B.T
ROUBLESHOOTING
This appendix provides tips and solutions for resolving some of the problems that you may
encounter while setting, installing, or using Innoband 8012-G1 ADSL 2/2+ Modem:
A. Possible Problems
Innoband 8012-G1 is not recognized by the Ethernet port on my computer
1)
Cause
1. The Ethernet card on your computer may be faulty or the driver is not properly
installed.
2. Innoband 8012-G1 is not connected properly or the Ethernet configuration is
improper.
Solution
Try the following:
o
Make sure that you have not already connected this computer to the USB
port on the Innoband 8012-G1. Innoband 8012-G1 does not support using
both USB and Ethernet interfaces on one PC.
o
Make sure that the straight Ethernet cable is securely connected between the
Ethernet port on 8012-G1 and the Ethernet card on your PC. Do not use
crossed Ethernet cable.
o
Try another straight Ethernet cable.
o
If your 8012-G1 is connected through a hub with Normal port, be sure that
you have used a crossed Ethernet cable, however if the hub has Uplink port,
then use straight Ethernet cable.
o
Make sure that you have properly installed the driver for your Ethernet card.
Each Ethernet card comes with its own driver.
o
Reconfigure your computer for DSL connection, as per the information
provided by your service provider.
The telephone line is noisy
2)
Cause
You may hear slight noise on your telephone while the modem is in operation.
If the noise level becomes too loud and disrupts your telephone conversations, try
the solution.
Solution
Try the following:
o
Ensure that each analog device such as a telephone, fax machine, and
answering machine, sharing the same telephone line as your DSL modem, is
connected to the telephone wall socket via an independent microfilter.
o
Check if you have connected the microfilters properly.
o
If your service provider has installed a splitter, do not use the microfilters..
3) Innoband 8012-G1 does not connect to the Internet or the WAN LED keeps on
flashing
Cause
You did not connect your Innoband correctly and securely.
Solution
Try the following:
o
Make sure that your telephone line has been activated for the DSL service.
o
Be sure that your computer is connected to your Innoband using a straight
Troubleshooting
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