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Guarantee
Thirty day money-back guarantee on all standard products sold. Special order products are covered by our
Limited Warranty, however they may not be returned for refund or credit.
Refunds
In order to receive a full refund of product purchase price, the product must not have been damaged
by the customer or by the common carrier chosen by the customer to return the goods, and the
product must be returned complete (meaning all manuals, software, cables, etc.) within 30 days of
receipt and in as-new and resalable condition. The RETURN PROCEDURE must be followed to
assure prompt refund.
Restocking Charges
Product returned after 30 days, and before 90 days, of the purchase will be subject to a minimum
20% restocking charge and any charges for damaged or missing parts.
Products not returned within 90 days of purchase, or products which are not in as-new and re-
saleable condition, are not eligible for credit return and will be returned to the customer.
Limited Warranty
One year limited warranty on all products sold with the exception of the “Performance Series” I/O products,
which are warranted to the original purchaser for as long as they own the product, subject to all other
conditions below, including those regarding neglect, misuse and acts of God. Within one year of purchase,
we will repair or replace, at our option, any defective product sold by us. At any time after one year, we will
repair or replace, at our option, any defective “Performance Series” I/O product sold by us. This does not
include products damaged in shipment, or damaged through customer neglect or misuse. Industrial Com-
puter Source will service the warranty for all standard catalog products for the first year from the date of
shipment. After the first year, for products not manufactured by Industrial Computer Source, the remainder
of the manufacturer's warranty, if any, will be serviced by the manufacturer directly.
The Return Procedure must be followed to assure repair or replacement. Industrial Computer
Source will normally return your replacement or repaired item via UPS Blue. Overnight delivery
or delivery via other carriers is available at additional charge.
The limited warranty is void if the product has been subjected to alteration, neglect, misuse, or
abuse; if any repairs have been attempted by anyone other than Industrial Computer Source or its
authorized agent; or if the failure is caused by accident, acts of God, or other causes beyond the
control of Industrial Computer Source or the manufacturer. Neglect, misuse, and abuse shall
include any installation, operation, or maintenance of the product other than in accordance with
the owners’ manual.
No agent, dealer, distributor, service company, or other party is authorized to change, modify, or
extend the terms of this Limited Warranty in any manner whatsoever. Industrial Computer Source
reserves the right to make changes or improvements in any product without incurring any obligation
to similarly alter products previously purchased.
Shipments not in compliance with this Guarantee and
Limited Warranty Return Policy will not be accepted
by Industrial Computer Source.
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