have please use the
services of our dedicated service team based in France to cover not
only the UK but Europe and ready to assist you in any way they
can. We pride ourselves on the speed of service and our system
appears to have been adopted to a lesser extent by smaller compa-
nies. We think we are number one for this service. Please go to
www.insigniarange.co.uk/customerservice.asp
fill out your details
in the message box and just click send. You will be given a message
number dedicated just to you and your product and replies are al-
ways in writing through e-mail, this way both the customer and
ourselves both have records of details and nothing can be miscon-
strued. Reply response time is expected to be within 120 mins of
initial contact. Our service team can also be reached on:
And for the smaller items
just contact Insignia on 0844 800 3069 for on the spot advice and
help.
For the latest fitting instructions please visit
www.insigniarange.co.uk
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