B573 User Manual
Revision 1.2, Issued 5/15/08
277 · West Main Street· Niantic, CT · USA · 860-739-4468 · www.inncom.com
36
Troubleshooting Examples
Problem:
The thermostats at my property communicate through a B573 bridge (or multiple B573
bridges), but not a single room appears as communicating on the INNControl software.
Probable Causes :
1. The “B573_MC.exe” (B573 Media Connector) program is not running.
2. If the “B573_MC.exe” program is running, then the “B573_MC.cfg” script file
that tells the “B573_MC.exe” program the IP addresses of the actual B573’s
may be missing or improperly setup.
3. If the B573(s) are configured for FLN5 RS-485 twisted pair communication, the
“FLN5: Y” tag may be missing from the end all line items in the “B573_MC.cfg”
script file
The "B573_MC.exe" (B573 Media Connector) software is not running on the Inncom server computer. When
running, the B573_MC.exe program "links up" with the actual B573 bridges and makes data from the B573
bridges available to other Inncom programs running on the Inncom server (WinP5PT, Netcom,etc). No rooms
would appear as communicating if the "B573_MC.exe" software was not running.
If the B573_MC.exe program is running, there should be an icon for it in the Windows system tray in the lower
right corner of the display (Figure A.1), or if the program is not minimized you will see the "B573 Media
Connector" window open on the desktop (Figure A.2).
If it appears the B573 Media Connector software is NOT running, start it by double-clicking on the B573_MC
shortcut (Figure A.3) on the desktop. Also determine why the B573_MC.exe program was not running, because it
should always be running on the Inncom server computer.
If the B573_MC.exe program IS running but there is no indication of communicating rooms on the INNControl
software, there could be a problem with the script file for the “B573_MC.exe” program. This script file is a text file
named “B573_MC.cfg” that must be present in the "C:\Inncom\Scripts" folder on the Inncom server. An example
of this file is shown by Figure A.4 below. This file defines the IP address(s) of the installed B573(s). Verify this
file exists and that the IP Addresses of any B573’s installed are correctly defined in the file.
A common mistake that has been made when editing or creating the “B573_MC.cfg” script for use with B573s
configured for FLN5 mode (ie RS-485 Com_A and COM_B are used) is that the “
FLN5: Y
” tag has been left off of
the end of each “$B573: IP:…….” line in the “B573_MC.cfg” script (see Figure A.4 below). The “FLN5: Y” is
not used only when using a single B573 set to “MBX” mode to be used with TCT’s. It must be there for FLN5
Floor bridge mode B573s.
Figure A.4
Figure A.1
Figure A.2
Figure A.3