TMS, iWL222 Bluetooth, Card Sales & Refunds Quick Guide, 0613 v1
The terminal will connect to Elavon and authorise the
transaction, during this time a number of messages will
appear on the screen.
Your ‘Merchant Copy’ refund receipt will now be
printed and you will be prompted to tear this off.
Please ask your customer to sign the receipt in the
area provided.
Check the customer signature against the signature on
the reverse of their card. If the two match, press ENTER
to continue otherwise press CLEAR to cancel.
Keep the receipt safe and secure for 18 months
as you may be asked to provide it in the event of a
‘Chargeback’.
REFUND
AUTH CODE: nnnnn
Elavon
Step
4
Tear Off
MERCHANT RECEIPT
Press ENTER if OK
Press MENU to Reprint
Step
5
REFUND
Signature OK?
Enter=YES Clear=NO
Step
6
Refunds Process Section
For further information regarding Refunds, see Section 16, (page 17) of your main
iWL220/250 Terminal User Guide.
Continued overleaf
