2
IMO JAGUAR drives are covered by a
unique 5 year warranty against failure
arising as a result of inferior material or
workmanship.
In the event of a unit failing with 5
years of despatch from IMO, we will
repair or replace the drive free of
charge.
Whenever possible, in the interest of
providing the fastest service to our cus-
tomers, we will replace the failed drive
with a new or service exchange unit at
IMO’s discretion. This may not be
possible, however, if the failed unit is
in poor condition owing to abuse or
neglect. In such circumstances, the
customer may elect to have the unit
repaired within the warranty if viable,
but physical refurbishment will be
chargeable.
IMO will, upon request, provide a ser-
vice exchange unit in advance of
receipt of the failed unit if an order
number is provided along with details
of the failed unit. Replacements will
be despatched at IMO’s cost and credit
will be issued upon receipt of the failed
unit in good physical condition. Full
credit will not be given if in IMO’s
judgment the unit has been physically
or electrically abused. A no-fault-
found charge will be levied upon units
returned and found not to be faulty.
The terms of warranty do not provide
for on-site service although a service
engineer will be provided upon receipt
of an order. IMO may elect to waive
any charge should the findings on site
indicate that any problem found lies
within the scope of the warranty.
IMO JAGUAR DRIVES
5 YEAR WARRANTY
IMO Precision Controls Limited
Technical Helpline
Tel 0044(0)181 452 6444
8am to 6pm UK time Monday to Friday
Out-of-hours telephone contacts:
Technical Manager, Drives
(Mobile) 0831 207220
Product Support Engineer UK North
(Mobile) 0836 259108
Product Support Engineer UK South
(Mobile) 0831 207221
Summary of Contents for Jaguar VXS
Page 1: ......
