21
TROUBLESHOOTING
If you experience
Possible Causes
Solution
Washer Not Performing As Expected (cont.)
Washer won’t run or fill;
washer stops working
(cont.)
Normal washer operation.
Door must be completely closed and latched for washer
to run.
The washer pauses for about 2 minutes during certain cycles.
Allow the cycle to continue. Some cycles feature periods of
tumbling and soak.
Washer may be stopped to reduce suds. Use only a proper
amount of HE detergent.
Cold Wash uses less water in the beginning of the cycle to
provide a high concentration of detergent for optimal cleaning
action. Following this concentrated tumbling, more water is
used to complete the wash.
During the first 20 minutes of the Clean Washer cycle, it will
activate the steamer but the drum will not spin or fill with
water. You may see condensation on the door window during
this initial phase. If you are using an Washer Cleaner tablet, it
will not dissolve completely during the steam phase. This is
normal.
The washer door is not firmly shut.
The door must be closed during operation.
Washer not loaded as recommended.
Remove several items and rearrange load evenly in washer
drum. Close door; then touch and hold START/PAUSE.
Do not add more than one or two additional items after cycle
has started to avoid tightly packing or unbalancing.
Do not add more water to the washer.
Not using HE detergent or using too
much HE detergent.
Only use HE detergent. Suds from regular detergents can
slow or stop the washer. Always measure detergent, following
manufacturer’s directions based on your load requirements.
To remove suds, cancel cycle. Select DRAIN & SPIN with
EXTRA RINSE. Touch START/PAUSE. Do not add more
detergent.
Door not opened between cycles.
After any wash cycle is completed, the door must be opened
and then closed before a new cycle can begin.
Washer not draining/
spinning; loads are
still wet
Drain hose extends into standpipe
farther than 4.5" (114 mm).
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over
drain opening.
The drain hose is clogged, or the
end of the drain hose more than
96" (2.4 m) above the floor.
Lower drain hose if the end is higher than 96" (2.4 m) above
the floor. Remove any clogs from drain hose. See “Installation
Requirements” in Installation Instructions.
Strainer/stocking on end of
drain hose.
Remove strainer/stocking from drain hose.
The drain hose fits too tightly
in the standpipe, or it is taped
to the standpipe.
The drain hose should be loose yet fit securely. Do not
seal the drain hose with tape. The hose needs an air gap.
See “Secure the Drain Hose” in Installation Instructions.
First try the solutions suggested here or visit our website at
www.inglis.ca
for assistance and to possibly avoid a service call.
