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8.
Support, Warranty and Repair Service
8.1
Support
If you have questions about the software, please consult the manual and Help menu in
the software. If you are experiencing issues with your software, please check the list of
common issues provided in section 8.6 prior to contacting a dealer. It could be simply a
question of a minor issue that can be fixed quickly. However, if you’re still experiencing
problems after following the recommendations in this section, then please contact the
dealer where you bought the equipment.
8.2
Standard Warranty
imes-icore warrants its non-consumable hardware products to be free from defects
in materials and workmanship. The warranty covers the cost of parts and labor to
repair the product.
Please keep the shipping container for future use. Products returned to the factory for
repair should be properly packaged. To obtain warranty service, follow the procedure
described in the Repair Service section. Failure to do so will cause delays and additional
expense to the customer.
The warranty is valid when the product is used for its intended purpose and does not
cover products which have been modified without written permission from 3D Imaging
and Simulation Corp. Americas, or which have been damaged by abuse, accident or
connection to incompatible equipment.
This warranty is in lieu of all other warranties, expressed or implied.
8.3
Repair Sevice
The
i
one scan cannot be serviced locally. In the event of a hardware malfunction,
contact your dealer to arrange for a swap unit (same model or newer) so your unit can
be replaced, and work can continue. Some testing might be needed in order to verify
the Hardware/Software error or malfunction.
The company reserves the right to cease providing repair, maintenance, parts and
technical support for its non-consumable hardware products five years after a product
is discontinued. Technical support for old versions of software products will cease 12
months after they are upgraded or discontinued.
Summary of Contents for ione scan
Page 1: ...User Manual com imes icore be...
Page 2: ...Small Scanner Great Comfort...
Page 5: ......