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Troubleshooting

Problem: 
Telephone on FXS port has no dial tone

Solution: 
1. Ensure that all cables (power, RF, telephone) are properly connected to the 

ESBC. Ensure that ESBC’s AC power adapter is plugged in, and “PWR” 
indicator lights are ON (see Front Cover Picture).

2. Pick up telephone handset (phone off-hook), check for corresponding PHONE 

(1-4) indicator light to be ON. Also, the “ONLINE” indicator light is steady green. 
If not, please disconnect ESBC power cable, and then reconnect it again (see 
Front Cover Picture).

3. If previous steps fail, report the failure to service provider for attention.

Problem: 
Cannot establish Internet connection.

Solution:
1. If the PWR, RECV, SEND, and ONLINE LEDs are solidly lit, the cable modem 

is working properly. Try restarting the computer so that it could reestablish a 
connection with the cable modem.

2. Power cycle the ESBC by switching the power to the Off position, remove 

the power adapter from the electrical outlet and plug it back in. Wait several 
minutes for the cable modem to reestablish communications with your cable 
service provider.

3. If your PC is connected to a hub or gateway, try connecting the PC directly into 

the cable modem.

4. If you are using a cable splitter, try removing the splitter and connect the cable 

modem directly to the cable wall outlet. Wait several minutes for the cable 
modem to reestablish communications with your cable service provider.

5. Your Ethernet or coaxial cable may be damaged. Try using another cable.

6. If none of these suggestions work, contact your cable service provider for 

further assistance.

Summary of Contents for ESBC 9580-4B

Page 1: ...1 InnoMedia ESBC 9580 4B Quick Install Guide www innomedia com ...

Page 2: ... 2 Package Contents 2 CAUTION 2 Installation 3 Wall Mounting Instructions 5 Troubleshooting 6 Appendix A LED Status Summary 7 Appendix B T1E1 Wiring Diagram 8 Specifications 8 Federal Communication Commission Interfer ence Statement 9 ...

Page 3: ... suitable for wide deployment by MSOs addressing SIP PBX interoperability Package Contents The InnoMedia ESBC 9580 4B comes with the following items 1 ESBC 1 RJ 45 Cable 2 RJ 11 Phone Cables 1 AC DC Power Adapter 1 Battery Backup Supply CAUTION Disconnect power adapter from the equipment before removing the cover of the battery compartment ATTENTION Débranchez l adaptateur d alimentation de l équi...

Page 4: ...nnect any standard analog telephone or fax machine to ESBCs PHONE connector labeled 1 4 4 Optionally connect LAN port 2 3 or 4 to corporate LAN which has IP Phone or IP PBX 5 Optionally connect T1 E1 port 1 and Port 2 to a corporate TDM PBX If only 1 T1 E1 connection is used to connect to a TDM PBX connect to the ESBC T1 E1 Port 1 only Do not connect to T1 E1 Port 2 unless T1 E1 Port 1 is also con...

Page 5: ...in progress Please wait until ONLINE indicator light is steady green 10 If you have performed step 5 wait for T1 E1 LED on front of ESBC to be steady green 11 At this point you have completed the ESBC installation You will hear the dial tone when you pick up the handset of the phone or fax machine connected to the FXS port You can now start placing and receiving telephone and fax calls 12 Optional...

Page 6: ...metal screw in each hole Leave the screw heads 1 4 to 3 8 inch away from the wall 3 Position the ESBC with the ports at the top 4 Place the unit above the screws and lower it so the screw heads are inside and at the tops of the wall mount slots on the back of the unit 5 Adjust to fit If the unit is too loose remove it from the wall slightly tighten screws and rehang ...

Page 7: ...re solidly lit the cable modem is working properly Try restarting the computer so that it could reestablish a connection with the cable modem 2 Power cycle the ESBC by switching the power to the Off position remove the power adapter from the electrical outlet and plug it back in Wait several minutes for the cable modem to reestablish communications with your cable service provider 3 If your PC is ...

Page 8: ...odule is searching for downstream frequency BlinkingGreensimultaneous with SEND LED The cable modem module is currently upgrading Off The cable modem module is not locked to downstream frequency SEND Steady Green Thecablemodemmoduleislockedtoupstreamfrequency Blinking Green Thecablemodemmoduleissearchingfortheupstream frequency BlinkingGreensimultaneous with RECV LED The cable modem module is curr...

Page 9: ...k ports with PRI or CAS signaling User Data Interface 4 10 100 1000 BaseT Ethernet RJ 45 RF Input Level 15dBmV 15dBmV Frequency Range Upstream DOCSIS 5 65Mhz Downstream DOCSIS 88 860MHz UPS Rating 12V 4A Dimension 2 5 in H x 7 8 in W x 6 0 in D 63 5 mm H x 198 mm W x 152 mm D Power Supply AC 100 240V 50 60Hz DC 12V 4 0 Amps On Battery Li ion battery providing 4 hrs Talk Time 6 hrs Standby Time Ope...

Page 10: ...h the receiver is connected Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation FCC Caution Any changes or modification...

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