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USER MANUAL |
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20!
TROUBLESHOOTING – MSR CARD READING
If you are having problems with reading card magnetic strip refer to the table
below for possible causes.
IItteem
m
P
Prro
ob
blleem
m
P
Po
ossssiib
bllee C
Caauussee
1
No card data returned during
swiping.
* Infinea TAB not turned On.
* Card inserted incorrectly.
* Swipe method incorrect.
* Faulty read head.
* Unreadable magnetic strip.
* Secured Head reader requires encrypted
data decryption.
* Secured Head in tamper detected mode
2
Partial card data returned during
swiping.
* Swipe method incorrect.
* Faulty read head.
* Unreadable magnetic strip.