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Ingenico FLEX IPP320, Installation & Usage

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Ingenico FLEX IPP320 Installation & Usage Download Page 6

 

Credit Card Plus: Ingenico iPP320

 

 
 

© 2018 athenahealth, Inc. 

Rev 1.52  -  Page 6 

and the version number display as shown below, your terminal is properly installed. Your terminal is now 
ready for use with athenaNet. 

 

 

 

  Note: The version number you see may be different from that shown above. 

 

•

 

Important:

 If either does not display as expected, please see the 

Troubleshooting and Installation Notes

 

section on page 11. 

 

 

 

 

Summary of Contents for FLEX IPP320

Page 1: ...ooting 19 Advanced Device Connectivity Troubleshooting 20 In the Box Your Ingenico iPP320 comes with the following items included as standard equipment from Elavon iPP320 Terminal pictured above 1 AC...

Page 2: ...requirements can be found in the athenahealth Tech Requirements document on the Resource Hub Install athenaNet Device Manager ADM and Drivers Important Note Do not connect the Ingenico Credit Card te...

Page 3: ...e in all departments recommended or click Selected to choose the departments that can use the device 6 Click Save A new row will appear in the Devices table below for the Ingenico device 7 In the Devi...

Page 4: ...ure Your Browser page and you will see the green text as shown below Note Skip step 10 if you have already performed this step The green text above will show if this is the case 11 On the Main Menu na...

Page 5: ...e that needs to be resolved before startup can complete see Q My terminal is stuck at either the Initializing Host IP or Network Problem screen What should I do in the troubleshooting section Upon suc...

Page 6: ...lay as shown below your terminal is properly installed Your terminal is now ready for use with athenaNet Note The version number you see may be different from that shown above Important If either does...

Page 7: ...in a popup window and the terminal will light up If the popup window does not appear check that your Chrome popup blocker is disabled 4 Enter test values into the description and amount fields see sug...

Page 8: ...and fails first Manual When performing an over the phone or other manual transaction manual entry should be specified in athenaNet In this case the terminal will prompt for a credit card number expira...

Page 9: ...fficially support other contactless payment methods at this time If a contactless payment method fails try again with a different payment method such as chip card insertion swiping for non EMV cards o...

Page 10: ...green key on the terminal is serves as an Enter Yes key and is used to proceed to the next screen when entering data or can be used instead of the 1 key on the final amount acceptance screen Note tha...

Page 11: ...anager and Ingenico driver software packages will require administrative rights on the local computer o Installation of the most recent version of the NET Framework Physical Space o The iPP320 termina...

Page 12: ...different physical locations merchant accounts A So long as you are within the athenahealth network yes Any Ingenico terminal running the Simplify software should be usable with any properly configur...

Page 13: ...Elavon DNS addresses This can happen if other networking issues prevent access to these resources Please consult the Advanced Network Troubleshooting section on to troubleshoot issues of this nature Q...

Page 14: ...f the device is not properly connected check your USB connection ensure that the device is powered on If the driver software is not installed follow the steps on page 3 to install it Q How do I find o...

Page 15: ...evices it may be easier to scan the barcode to quickly generate a list of MAC addresses Q I want to restart the credit card terminal What should I do A In the event that the terminal becomes unrespons...

Page 16: ...te for the Simplify software running on the Ingenico terminal itself These updates can add new features and improve security To check which version of the software you have press the 0 key at the athe...

Page 17: ...o quickly you will get an error about DNS and will need to reboot and try again Note if your device does not get an IP address on normal boot up you will need to solve that issue first see Q My termin...

Page 18: ...l reboot and boot up normally Once you get back to Powered by athenahealth press the 0 key Look at the version information see FAQ item on pg 14 It should read Line 2 Vers 2 18 Bld 01819 The bolded nu...

Page 19: ...ld indicate a successful IP address lookup If it does not your DNS lookup may be blocked by your firewall or in rare cases by Elavon s security team for suspicious looking activity If you suspect that...

Page 20: ...may go away temporarily but may return intermittently later 2 The payment process fails mid payment after pressing the Collect Payment button but before a receipt is displayed This may appear as the...

Page 21: ...rt Number dropdown select a COM port that is significantly higher than any currently in use For instance if COM2 through COM6 are currently in use try selecting COM12 Press OK 6 Reboot your computer I...

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